Support Jobs in London, OH

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IT Support Technician

FDX Seating London, OH

London, OH

Today

Full time Active Directory Desktop Technician End User Support

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Job Description

FDX Seating is seeking an IT Support Technician to deliver day-to-day information technology and operational technology support for the London, OH facility. This role covers support for plant users, production systems, infrastructure, and cybersecurity activities.

Location and Work Model

Onsite in London, OH 43140
In person work location

Role Responsibilities

Monitor and maintain desktops, network, wireless, phone, and PLC hardware
Monitor and maintain ERP, MES, and EDI services
Create reports, applications, and HMIs needed for management
Follow plant Environmental, Health & Safety, and Ergonomic guidelines
Provide day-to-day technical support to end users both remotely and on-site, resolving hardware, software, and network issues in a timely manner
Install, configure, and maintain desktops, laptops, printers, and peripheral devices
Manage user accounts, permissions, and access controls across Active Directory, Microsoft 365, and other platforms
Support employee onboarding and offboarding, including equipment setup and access provisioning
Collaborate with third-party vendors and service providers as needed
Support the implementation, maintenance, and continuous improvement of the ISO 27001 Information Security Management System (ISMS)
Assist with internal audits, risk assessments, and ISO 27001 compliance documentation preparation
Help ensure controls are in place and operate effectively in alignment with ISO 27001 Annex A requirements
Administer endpoint security, operating system and application patching, antivirus/EDR, multi-factor authentication, and other cybersecurity controls according to company standards
Support firewalls, switches, wireless infrastructure, VPN connectivity, network segmentation, and secure connectivity between business and plant-floor systems
Maintain IT asset inventories, software licensing records, hardware lifecycle information, and assigned equipment documentation
Perform and verify data backup processes; support disaster recovery and business continuity testing for critical systems
Document system configurations, network diagrams, procedures, troubleshooting guides, and changes to IT and operational technology environments
Support cybersecurity incident response including identification, containment, documentation, escalation, and recovery activities as directed by management
Perform periodic user access reviews and support least-privilege access, account lifecycle controls, and segregation of duties for critical systems
Coordinate planned system changes, upgrades, and maintenance windows, including production-impacting IT activities, with Operations, Engineering, Quality, and other affected departments
Support secure integration and troubleshooting of PLCs, HMIs, SCADA, MES, ERP, EDI, printers, scanners, and other production-connected devices while following approved change-control practices
Track support requests and recurring issues through the approved ticketing system, including accurate resolution notes and escalation of unresolved issues
Assist with security awareness, acceptable-use, phishing prevention, and other user training activities required by company policy or the ISMS
Perform all other tasks assigned

Required Qualifications

Bachelor’s degree in computer science or a related field, or equivalent experience
Two or more years of hands-on IT support, systems administration, network support, or related technical experience
Proficiency administering Microsoft operating systems and databases
Proficiency in SQL, ladder logic programming for PLCs, and EDI (electronic communications with customers)
Ability to troubleshoot issues with systems in the plant
Must have strong communication and interpersonal skills
Experience with the Freshservice ticketing system
Experience with the Ignition SCADA system
Proficiency in the PLEX ERP system
Working knowledge of TCP/IP networking, switching, wireless networks, VPNs, firewalls, and network troubleshooting
Working knowledge of cybersecurity fundamentals including patch management, endpoint protection, MFA, access control, backups, and incident response
Ability to document technical procedures, system configurations, changes, and corrective actions clearly and accurately
Familiarity with ISO 27001 standards and experience supporting ISMS implementation or audits

Preferred Experience

Experience supporting a Manufacturing environment is strongly preferred
Experience supporting manufacturing or operational technology environments is preferred

Relevant Technologies

Active Directory, Microsoft 365
PLC, SCADA, HMIs
ERP, MES, EDI
ISO 27001, ISO 27001 Annex A
Endpoint security, antivirus/EDR, multi-factor authentication
Firewalls, switches, wireless infrastructure, VPN, network segmentation
Backup processes, disaster recovery, business continuity testing
SQL, ladder logic programming
Freshservice ticketing system
Ignition SCADA system, PLEX ERP system
Segregation of duties

Physical Demands

Normal amount of sitting or standing with average mobility to move around an office environment
Able to conduct a normal amount of work at a computer
May require travel

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