This position is no longer accepting applications
Closed on July 7, 2026.
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Help Desk/Desktop Support Analyst
Active Directory
Hardware Support
Help Desk
Incident Management
Information Technology (IT)
Microsoft 365
Microsoft Teams
Office 365
Office Tools
Onsite
Remote Support
Technical Support
Windows
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Job Description
Robert Half is seeking a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to end users across corporate offices and remote locations, focusing on Windows desktops, Microsoft 365, and printers and peripherals within a ticket-driven workflow.
Location and Compensation
Location: Medicine Park, OK (hybrid)
Compensation: USD 23 - 27 per hour
Responsibilities
- Deliver on site and remote support for staff across the organization
- Diagnose and fix hardware and software issues on Windows desktops and laptops
- Administer Microsoft 365 services, including Outlook and Teams, with basic administrative tasks
- Perform password resets and assist with account access problems
- Troubleshoot email and handle general user support requests
- Install, configure, and maintain printers and other peripheral devices
- Onboard new users by provisioning equipment, accounts, and system access
- Track and resolve tickets in a timely, customer-focused manner
- Escalate complex issues when necessary
Requirements
- Experience delivering end user support in a corporate environment
- Strong working knowledge of Microsoft 365
- Background in desktop support (Windows), printers, and basic networking concepts
- Comfortable supporting users both in person and remotely
- Solid troubleshooting skills with the ability to work through issues independently
- Strong communication skills and a service-oriented mindset
Technologies
- Microsoft 365
- Outlook
- Teams
- Windows
- Active Directory
Benefits
- Medical, vision, dental, and life and disability insurance
- 401(k) plan
- Free online training
What They’re Looking For
- Experience delivering end user support in a corporate environment
- Strong working knowledge of Microsoft 365
- Experience with desktop support (Windows), printers, and basic networking concepts
- Comfortable supporting users both in person and remotely
- Solid troubleshooting skills and ability to work through issues independently
- Strong communication skills and a service-oriented mindset
Nice to Have
- Experience with a ticketing system
- Basic understanding of Active Directory or user account management
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