Support Jobs in Lebanon, CT

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2d ago

Level 1 Help Desk Support Technician

Custom Computer Specialists Lebanon, CT

Lebanon, CT

2d ago

$40k - $48k/yr Full time Active Directory Computer Skills End User Support

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Job Description

Custom Computer Specialists is seeking an onsite Level 1 Help Desk Support Technician in Lebanon, CT. This role delivers on-site end-user IT troubleshooting for client sites across the northeast, including areas near Hampton, CT, as part of the Onsite Services Team. The position carries a salary of USD 40,000 to 48,000 per year.

Benefits

Competitive salaries
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center or gym membership reimbursement for client or satellite based employees
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program

Responsibilities

Deliver premium deskside support to client end users on site
Assist other CCS divisions, including Managed Services and Project Services, as needed
Oversee and maintain the ticketing system to keep work organized and efficient
Handle inbound tickets from start to resolution with timely, effective support
Provide in-person support for end-user devices such as computers, printers, fax machines, and peripherals
Offer end-user training when required
Ensure reliable network access by diagnosing and resolving connectivity issues
Troubleshoot and resolve problems with operating systems and applications
Support A/V systems and Webex meeting technologies
Manage Active Directory changes to maintain accurate user access and security configurations
Stay current on IT technologies and trends
Support client applications including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary tools
Support client-provided end-user mobile phone applications
Perform additional duties as assigned to support business needs

Technologies

Microsoft Office
Google Apps
Webex
Active Directory
Windows
macOS
Antivirus software
Routers, Switches, Firewalls
Web browsers
A/V systems

Requirements

Must be commutable to Pomfret, CT and Uncasville, CT
Effective verbal and written communication with emphasis on timely responses
Ability to explain technical information clearly to technical and non-technical users
Strong customer service mindset with the ability to build positive user relationships
Excellent organizational skills
Relevant industry certifications preferred (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications)
Solid knowledge of desktop hardware components and peripherals
Experience with multiple operating systems (Windows, macOS, etc.) and administration
Experience with industry-standard applications including Microsoft Office, web browsers, antivirus software, and other essential tools
Experience administering Active Directory
Ability to diagnose and resolve complex hardware and software issues, including networking, OS, and applications
Knowledge of network protocols, configurations, and troubleshooting
Experience with network devices such as routers, switches, and firewalls
Understanding of basic security concepts and practices
Professional demeanor in challenging situations; able to work independently and as part of a team
Effective time management in a multitasking environment
Strong attention to detail
Preferred: 1-2 years of in-person end-user hardware, OS, and application support
Ability to lift and move equipment up to 50 lbs
Capability to transport equipment between floors and to remote buildings as needed
Reliable transportation to support on-site duties and client needs
Willingness to provide on-site support during client working hours (8:00 AM – 4:30 PM), five days a week
Willingness to provide after-hours technical assistance for critical services and meetings
Commitment to representing the CCS brand through professional dress, hygiene, and workplace etiquette

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