Support Jobs in Los Lunas, NM

1 job found

Include remote jobs

22d ago

Technical Support Specialist

Village of Los Lunas Los Lunas, NM

Los Lunas, NM

22d ago

$54k - $67k/yr Full time Application Support End User Support Hardware Support

Apply Now

Job Description

Join Village of Los Lunas as a Technical Support Specialist and become part of a team focused on solid IT service delivery. This onsite role offers a salary range of USD 53,552 - 66,622 per year and is based in Los Lunas, NM. You will provide Tier 1/2 IT support to Village employees, assisting with troubleshooting, system familiarization, device and application support, and management of both cloud and on-premises systems, with a strong emphasis on customer service and thorough documentation.

Responsibilities

Deliver Tier 1 and Tier 2 technical support to Village staff by addressing inquiries and resolving IT-related issues.
Guide users through troubleshooting steps, resolve technical problems, and provide guidance on basic IT procedures.
Develop a working understanding of all Village IT systems to offer effective initial support.
Learn the Village computing devices—desktops, notebooks, tablets, and phones—along with their associated applications.
Provide assistance and guidance to users in operating and troubleshooting various devices and applications.
Troubleshoot hardware and software issues on desktops, notebooks, and other devices.
Assist users with technology systems both on premises and in the cloud, as directed by Village leadership.
Collaborate with other IT staff to ensure seamless operation of both cloud and on-premises systems.
Maintain accurate documentation of support requests, troubleshooting steps, and solutions provided.
Provide regular reports on common support issues to help improve the user experience.
Deliver excellent customer service to Village employees, ensuring IT needs are met efficiently.
Maintain a professional and courteous demeanor while assisting users.

Requirements

High school diploma or GED certificate required.
Minimum of 2 years of experience in General Information Technology.
An associate degree in a related field may substitute for two years of experience.
Solid familiarity with a broad range of computing devices and applications.
Proficient in diagnosing and resolving hardware and software issues.
Basic understanding of cloud computing environments.
Strong communication and interpersonal skills.
Proven ability to learn quickly and adapt to new technologies.
Excellent problem-solving abilities and patience when assisting users.

View full job page →

Get Support Jobs in Los Lunas, NM alerts

New Support Jobs in Los Lunas, NM, daily.