Help Desk/Desktop Support Analyst

Robert Half is seeking a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to end users across corporate offices and remote locations, focusing on Windows desktops, Microsoft 365, and printers and peripherals within a ticket-driven workflow.

Location and Compensation

Location: Medicine Park, OK (hybrid)

Compensation: USD 23 - 27 per hour

Responsibilities

• Deliver on site and remote support for staff across the organization
• Diagnose and fix hardware and software issues on Windows desktops and laptops
• Administer Microsoft 365 services, including Outlook and Teams, with basic administrative tasks
• Perform password resets and assist with account access problems
• Troubleshoot email and handle general user support requests
• Install, configure, and maintain printers and other peripheral devices
• Onboard new users by provisioning equipment, accounts, and system access
• Track and resolve tickets in a timely, customer-focused manner
• Escalate complex issues when necessary

Requirements

• Experience delivering end user support in a corporate environment
• Strong working knowledge of Microsoft 365
• Background in desktop support (Windows), printers, and basic networking concepts
• Comfortable supporting users both in person and remotely
• Solid troubleshooting skills with the ability to work through issues independently
• Strong communication skills and a service-oriented mindset

Technologies

• Microsoft 365
• Outlook
• Teams
• Windows
• Active Directory

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training

What They’re Looking For

• Experience delivering end user support in a corporate environment
• Strong working knowledge of Microsoft 365
• Experience with desktop support (Windows), printers, and basic networking concepts
• Comfortable supporting users both in person and remotely
• Solid troubleshooting skills and ability to work through issues independently
• Strong communication skills and a service-oriented mindset

Nice to Have

• Experience with a ticketing system
• Basic understanding of Active Directory or user account management