Junior IT Support Analyst

Compass Systems Inc offers a supportive onsite environment in Lexington Park, MD with structured training and growth. This Junior IT Support Analyst role combines hands-on user support with security-focused responsibilities, partnering closely with the Systems Administrator and Information Systems Security Manager. Enjoy a comprehensive benefits package including 401(k) and 401k Matching, medical, vision, Rx, and dental coverage, paid time off, professional development, wellness programs, flexible work arrangements, and short- and long-term disability, life insurance, and recruitment incentives.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for Windows systems, Microsoft 365, printers, network connectivity, VPN access, user accounts, and other approved business applications.
• Troubleshoot hardware, software, authentication, and workstation issues, and escalate complex problems when appropriate.
• Assist with user account management, device configuration, and access management.
• Review vulnerability scan results, track remediation activities, and help validate vulnerability closure.
• Monitor security alerts, logs, authentication activity, malware detections, and other security events, and escalate suspected incidents to senior cybersecurity personnel.
• Assist with patch deployment, patch compliance monitoring, and post-remediation validation.
• Maintain accurate hardware, software, and security asset records.
• Keep detailed documentation, including help desk tickets, vulnerability records, security monitoring documentation, and remediation evidence.
• Support cybersecurity compliance activities related to NIST SP 800-171, CMMC, DFARS, CIS Benchmarks, and company security policies.

Requirements

• Associate’s degree or higher in Information Technology, Cybersecurity, or a related technical field.
• 1 to 3 years of experience in IT support, cybersecurity, system administration, or a related technical role.
• Current CompTIA Security+ or CompTIA A+ certification.
• Knowledge of Windows operating systems, networking, computer hardware, and cybersecurity fundamentals.
• Familiarity with Active Directory and Microsoft 365.
• Strong troubleshooting, communication, and documentation skills.
• Ability to follow established technical and security procedures.
• Strong attention to detail, with the ability to appropriately escalate security concerns.
• Experience with vulnerability management or SIEM tools such as Qualys, SolarWinds SEM, or similar platforms.
• Familiarity with Windows Server, Microsoft Defender, WSUS, patch-management tools, and firewalls.
• Exposure to NIST SP 800-171, CMMC, or similar cybersecurity compliance frameworks.

Role Details

This onsite position in Lexington Park, MD supports day-to-day IT needs, including hardware and software configuration and documentation, while assisting with security compliance activities. Work is completed in coordination with the Systems Administrator and the Information Systems Security Manager.

Physical Requirements

• Routinely required to learn and apply new information and/or skills, including interpreting data, information, and documents.
• Occasionally needs to lift and/or move up to 20 lbs.
• Largely sedentary; routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.