Incident Management

Incident Management Support Jobs

259 jobs found

Today

Help Desk Technician

Progent Corp. Redmond, WA

Redmond, WA

Today

$50+/hr Contract Active Directory Computer Skills End User Support

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Job Description

Onsite Help Desk Technician and IT consultant supporting an MSP client in the Redmond and Seattle, WA area. This three month contract centers on end-user device support and ticket handling, with potential for continuation or direct hire.

Responsibilities

Deploy, support, and troubleshoot end-user devices including laptops, workstations, printers, tablets, phones, and audio/video services.
Manage and resolve help desk tickets in a timely manner.
Oversee asset management, standardize PC imaging, and perform new PC setup.
Deploy workstations and install applications on client systems, servers, and lab environments as needed.
Coordinate with vendors for troubleshooting and issue resolution.
Create user accounts in applications following established administration procedures.
Deliver internal customer support with appropriate tact and prioritization.
Actively participate in team standups and regular business meetings.
Communicate clearly with stakeholders and document work in the IT ticketing system.

Requirements

Bachelor's Degree or technical institute degree in Computer Science, Information Systems, or related field, or equivalent work experience.
Minimum of 2 years of experience supporting IT systems and end users.
Strong problem solving, analytical, communication, and collaboration skills.
Familiarity with operating in a medium to large Active Directory domain environment.
Biotech/Pharma industry experience is preferred but not required.
Experience with basic server and networking support and troubleshooting.
Basic understanding of cloud services, such as Amazon Web Services, is preferred.

Technologies

Windows desktop operating systems
Microsoft 365
Active Directory

Engagement Details

Job Type: Contract
Pay: USD 50 per hour
Location: Redmond, WA 98053 (Onsite)

Location and Onsite Requirements

Work is in person at the Redmond, WA area. Candidates must be able to commute to the specified location.

Application Questions

Do you have full time availability (Monday through Friday) to cover this three month contract?
Do you have experience working in a laboratory environment installing and troubleshooting computer components of laboratory equipment, following PPE and EH&S procedures?

Why This Gig

This assignment offers direct engagement with a real client team and opportunities to build lasting relationships. Successful consultants may pursue continued 1099 contracts or direct hire opportunities in the Redmond/Seattle area, reflecting a stable pathway beyond the initial contract.

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Today

IT Help Desk Support

Ingram Resources Oklahoma City, OK

Oklahoma City, OK

Today

$24 - $27/hr Full time Active Directory Computer Skills End User Support

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Job Description

Ingram Resources seeks an IT Help Desk Support in Oklahoma City, OK, a hybrid role with 50 percent on-site in OKC and commuting within Oklahoma.

Responsibilities

Timely follow-up on assigned and open tickets within the required service level
Monitor high severity incidents to ensure resolution within communicated service levels
Provide technical support regarding system configuration, program usage, and desktop problems to users
Support and troubleshoot Microsoft 0365
Assign and reset passwords using Active Directory and perform basic security testing
Record problem and resolution details in the ticketing system
Apply knowledge of company policies and standard practices to resolve problems
Analyze issues and use judgment to make decisions
Escalate non-standard problems or issues
Alert manager to recurring problems and patterns of issues
Work with all levels of management, including direct support to Executives
Undertake special projects as directed
Build computers by loading Windows from image, installing software, and configuring users
Assist in Mobile Device Management
Assist in equipment procurement and inventory processes on a daily basis

Requirements

Excellent verbal and written communication skills
Excellent troubleshooting abilities
Proficiency with Windows troubleshooting
Intermediate knowledge of Microsoft O365 applications
General knowledge of computer networking
General knowledge of remote troubleshooting with Remote Desktop
General troubleshooting knowledge of typical computer peripherals (printers, monitors, etc.)
Self-motivated and able to work on multiple tasks
Ability to communicate effectively in large or small group settings
Working knowledge of current and future technical trends and information
Ability to meet the physical demands of the position, including frequent standing, walking, and reaching
Regularly sit, manipulate objects and tools, and stoop or kneel as part of duties
Must routinely lift computer equipment, printers, monitors, and other peripherals; occasionally lift 60 to 100 pounds

Technologies

Active Directory
Microsoft O365 applications
Remote Desktop
Windows 10/11
Mobile Device Management

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

Education and Experience

Associates degree (AS) in Computer Science or related field preferred, but not required
Competency in Windows 10/11
At least 2 years of previous experience with desktop support

Working Relationships

Maintain inter-department relationships to resolve client issues
Effectively communicate with extended service providers, IT Management, and IT infrastructure groups

Other Requirements

Must pass background and vehicle checks
Must be a US Citizen or Green Card Holder
Only candidates local to the greater OKC area will be considered

Job Type

Full-time

Pay

USD 24.00 - 27.00 per hour

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Today

Technical Support Technician

Digital Watchdog Cerritos, CA

Cerritos, CA

Today

$18 - $20/hr Full time Computer Skills Contact Center Customer Service

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Job Description

On-site in Cerritos, California, the Technical Support Technician serves as the first point of contact for installers and select end users, delivering hardware and software troubleshooting for security and surveillance products through inbound calls, chats, and emails.

