This role provides hands-on IT support across multiple sites within a hybrid work framework, emphasizing end-user assistance, identity and access management, server and network tasks, and security/compliance responsibilities.
Overview
Ultra Defense Corp operates as a prime contractor, subcontractor, and manufacturer for major global clients, including the United States Government and its allies. The organization runs three federally licensed facilities that design, test, and manufacture ammunition across small, medium, and large calibers for retail, commercial, and government customers. This position seeks a qualified individual to join the team as a Help Desk Technician.
Responsibilities
- Serve as the primary point of contact for end-user technical support via phone, email, and a ticketing system.
- Troubleshoot and resolve hardware, software, printer, and connectivity issues, from routine requests to advanced problems.
- Set up, configure, and deploy laptops, desktops, and peripheral devices.
- Administer Microsoft 365 applications and services for end users.
- Manage Active Directory / Microsoft Entra ID accounts, groups, and permissions; handle onboarding and offboarding processes.
- Assist with server maintenance, backups, patching, and monitoring activities.
- Troubleshoot network connectivity and support switches, VPNs, and wireless infrastructure; coordinate with vendors and ISPs as needed.
- Provide on-site and remote support to users across all company facilities.
- Apply and help maintain security controls in alignment with CMMC and NIST SP 800-171 requirements.
- Assist in gathering and documenting compliance evidence, including access reviews and asset inventory.
- Log, track, and document tickets, resolutions, asset inventories, and procedures accurately.
- Adhere to all company security policies when handling systems and data.
Requirements
- Associate degree in Information Technology, Computer Science, or a related field; a bachelor’s degree is strongly preferred. An equivalent combination of 5+ years of progressive, relevant IT experience may substitute for the degree.
- Minimum of three years of hands-on IT help desk or technical support experience, with demonstrated ability to diagnose and resolve complex tier-2 issues independently.
- Proven experience administering Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive, Intune) and managing Active Directory / Microsoft Entra ID user accounts, groups, and permissions, including onboarding and offboarding.
- Strong practical experience troubleshooting Windows 10/11 endpoints, printers, peripherals, network connectivity (LAN/WAN, VPN, wireless), and basic server administration (backups, patching, monitoring).
- Current CompTIA A+ and CompTIA Network+ certifications (or demonstrated equivalent expertise).
- Eligibility to obtain and maintain any required U.S. Department of Defense security clearance or CAC necessary for government contracts.
- U.S. citizenship or permanent resident status with eligibility for required security credentials.
- Secret clearance required.
- Willingness to travel up to 25% of the time.
Technologies
- Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Intune)
- Active Directory
- Microsoft Entra ID
- Windows 10/11
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation
Salary range: $55,000 to $78,000 per year.
Location
Hybrid remote work arrangement located in Grain Valley, Missouri 64029.
Security and Travel
Secret clearance is required for this role. Candidates must be a U.S. citizen or permanent resident with eligibility for security credentials. Travel up to 25% is required.
