IT Help Desk Administrator

Castellum Inc is seeking an experienced IT Help Desk Administrator to support Department of Defense (DoD) operations onsite at Joint Base MDL-Lakehurst. This position includes end-user IT support for environments such as the Integrated Battlespace Simulation and Test Department and support related to the RDT&E network at NAVAIR Lakehurst, with a focus on troubleshooting, patching, and adherence to DoD cyber and DISA STIG requirements.

Location and Schedule

• Onsite: Lakehurst, NJ

Compensation

• Salary: USD 81,000 - 85,000 per year

Key Responsibilities

• Deliver end-user IT support and help desk services.
• Create, manage, and resolve support tickets from start to finish.
• Troubleshoot Windows 11 workstation issues and Office 365 / Teams application problems.
• Perform network fault isolation and basic network troubleshooting.
• Support remote users with connectivity and system access issues.
• Apply system patches and support ongoing cybersecurity posture.
• Follow DISA STIG guidance and basic system hardening standards.
• Ensure compliance with DoD cyber requirements, including required documentation processes.

Required Qualifications

• Experience: Minimum 3+ years of IT support experience, including 2+ years of troubleshooting and fault isolation.
• Preferred experience: At least 1 year supporting DoD IT systems.
• Certification: CompTIA Security+ (required) or ability to obtain within 60 days of hire.
• Documentation: Willingness and ability to complete SAAR-N/PAA access documentation.
• Cyber workforce requirements: Must meet SECNAV M-5239.2 and DoD 8140 baseline cyber workforce requirements.
• Clearance: Must have an active Secret-level clearance with the ability to obtain a clear Single Scope background Investigation. If no active clearance, must be able to obtain an interim Secret level clearance prior to starting.

Technologies

• Windows 11
• Office 365
• Teams
• Windows Server
• Patch management

Security Clearance Notice

• Applicants must hold a U.S. Government Secret-level clearance or higher and meet eligibility requirements for access to classified information.
• Due to the nature of work performed within company facilities, U.S. citizenship is required.

Physical Demands

• While performing duties, employee is required to reach with hands and arms.
• Employee is frequently required to sit, stand, and walk.
• Employee may be required to move ten pounds and could occasionally lift or move up to twenty-five pounds.

Additional Information

The duties listed are not intended to serve as a comprehensive list of all duties performed by all employees in this classification. They provide a representative summary of primary duties and responsibilities.