Responsibilities

Provide clear, tailored technical guidance to meet customer needs.
Troubleshoot hardware and software issues for surveillance and security products.
Manage inbound calls, chats, and emails to resolve technical problems efficiently.
Apply systematic troubleshooting methods to diagnose and resolve issues.
Identify gaps in the Knowledge Base and recommend new content to improve self service.
Escalate complex problems or missing product documentation to supervisors.
Keep detailed case records within the internal ticketing system.
Explain service contract provisions during customer engagements.
Support and mentor less experienced team members when needed.

Requirements

High School Diploma or GED is required.
Preferred experience in CCTV surveillance, including IP-based NVRs and analog DVR systems.
Strong networking and computer repair knowledge is a significant plus.
Tech-savvy with a commitment to staying current with evolving hardware and software technologies.
Excellent problem solving abilities using logical reasoning.
High attention to detail with thorough documentation of each case.
Strong multitasking skills to handle calls, emails, chats, and tickets efficiently.
Trainable, adaptable, and eager to learn.
Dependable and responsible with a focus on reliability.
Capable of performing well under stress in a high-volume call center environment.

Benefits

Dental insurance
Health insurance
Vision insurance
401(k)
Flexible spending account
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan

Additional Information

Certifications and background will be verified.
Candidates will be required to take a networking and technical test during the in-person interview.
This is an inbound call center position with primary responsibilities over the phone.
Work hours are Monday through Friday, 8:00 AM to 5:00 PM PST or 8:30 AM to 5:30 PM EST, depending on office location.

Schedule

8 hour shift
Day shift
Monday to Friday
No weekends
Weekdays

Compensation

Hourly pay: USD 18 - 20 per hour

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Today

Technical Support Technician

Digital Watchdog Tampa, FL

Tampa, FL

Today

$18 - $20/hr Full time Application Support Contact Center Customer Service

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Job Description

Digital Watchdog is seeking a Technical Support Technician for an on-site, full-time role in Tampa, FL. You will support CCTV products through an inbound support channel, delivering technical assistance and troubleshooting to customers. The position offers a competitive hourly rate of $18.00 to $20.00 and a comprehensive benefits package that supports your health, finances, and professional growth.

Responsibilities

Provide technical assistance and troubleshooting for CCTV product issues, diagnosing problems, guiding users through solutions, and ensuring timely resolutions.
Develop and maintain deep product knowledge of CCTV systems, including features, specifications, functionalities, and common customer concerns.
Create user guides, FAQs, and other documentation; conduct training sessions for customers or internal staff to improve product understanding and usage.
Log and track customer-reported issues using ticketing systems, monitor progress, and collaborate with engineering or development teams to escalate complex problems.
Collect customer feedback on their experiences and relay insights to the product team to inform enhancements.
Conduct quality assurance by testing new releases or updates prior to deployment to customers to maintain reliability.
Advocate for the customer within the organization, ensuring product decisions reflect customer needs and preferences.
Stay current with industry trends, product developments, and related technologies to provide informed support and anticipate potential issues.

Requirements

High School Diploma or GED is required.
Preferred knowledge of CCTV surveillance, including IP-based NVR and Analog-based DVR systems.
Professional certifications related to the product or industry can be advantageous (examples include CompTIA A+, Microsoft Certified Professional, or similar).
Must be able to lift 25 lbs.

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Flexible spending account
Health savings account
Life insurance
Professional development assistance
Referral program
Retirement plan

Location, Hours, and Compensation

Location: On-site in Tampa, FL 33634 (Required)
Work hours: 9:00 am to 6:00 pm (EST)
Job type: Full-time
Pay: 18.00 - 20.00 per hour

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1d ago

IT Help Desk Technician

Summit Golf Brands Barneveld, WI

Barneveld, WI

1d ago

$40k - $55k/yr Full time Active Directory Application Support Computer Skills

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Job Description

Summit Golf Brands relies on a dependable IT help desk to keep daily operations running smoothly from its Barneveld, Wisconsin office. The IT Help Desk Technician serves as the first line of support for employees, addressing hardware, software, and connectivity issues quickly to minimize disruption. Candidates typically hold an associate or bachelor’s degree in information technology, computer science, or a related field, and can expect a salary range of $40,000 to $55,000 per year.

Responsibilities

Act as the initial contact for IT support requests submitted via phone, email, or the ticketing system, ensuring prompt acknowledgment and resolution.
Diagnose and resolve hardware, software, network connectivity, and peripheral issues for end users across the organization.
Set up, configure, and deploy desktops, laptops, printers, and other end-user equipment for new hires and refresh cycles.
Create, manage, and disable user accounts and access in Active Directory, Microsoft 365, and other business applications per established provisioning procedures.
Document all support activities, troubleshooting steps, and resolutions accurately in the IT ticketing system.
Escalate unresolved or complex issues to senior IT staff in a timely manner with thorough documentation of steps already taken.
Assist with maintaining IT asset inventory, including tracking hardware lifecycle and software license compliance.
Support onboarding and offboarding processes by coordinating equipment and account setup or deactivation.
Contribute to the creation and maintenance of IT knowledge base articles and end-user guides.
Maintain a professional, service-oriented attitude and follow up with users to ensure issues are fully resolved.

