Support Jobs in Medicine Park, OK

1 job found

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13d ago

Help Desk/Desktop Support Analyst

Robert Half Medicine Park, OK

Medicine Park, OK

13d ago

$23 - $27/hr Full time Active Directory Hardware Support Help Desk

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Job Description

Robert Half is seeking a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to end users across corporate offices and remote locations, focusing on Windows desktops, Microsoft 365, and printers and peripherals within a ticket-driven workflow.

Location and Compensation

Location: Medicine Park, OK (hybrid)

Compensation: USD 23 - 27 per hour

Responsibilities

Deliver on site and remote support for staff across the organization
Diagnose and fix hardware and software issues on Windows desktops and laptops
Administer Microsoft 365 services, including Outlook and Teams, with basic administrative tasks
Perform password resets and assist with account access problems
Troubleshoot email and handle general user support requests
Install, configure, and maintain printers and other peripheral devices
Onboard new users by provisioning equipment, accounts, and system access
Track and resolve tickets in a timely, customer-focused manner
Escalate complex issues when necessary

Requirements

Experience delivering end user support in a corporate environment
Strong working knowledge of Microsoft 365
Background in desktop support (Windows), printers, and basic networking concepts
Comfortable supporting users both in person and remotely
Solid troubleshooting skills with the ability to work through issues independently
Strong communication skills and a service-oriented mindset

Technologies

Microsoft 365
Outlook
Teams
Windows
Active Directory

Benefits

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

What They’re Looking For

Experience delivering end user support in a corporate environment
Strong working knowledge of Microsoft 365
Experience with desktop support (Windows), printers, and basic networking concepts
Comfortable supporting users both in person and remotely
Solid troubleshooting skills and ability to work through issues independently
Strong communication skills and a service-oriented mindset

Nice to Have

Experience with a ticketing system
Basic understanding of Active Directory or user account management

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