Support Jobs in Mendota Heights, MN

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Service Desk Analyst

Buchanan Technologies Mendota Heights, MN

Mendota Heights, MN

Today

$25 - $26/hr Contract Customer Support End User Support Help Desk Support

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Job Description

The Service Desk Analyst will deliver Tier 1 technical support and coordinate information systems service requests for a three-month, on-site assignment in Mendota Heights, Minnesota. This role supports day-to-day employee technology needs and includes assistance with Dayforce tasks as assigned.

Key Responsibilities

Provide Tier 1 technical support to employees.
Fulfill, prioritize, and manage assigned information systems service requests.
Assist users with technical questions and administrative activities.
Identify end-user needs and collaborate with system owners to provide appropriate support.
Create and maintain service desk documentation and end-user training materials.
Identify opportunities to improve service desk processes, standards, and systems.
Collect and use end-user feedback to improve service quality.
When assigned, support Dayforce by addressing user questions, access issues, incident documentation, and escalation to the appropriate application or implementation team.
Support the Lead Service Desk Analyst, Information Systems Service Manager, the information systems team, and other management team members as requested.

Required Qualifications

Two-year degree in a computer-related field or two years of work experience.
Excellent customer service skills.
Ability to communicate technical concepts clearly to non-technical users.
Strong analytical and troubleshooting skills.
Strong interpersonal and communication skills.
Effective time management, organization, and prioritization skills.
Ability to manage competing responsibilities and multiple tasks or projects while meeting deadlines.
Ability to work independently and take initiative to solve problems.
Strong attention to detail.
Adaptability and ability to learn new technologies quickly.
Ability to work on-site in Mendota Heights for the three-month assignment.
Availability to work flexible hours when necessary.

Preferred Qualifications

Experience providing end-user support for Dayforce, formerly Ceridian Dayforce.
Experience troubleshooting Dayforce access issues, answering user questions, documenting incidents, and escalating application issues.
Experience supporting a Dayforce implementation or rollout, including user training, support documentation, or go-live support.
Microsoft Certified Desktop Support Technician (MCDST).
Microsoft Certified IT Professional (MCITP).
A combination of a two-year degree in a computer-related field and two years of work experience.

Technology Exposure

Dayforce
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Certified IT Professional (MCITP)

Contract Details

Location: Mendota Heights, Minnesota (on-site), Mendota Heights, MN 55120
Duration: Three-month contract
Work type: Full-time, Monday–Friday
Schedule: Occasional after-hours and weekend availability as needed
Expected hours: 40.0 per week
Work location: In person

Pay

Hourly rate: USD $25.00–$26.00 per hour

Benefits

401(k) matching
Dental insurance
Health insurance
Vision insurance

Experience Requirements

Service Desk: 3 years (required)
Dayforce support: 1 year (required)

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