IT Support Technician

FDX Seating is seeking an IT Support Technician to deliver day-to-day information technology and operational technology support for the London, OH facility. This role covers support for plant users, production systems, infrastructure, and cybersecurity activities.

Location and Work Model

• Onsite in London, OH 43140
• In person work location

Role Responsibilities

• Monitor and maintain desktops, network, wireless, phone, and PLC hardware
• Monitor and maintain ERP, MES, and EDI services
• Create reports, applications, and HMIs needed for management
• Follow plant Environmental, Health & Safety, and Ergonomic guidelines
• Provide day-to-day technical support to end users both remotely and on-site, resolving hardware, software, and network issues in a timely manner
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices
• Manage user accounts, permissions, and access controls across Active Directory, Microsoft 365, and other platforms
• Support employee onboarding and offboarding, including equipment setup and access provisioning
• Collaborate with third-party vendors and service providers as needed
• Support the implementation, maintenance, and continuous improvement of the ISO 27001 Information Security Management System (ISMS)
• Assist with internal audits, risk assessments, and ISO 27001 compliance documentation preparation
• Help ensure controls are in place and operate effectively in alignment with ISO 27001 Annex A requirements
• Administer endpoint security, operating system and application patching, antivirus/EDR, multi-factor authentication, and other cybersecurity controls according to company standards
• Support firewalls, switches, wireless infrastructure, VPN connectivity, network segmentation, and secure connectivity between business and plant-floor systems
• Maintain IT asset inventories, software licensing records, hardware lifecycle information, and assigned equipment documentation
• Perform and verify data backup processes; support disaster recovery and business continuity testing for critical systems
• Document system configurations, network diagrams, procedures, troubleshooting guides, and changes to IT and operational technology environments
• Support cybersecurity incident response including identification, containment, documentation, escalation, and recovery activities as directed by management
• Perform periodic user access reviews and support least-privilege access, account lifecycle controls, and segregation of duties for critical systems
• Coordinate planned system changes, upgrades, and maintenance windows, including production-impacting IT activities, with Operations, Engineering, Quality, and other affected departments
• Support secure integration and troubleshooting of PLCs, HMIs, SCADA, MES, ERP, EDI, printers, scanners, and other production-connected devices while following approved change-control practices
• Track support requests and recurring issues through the approved ticketing system, including accurate resolution notes and escalation of unresolved issues
• Assist with security awareness, acceptable-use, phishing prevention, and other user training activities required by company policy or the ISMS
• Perform all other tasks assigned

Required Qualifications

• Bachelor’s degree in computer science or a related field, or equivalent experience
• Two or more years of hands-on IT support, systems administration, network support, or related technical experience
• Proficiency administering Microsoft operating systems and databases
• Proficiency in SQL, ladder logic programming for PLCs, and EDI (electronic communications with customers)
• Ability to troubleshoot issues with systems in the plant
• Must have strong communication and interpersonal skills
• Experience with the Freshservice ticketing system
• Experience with the Ignition SCADA system
• Proficiency in the PLEX ERP system
• Working knowledge of TCP/IP networking, switching, wireless networks, VPNs, firewalls, and network troubleshooting
• Working knowledge of cybersecurity fundamentals including patch management, endpoint protection, MFA, access control, backups, and incident response
• Ability to document technical procedures, system configurations, changes, and corrective actions clearly and accurately
• Familiarity with ISO 27001 standards and experience supporting ISMS implementation or audits

Preferred Experience

• Experience supporting a Manufacturing environment is strongly preferred
• Experience supporting manufacturing or operational technology environments is preferred

Relevant Technologies

• Active Directory, Microsoft 365
• PLC, SCADA, HMIs
• ERP, MES, EDI
• ISO 27001, ISO 27001 Annex A
• Endpoint security, antivirus/EDR, multi-factor authentication
• Firewalls, switches, wireless infrastructure, VPN, network segmentation
• Backup processes, disaster recovery, business continuity testing
• SQL, ladder logic programming
• Freshservice ticketing system
• Ignition SCADA system, PLEX ERP system
• Segregation of duties

Physical Demands

• Normal amount of sitting or standing with average mobility to move around an office environment
• Able to conduct a normal amount of work at a computer
• May require travel