Support Jobs in Marine Corps Base Camp Lejeune, NC

1 job found

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18d ago

Dental PC Technician and Help Desk Support

Leis Consulting Group Jacksonville, NC

Jacksonville, NC

18d ago

$21 - $23/hr Full time Active Directory Computer Skills Customer Service

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Job Description

This role provides tier-one IT support to end users within the IT department, handling hardware, software, and network concerns while administering user accounts, managing incident tickets, and delivering practical end-user guidance and training.

Location and Compensation

Location: Marine Corps Base Camp Lejeune, NC (onsite)

Salary: USD 21 - 23 per hour

Responsibilities

Deliver first-line technical assistance to users via phone, email, or in person for hardware, software, and network-related issues, promptly and professionally.
Troubleshoot and resolve technical problems by diagnosing hardware and software faults reported by end users.
Install, configure, and maintain computers, software, printers, and peripheral devices.
Administer Active Directory user accounts and perform password resets as needed.
Manage and close incident tickets in ServiceNow, ensuring timely updates and resolution.
Respond to user inquiries through phone, email, live chat, and instant messaging.
Work with senior IT staff to escalate and resolve complex issues, ensuring effective problem resolution.
Document technical procedures, troubleshooting steps, and support activities clearly for future reference.
Provide end-user training and guidance on technology topics to improve user proficiency and independence.
Receive visitors and calls to determine the nature of requests and direct them to appropriate staff or supply needed information for routine matters.
Assist users with equipment relocations, allocation processes, scheduling training, and system access requirements.
Work environment comprises approximately 80 percent office duties and 20 percent outdoor tasks.

Requirements

Must undergo a federal criminal history background check and security fingerprints.
Hold a CompTIA Security+ certification or an equivalent or higher credential.
HIPAA training to be completed within 30 days of starting the position.
Complete and maintain Basic Life Support (BLS) training for Personal Computer Technicians.
Experience delivering technical support across software applications, mobile devices, hardware, and network systems.
Resume must be signed and dated.
Provide three references.

Technologies

ServiceNow
Active Directory

Questions to Ask Candidates

Have you previously worked as a PC Technician?
Have you worked in a Help Desk Support role before?
Do you hold a CompTIA Security+ Certification or an equivalent higher credential?
Are you able to complete and maintain Basic Life Support (BLS) training for Personal Computer Technicians?
Can you provide tier-one technical support to end-users via phone, email, or in-person, addressing hardware, software, and network issues promptly and professionally?
Are you capable of troubleshooting and resolving technical problems reported by end-users, including diagnosing and fixing hardware and software issues?
Can you install, configure, and maintain computer systems, software, printers, and peripheral devices?

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