Support Jobs in Libby, MT

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IT Desktop Support Technician

Cabinet Peaks Medical Center Libby, MT

Libby, MT

Today

$18 - $26/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

The IT Desktop Support Technician role is based on-site in Libby, MT, delivering end-user technology support across desktops, laptops, printers, phones, and network devices within a healthcare setting. The position supports EHR, RIS, and PACS and related applications through on-site, remote, and helpdesk-based assistance. Compensation ranges from USD 18 to 26 per hour and, as a minimum, requires two years of relevant experience. The role also requires CompTIA A+ and Network+; if these certifications are not current, they must be obtained within 180 days of hire.

Responsibilities

Collaborate with operational leadership and partners to assess and fulfill hardware and software standards aligned with business needs.
Visit remote locations to check in with managers and users to identify and resolve active technology issues.
Assist with the installation, relocation, configuration, troubleshooting, and ongoing usability of phones, desktop computers, peripherals, and software.
Evaluate existing systems to analyze, design, recommend, and implement updates or changes.
Monitor and maintain computer rooms, maintaining knowledge of each room's equipment configuration and purpose.
Collaborate with technology vendors to escalate issues and create service requests in the ticketing system, and communicate resolutions to end users.
Provide end-user support for application functionality and escalate issues as needed.
Perform desktop and laptop maintenance including operating system refreshes, hardware upgrades, and component replacements.
Enter, monitor, and close all helpdesk tickets, including issue description, troubleshooting steps, resolutions, and final status.
Interact with leadership and organizational teams to resolve user issues and deepen understanding of systems, applications, and workflows.
Maintain up-to-date knowledge of all hardware and systems supported by the IT department by reviewing documentation.
Follow industry best practices to maintain appropriate levels of network and computer security in alignment with HIPAA regulations; identify deficiencies and coordinate remediation with IT staff.
Perform preventive maintenance and assist with setup and maintenance of cable management practices.
Create, modify, and disable user accounts and permissions per approved requests.
Educate staff and clinicians on computer technologies, security, and best practices.

Requirements

Exceptional customer service and communication skills.
Operational experience with Microsoft 365 administration, including users and mailboxes.
Knowledge of technology solutions across desktops, laptops, printers, file servers, print servers, and networking.
Solid understanding of computer systems characteristics, features, and integration capabilities.
Ability to work with multiple technologies and quickly learn new technologies.
Technical experience with network cabling and switches.
Strong knowledge of Microsoft Windows operating systems, installation, and connectivity.
Proven ability to apply technology solutions to business problems.
Proven aptitude for learning new technologies and developing new programs.
Highly organized, motivated self-starter with excellent attention to detail.
Excellent multitasking abilities.
Ability to adapt to change and manage priorities effectively.
Excellent written and verbal communication skills.
Strong interpersonal and problem-solving abilities.
Ability to articulate ideas to both technical and non-technical audiences.
Strong analytical, evaluative, and problem-solving capabilities.
Excellent customer service orientation with keen attention to detail.
Minimum of 2 years of related experience.
Education: CompTIA A+ and Network+ are required; if not current, certifications must be obtained within 180 days.

Technologies

EHR
RIS
PACS
Dictation
Microsoft Office
Microsoft 365
Windows operating systems
File servers
Print servers
Networking
Network cabling
Switches
Backup and recovery software
Adobe Suite
Word
Excel
Outlook
Helpdesk tracking system

Benefits

Medical
Dental
Vision
Long-term disability (LTD)
Life and accidental death and dismemberment (AD&D) insurance
403(b) retirement plan with employer match

Schedule

Based on the needs of the department
Monday to Friday, 8 am to 5 pm

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