Lexington, KY

Support Jobs in Lexington, KY

2 jobs found

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1mo ago

Help Desk Technician

FAT Brands Inc Lexington, KY

Lexington, KY

1mo ago Closed

$40k - $50k/yr Full time End User Support Help Desk Support Incident Management

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

FAT Brands Inc is seeking a Help Desk Technician to analyze technical problems across IT systems and user-facing applications, delivering prompt resolutions for technology users. This on-site role in Lexington, Kentucky positions the technician as the primary point of contact for individuals seeking technical assistance.

Overview

The Help Desk Technician handles technical problem analysis and issue resolution for IT environments and end-user services, ensuring timely support and clear communication throughout the process. This position operates on-site in Lexington, KY.

Responsibilities

Provide technical support to end users and resolve issues as they arise.
Log and track requests using approved call-tracking software.
Maintain open communication with users and technical staff to convey the status of problem resolution.
Triage and escalate level 2, level 3, and emergency contacts to appropriate technical staff or external vendors as needed.
Contribute to the creation of end-user and help desk reference documentation and procedure manuals.
Monitor user problem trends and propose proactive solutions for improvements to the Help Desk Supervisor.
Assist in training new help desk personnel by providing backup coverage.
Prioritize workloads based on issue severity and customer impact.
Draft clear and effective written communications to technology users as required.
Perform a range of complex tasks and undertake other duties as assigned.

Requirements

Strong verbal and written communication skills with the ability to interact tactfully across all levels of the organization.
Customer service proficiency, including responsive telephone handling, solid typing skills, and technical troubleshooting capabilities.
Self-initiative, positive attitude, and the ability to collaborate effectively within a team.
Relevant experience, training, and problem-solving ability to resolve technical issues.
Experience in establishing and achieving departmental or professional goals.
Working knowledge of PC hardware and software.
Flexible shift availability.
Ability to multi-task and prioritize multiple technical issues concurrently.
Associate degree in an IT related field such as computer information systems.
Restaurant industry experience is preferred but not required.

Education

Associate degree in an IT related field, such as computer information systems.

Location

On-site position based in Lexington, Kentucky.

Compensation

Salary range is USD 40,000 to USD 50,000 per year.

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1mo ago

Help Desk Analyst

Fazoli's Lexington, KY

Lexington, KY

1mo ago Closed

Full time Call Handling Call Tracking Customer Support

This position is no longer accepting applications (closed Aug 24, 2026).

Job Description

In Lexington, Fazoli's is expanding its onsite IT support squad with a Help Desk Analyst who will be the frontline for technical assistance and problem-solving. This role focuses on diagnosing user issues, guiding trouble resolution, and coordinating with technicians and vendors to minimize downtime in a busy restaurant environment.

Job Summary and Scope

The Help Desk Analyst carries out diverse technical problem analysis for systems and applications provided to technology users by the IT department, ensuring prompt and effective resolution. They serve as the primary contact for all users seeking technical assistance.

Responsibilities

Provide support and resolve technical issues for end users.
Log and track requests using approved call-tracking software.
Maintain clear communication with technology users and technical staff about the status of problem resolution.
Triaged and escalated level 2, 3, and emergency calls to appropriate technical staff or external vendors as needed.
Assist in preparing procedure manuals and documentation for end-user and help desk references.
Monitor user problem trends and recommend proactive solutions and improvements to the Help Desk Supervisor.
Support training of new help desk personnel by providing backup coverage.
Prioritize workload based on issue severity and customer need.
Write clear and effective correspondence to technology users as necessary.
Perform a variety of complex tasks and other duties as assigned.
Install and repair network cabling in restaurant locations.
Install or replace computer equipment in restaurant settings.

Requirements

Strong verbal and written communication skills, able to interact tactfully with personnel at all levels to promote a positive department image.
Customer service capabilities including telephone responsiveness, typing proficiency, and technical troubleshooting.
Self-initiative, a positive attitude, and ability to work well in a team environment.
Prior experience and training with the ability to apply problem-solving skills to resolve technical issues.
Experience in establishing and achieving departmental or professional goals.
Working knowledge of PC hardware and software.
Ability to work flexible shifts, including nights, holidays, and weekends.
Ability to multi-task and prioritize technical issues as they arise.
Associate degree in an IT-related field such as computer information systems.
Previous work experience in the restaurant industry is preferred but not required.

Technologies

Call-tracking software

External Candidates

Previous experience in the field or in a related area plus a degree in an IT-related field is required. Professional certifications are a plus but not required.

Miscellaneous

Most candidates will need to possess and maintain a valid driver’s license.
This role may require travel, including overnight trips, for break/fix work and new installations. Reliable transportation is required.
Candidates must successfully clear the background check, including motor vehicle record and references.

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Support Jobs in Lexington, KY

Help Desk Technician

Help Desk Analyst

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