Support Jobs in La Vergne, TN

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IT Support Analyst

Conectiv Supply Chain Solutions, Inc. La Vergne, TN

La Vergne, TN

Today

Full time Application Support End User Support Hardware Support

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Job Description

Serve as an IT Support Analyst liaison between IT personnel and users, handling daily support, Softeon WMS setup and change management, and SN incident ownership.

Responsibilities

Coordinate between IT personnel and users to define requirements for program change requests.
Support ownership of SN incidents through to closure.
Provide daily business support by training users and answering questions.
Manage Softeon responsibilities (own through end of year, then coordinate with LL2 after the system stabilization period).
Troubleshoot system hardware and networking issues, including outages and new or existing equipment setup/configuration.
Perform WMS-related setup and maintenance, including reconfiguration, pick sequence setup and adjustments, profile and security group setup/maintenance, and new employee profile setup.
Create SOW and training guides, and deliver daily training for new users as required.
Handle new client onboarding, including documentation of setup and changes.
Maintain change management documentation and processes, including:
- SKU setup and validation
- Warehouse setup
- Pick configuration
- Pack slip creation and change coordination
- Coordinate API keys on TEST and PROD
- Manage an issues log
- Coordinate customer communications on status updates
Partner with operations on project prioritizations.
Follow formal testing and UAT procedures:
- Create UAT testing scripts
- Perform testing for setup and any Softeon development
- Manage TCH approval and sign-off procedures
Assist users with approval, priority, scheduling, and implementation of program changes to ensure requirements are met.
Read, understand, and assume responsibility for applicable procedures, assignments, notices, and policies for assigned and common areas.
Perform other duties as assigned.

Requirements

Knowledge of manufacturing, distribution, financial software and applications, including how changes impact software.
Experience writing procedures and work instructions for a detailed audience.
Strong knowledge of WMS, operational processes, and communication skills.
Training period: 30 days on-the-job training under guidance of an IT staff member.
Additional training needs assessed annually during performance evaluation.
Bachelor’s Degree or equivalent experience in information technologies, engineering, manufacturing, distribution, or related field.
Continued working knowledge of Softeon WMS and subsequent modules.

Technologies

Softeon
WMS

Supervisory Responsibility

Work Environment

Occasionally exposed to low or elevated temperatures and environments that may be dusty.

Physical Demands

Sustained periods spent typing and viewing a computer screen.
Activities requiring attention to detail.

Travel

Travel is not expected for this position.

Schedule

Monday-Friday, 8:00am-5:00pm

Location

La Vergne, TN (onsite)

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