Support Jobs in Ladson, SC

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Desktop Support Engineer

Allied digital service limited Ladson, SC

Ladson, SC

Today

$23 - $25/hr Part time Desktop Support End User Support Hardware Support

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Job Description

The Deskside Technician role supports end user computing at corporate locations, providing onsite Level 2 troubleshooting, repair, and preventative maintenance for EUC devices and related peripherals. This position focuses on resolving end user incidents and problems, installing and maintaining devices, and supporting printing, scanning, and mobile computing within defined service expectations.

Location and Work Arrangement

Work location: In person, onsite
Location: Ladson, SC

Employment Type and Pay

Job type: Part time
Employment type: Temporary / part time (as on need basis)
Compensation: USD 23 to 25 per hour
Pay: $23.00 - $25.00 per hour

Key Responsibilities

Provide onsite operational and technical support to Authorized Users and meet specified SLAs
Resolve incidents and problems related to EUC equipment
Perform reactive troubleshooting to identify potential incidents or problems and take steps to reduce future occurrences
Assist Authorized Users with connecting to the corporate network and coordinate access to LAN, print, and file services, including access to appropriate LAN segments
Support WAN connectivity and user access to required resources
Provide repair and maintenance for mobile devices
Install, upgrade, and repair end user computing equipment, including desktops, laptops, monitors, and associated peripherals
Deliver software break/fix services and support end users with replacement of non-warranty assets
Support network printers and scanners, including configuration assistance for device setup, IP addressing, and direct TCP/IP output
Provide warranty and break/fix support for networked printers and scanners
Configure and support end users on mobile computing platforms
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, and wireless networking
Create, change, and remove printer configurations and queues based on requests in accordance with SLAs
Provide on-site hardware support for general troubleshooting across end user computing technologies
Maintain regular, accurate, and timely feedback on customer requirements, including supervising assignments and ensuring timely communication with sales, operations, and branch office personnel
Use a problem management database and systems to track and report customer calls and requests
Communicate technical information to both technical and non-technical audiences
Provide deskside support services as required

Requirements

Experience: 4+ years of related work experience
Sound knowledge of imaging tools, including Ghost, MDT, and SCCM
Sound knowledge of data backup and recovery tools
Installing, upgrading, and migrating to Windows 10 and Windows 11
Deploying Windows 10/11 in large enterprises
Configuring hardware and applications
Configuring network connectivity and access to resources
Configuring mobile computing
Monitoring and maintaining systems that run Windows 10/11
Configuring backup and recovery options
Sound knowledge of ServiceNow
Sound knowledge of macOS (JAMF also preferred)
Sound knowledge of PC imaging via SCCM
Certifications: A+ and MD-100
Must be OK to work as a Backfill engineer on Need Basis only

Technologies

Ghost
MDT
SCCM
Windows 10
Windows 11
ServiceNow
MAC OS
JAMF
AutoCAD
NX
AutoCAD/NX

Nice to Have

Applications Support Engineering (AutoCAD/NX preferred for manufacturing/development)
Mobile workstation support (high-end performance laptops)
MFA/VPN troubleshooting (a plus)

Reporting Line

Reports to: Client Services Manager

Additional Employment and Assignment Notes

If provided a separate job description by a client, the incumbent will notify the immediate manager to ensure compatibility between ADSL and client documentation.
The incumbent understands the “at-will” employment relationship applies to assignment of the incumbent to a client.
A client may end the incumbent’s assignment at any time at the client’s discretion.
Continued employment in the role is evaluated case-by-case based on ADSL’s business needs and the terms of the “at-will” relationship.

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