Support Jobs in Lakehurst, NJ

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IT Help Desk Administrator

Castellum Inc Lakehurst, NJ

Lakehurst, NJ

Today

$81k - $85k/yr Full time End User Support Help Desk Support Information Technology (IT)

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Job Description

Castellum Inc is seeking an experienced IT Help Desk Administrator to support Department of Defense (DoD) operations onsite at Joint Base MDL-Lakehurst. This position includes end-user IT support for environments such as the Integrated Battlespace Simulation and Test Department and support related to the RDT&E network at NAVAIR Lakehurst, with a focus on troubleshooting, patching, and adherence to DoD cyber and DISA STIG requirements.

Location and Schedule

Onsite: Lakehurst, NJ

Compensation

Salary: USD 81,000 - 85,000 per year

Key Responsibilities

Deliver end-user IT support and help desk services.
Create, manage, and resolve support tickets from start to finish.
Troubleshoot Windows 11 workstation issues and Office 365 / Teams application problems.
Perform network fault isolation and basic network troubleshooting.
Support remote users with connectivity and system access issues.
Apply system patches and support ongoing cybersecurity posture.
Follow DISA STIG guidance and basic system hardening standards.
Ensure compliance with DoD cyber requirements, including required documentation processes.

Required Qualifications

Experience: Minimum 3+ years of IT support experience, including 2+ years of troubleshooting and fault isolation.
Preferred experience: At least 1 year supporting DoD IT systems.
Certification: CompTIA Security+ (required) or ability to obtain within 60 days of hire.
Documentation: Willingness and ability to complete SAAR-N/PAA access documentation.
Cyber workforce requirements: Must meet SECNAV M-5239.2 and DoD 8140 baseline cyber workforce requirements.
Clearance: Must have an active Secret-level clearance with the ability to obtain a clear Single Scope background Investigation. If no active clearance, must be able to obtain an interim Secret level clearance prior to starting.

Technologies

Windows 11
Office 365
Teams
Windows Server
Patch management

Security Clearance Notice

Applicants must hold a U.S. Government Secret-level clearance or higher and meet eligibility requirements for access to classified information.
Due to the nature of work performed within company facilities, U.S. citizenship is required.

Physical Demands

While performing duties, employee is required to reach with hands and arms.
Employee is frequently required to sit, stand, and walk.
Employee may be required to move ten pounds and could occasionally lift or move up to twenty-five pounds.

Additional Information

The duties listed are not intended to serve as a comprehensive list of all duties performed by all employees in this classification. They provide a representative summary of primary duties and responsibilities.

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