Support Jobs in Manchester, CT

1 job found

Include remote jobs

Today

Help Desk Analyst

Pursuit Aerospace Manchester, CT

Manchester, CT

Today

Full time Application Support End User Support Hardware Support

Apply Now

Job Description

Pursuit Aerospace is hiring a Help Desk Analyst to support applications, infrastructure, and end-user systems across a multi-site organization. This onsite role in Manchester, CT (supporting the South Windsor, CT site) includes phone-based support and hands-on IT work, with responsibilities spanning user onboarding, troubleshooting, and server maintenance.

What you’ll do

Provide phone support to company employees worldwide for a portion of the day
Install PC hardware and software
Handle end-user onboarding and deboarding tasks
Assist with network and hardware troubleshooting
Support preventative maintenance and upgrades on servers
Facilitate and participate in project-related work
Complete hands-on tasks as directed by information systems staff
Update user and technical documentation
Use an IT shared services approach to support the full business when applicable

Required qualifications

Associate’s degree in computer science, information technology, or a related field
At least 2 years of experience working in IT
Ability to read, write, and speak fluent English
Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future (the company cannot offer employment to visa holders requiring employer sponsorship or who cannot work full-time now)
Ability to perform work subject to ITAR/EAR regulations

Technologies you may use

ServiceNow, Zendesk, Freshservice, Jira Service Management
Invgate, Solarwinds Web Helpdesk
LogMein Rescue, NinjaOne, TeamViewer
ConnectWise, Zoho Assist, Splashtop
BeyondTrust Remote Support

Preferred qualifications

Bachelor’s degree in computer science, information technology, or a related field
Experience with help desk ticketing systems, including ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, or Solarwinds Web Helpdesk
Experience with remote support tools such as LogMein Rescue, NinjaOne, TeamViewer, ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support
Ability to read and interpret technical instructions and follow work instruction, especially checklists
Strength in writing technical solutions and providing help desk ticket updates
Energetic, organized, and detail-oriented, with strong interpersonal skills and comfort in team-based work
Customer-focused, pragmatic problem-solving approach
Ability to work independently with minimal supervision
Technically inclined in modern computer systems

Benefits

Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Paid time off
Company-paid holidays

Working conditions

Prolonged periods sitting at a desk and working on a computer
Ability to frequently sit, stand, and walk
Ability to lift and carry up to 15 pounds
Mobility required in a manufacturing plant environment while using Personal Protective Equipment
Personal protective equipment required on the shop floor (for example, safety glasses and safety shoes)

The job description is not intended to be all-inclusive. Employees will follow other instructions and perform additional related duties as assigned by their supervisor. Pursuit Aerospace is an Equal Opportunity Employer and provides consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View full job page →

Get Support Jobs in Manchester, CT alerts

New Support Jobs in Manchester, CT, daily.