Lexington Park, MD

Support Jobs in Lexington Park, MD

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1d ago

Jr. Level Service Desk Analyst/System Administrator

CRL Technologies Lexington Park, MD

Lexington Park, MD

1d ago

$55k - $95k/yr Full time End User Support Help Desk Support Information Technology (IT)

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Job Description

CRL Technologies has an onsite opportunity in Lexington Park, MD for an entry-level Service Desk Analyst/System Administrator who serves as the program office focal point for IT and information assurance inquiries. In this role, you will troubleshoot and help resolve user, hardware, software, and configuration issues, escalating when deeper IT and IA expertise is required. The position operates in an environment that requires a Final DoD Top Secret clearance.

Role overview

Act as the program office entry point for all IT and information assurance requests, concerns, and issue reports.
Interact with program office customers to determine the root of reported problems.
Work as an active member of the IT team, assisting with resolution and participating in IT activities as assigned.

Responsibilities

Resolve hardware, software, configuration, or user issues when possible, and elevate complex matters to the appropriate IT and IA teams.
Track issues through to completion.
Prepare training materials, including training manuals and responses to frequently asked questions, and deliver user training for common issues.
Support the selection and fielding of ITSM software, including involvement as needed.
Develop, maintain, and report ITSM metrics.
Administer Jira, Confluence, and other products to meet user needs, including creating accounts, projects, spaces, and workflows, and assisting users when problems arise.
Perform system administration tasks such as configuring or moving user systems, labeling connections appropriately, and assisting system administrators with their tasks.
Develop documentation for system changes, including Software Request Forms, Hardware Maintenance Forms, and Configuration Control Board paperwork.
Create and maintain documentation for information systems, such as system build guides and maintenance logs.
Participate in the ITAM process, including inventorying and maintaining hardware assets, maintaining software asset inventory including licenses, and supporting configuration audits.
Provide Assured File Transfer (AFT) across security domains between classified networks in line with documented policies and procedures.
Assist with the management of COMSEC keying material and equipment for multiple locations, following applicable policies and guidelines.

Requirements

High School diploma or GED.
Minimum of one year of experience performing the duties described in the position description.
Meet IAT Level I certification requirements (provide certifications) or obtain certifications no later than six months after acceptance, in accordance with DoD 8570.01M, DoD 8140, and DoD 5239.2.
Customer service focused attitude and frequent interaction with system users.
Final DoD Top Secret clearance.

Technologies

Jira, Confluence, ITSM software, Jira Service Management, CMDB software
Assured File Transfer (AFT), COMSEC

Additional notes

Location: On-site Patuxent River, MD. Telework is not offered.
Estimated travel: 10%.
Salary range: $55,000 - $95,000 per year, set based on experience, education, and contractual requirements.
Experience substitution for education is not allowed.

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13d ago

Junior IT Support Analyst

Compass Systems Inc Lexington Park, MD

Lexington Park, MD

13d ago

$50k - $70k/yr Full time Active Directory End User Support Help Desk Support

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Job Description

Compass Systems Inc offers a supportive onsite environment in Lexington Park, MD with structured training and growth. This Junior IT Support Analyst role combines hands-on user support with security-focused responsibilities, partnering closely with the Systems Administrator and Information Systems Security Manager. Enjoy a comprehensive benefits package including 401(k) and 401k Matching, medical, vision, Rx, and dental coverage, paid time off, professional development, wellness programs, flexible work arrangements, and short- and long-term disability, life insurance, and recruitment incentives.

Responsibilities

Provide Tier 1 and Tier 2 technical support for Windows systems, Microsoft 365, printers, network connectivity, VPN access, user accounts, and other approved business applications.
Troubleshoot hardware, software, authentication, and workstation issues, and escalate complex problems when appropriate.
Assist with user account management, device configuration, and access management.
Review vulnerability scan results, track remediation activities, and help validate vulnerability closure.
Monitor security alerts, logs, authentication activity, malware detections, and other security events, and escalate suspected incidents to senior cybersecurity personnel.
Assist with patch deployment, patch compliance monitoring, and post-remediation validation.
Maintain accurate hardware, software, and security asset records.
Keep detailed documentation, including help desk tickets, vulnerability records, security monitoring documentation, and remediation evidence.
Support cybersecurity compliance activities related to NIST SP 800-171, CMMC, DFARS, CIS Benchmarks, and company security policies.

Requirements

Associate’s degree or higher in Information Technology, Cybersecurity, or a related technical field.
1 to 3 years of experience in IT support, cybersecurity, system administration, or a related technical role.
Current CompTIA Security+ or CompTIA A+ certification.
Knowledge of Windows operating systems, networking, computer hardware, and cybersecurity fundamentals.
Familiarity with Active Directory and Microsoft 365.
Strong troubleshooting, communication, and documentation skills.
Ability to follow established technical and security procedures.
Strong attention to detail, with the ability to appropriately escalate security concerns.
Experience with vulnerability management or SIEM tools such as Qualys, SolarWinds SEM, or similar platforms.
Familiarity with Windows Server, Microsoft Defender, WSUS, patch-management tools, and firewalls.
Exposure to NIST SP 800-171, CMMC, or similar cybersecurity compliance frameworks.

Role Details

This onsite position in Lexington Park, MD supports day-to-day IT needs, including hardware and software configuration and documentation, while assisting with security compliance activities. Work is completed in coordination with the Systems Administrator and the Information Systems Security Manager.

Physical Requirements

Routinely required to learn and apply new information and/or skills, including interpreting data, information, and documents.
Occasionally needs to lift and/or move up to 20 lbs.
Largely sedentary; routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

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Support Jobs in Lexington Park, MD

Jr. Level Service Desk Analyst/System Administrator

Junior IT Support Analyst

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