Requirements

Basic understanding of Windows 10/11 operating systems, Microsoft 365 applications (Outlook, Teams, Word, Excel), and common business software.
Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Ability to clearly communicate technical information to non-technical users in a patient and professional manner.
Strong problem-solving skills with the ability to prioritize and manage multiple open issues simultaneously.
Eagerness to learn, follow established processes, and adhere to IT documentation standards.
Attention to detail and commitment to accurate recordkeeping in ticketing and asset management systems.
Ability to lift and move IT equipment up to 50 lbs and work in various physical environments as needed.
Familiarity with AI tools and platforms (e.g., Claude.ai or similar) is a plus, particularly for supporting end users who are adopting AI-assisted workflows.

Technologies

Windows 10/11
Microsoft 365
Outlook
Teams
Word
Excel
Active Directory
SharePoint
TCP/IP
DNS
DHCP
VPN
Wi-Fi
Claude.ai

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1d ago

Helpdesk Technician II

NavitasPartners Philadelphia, PA

Philadelphia, PA

1d ago

Contract Application Support Computer Skills Customer Support

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Job Description

Onsite Helpdesk Technician II in Philadelphia, PA supports airport staff by troubleshooting hardware, software, and network issues to sustain reliable IT operations.

Responsibilities

Address user incidents and service requests promptly and professionally.
Configure, deploy, and maintain end‑user devices including desktops, laptops, and peripherals.
Install, configure, and support standard airport and business applications.
Troubleshoot hardware, software, connectivity, and system‑level problems.
Document incidents, resolutions, and support activities within the ticketing system.
Escalate complex technical issues to higher‑level support teams as needed.
Deliver excellent customer service and technical assistance to end users.

Requirements

2 to 4 years of IT support or Helpdesk experience.
Proficiency with Windows operating systems and Microsoft 365.
Strong troubleshooting skills across hardware, software, and network environments.
Excellent customer service and communication abilities.
Experience with ticketing systems and incident management processes.
Ability to work onsite and support mission‑critical IT operations.

Technologies

Windows
Microsoft 365

Position overview

Contract position based onsite in Philadelphia, PA, delivering technical support to airport staff by diagnosing hardware, software, and network issues. The role ensures reliable IT operations through timely incident resolution, deployment of end‑user devices, and support for standard business applications.

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1d ago

Help Desk Analyst II

Robert Half Malibu, CA

Malibu, CA

1d ago

$31 - $36/hr Contract Active Directory Application Support Azure

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Job Description

Robert Half is offering a contract opportunity in Malibu, California for a Help Desk Analyst II. This on-site role supports a public-sector organization, delivering first- and second-level technical assistance for desktop systems, software applications, printers, network access, and general connectivity issues for both on-site and remote users. The position supports IT initiatives and emphasizes clear user communication. Location is Malibu, CA (onsite) with an hourly rate of $31 to $36.

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

Responsibilities

Provide first- and second-level support for desktop systems, software applications, printers, network access, and general connectivity issues.
Assist both on-site and remote users by diagnosing problems efficiently and guiding them through practical solutions.
Administer user access tasks such as password resets and account updates while following established security practices.
Install, configure, move, and troubleshoot workstations, peripherals, and related end-user technology.
Record incidents, troubleshooting steps, and completed resolutions accurately within the service desk ticketing platform.
Escalate complex technical matters to senior IT staff when needed and provide clear documentation to support timely resolution.
Contribute to ongoing IT efforts involving cloud-based tools, hybrid directory services, and other technology improvement projects.
Maintain accurate tracking of hardware assets, inventory, and deployed equipment across the organization.
Provide end-user instruction on common tools, technology usage, and support best practices, including occasional assistance with web or audio-visual needs.
Demonstrate detail-oriented experience in help desk or desktop support with the ability to work effectively with limited onboarding.
Show strong troubleshooting capability in Windows environments, including Office 365, printers, and internet connectivity issues.
Apply working knowledge of Active Directory and user account support in a hybrid environment.
Manage and resolve service desk tickets in an organized, timely manner.
Communicate clearly, both verbally and in writing, with a customer-focused approach suited to high-touch support environments.
Assist internal staff, external stakeholders, and remote consultants with professionalism and responsiveness.
Familiarity with cloud platforms such as Azure, mobile device support tools, or municipal technology systems is advantageous.

Requirements

Prior detail-oriented experience in help desk or desktop support with the ability to work effectively with limited onboarding.
Strong troubleshooting capability in Microsoft Windows environments, including Office 365, printers, and internet connectivity issues.
Working knowledge of Active Directory and user account support in a hybrid environment.
Experience managing and resolving service desk tickets in an organized, timely manner.
Clear verbal and written communication skills with a customer-focused approach suited to high-touch support environments.
Ability to assist internal staff, external stakeholders, and remote consultants with professionalism and responsiveness.