Service Desk Analyst

The Service Desk Analyst will deliver Tier 1 technical support and coordinate information systems service requests for a three-month, on-site assignment in Mendota Heights, Minnesota. This role supports day-to-day employee technology needs and includes assistance with Dayforce tasks as assigned.

Key Responsibilities

• Provide Tier 1 technical support to employees.
• Fulfill, prioritize, and manage assigned information systems service requests.
• Assist users with technical questions and administrative activities.
• Identify end-user needs and collaborate with system owners to provide appropriate support.
• Create and maintain service desk documentation and end-user training materials.
• Identify opportunities to improve service desk processes, standards, and systems.
• Collect and use end-user feedback to improve service quality.
• When assigned, support Dayforce by addressing user questions, access issues, incident documentation, and escalation to the appropriate application or implementation team.
• Support the Lead Service Desk Analyst, Information Systems Service Manager, the information systems team, and other management team members as requested.

Required Qualifications

• Two-year degree in a computer-related field or two years of work experience.
• Excellent customer service skills.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong analytical and troubleshooting skills.
• Strong interpersonal and communication skills.
• Effective time management, organization, and prioritization skills.
• Ability to manage competing responsibilities and multiple tasks or projects while meeting deadlines.
• Ability to work independently and take initiative to solve problems.
• Strong attention to detail.
• Adaptability and ability to learn new technologies quickly.
• Ability to work on-site in Mendota Heights for the three-month assignment.
• Availability to work flexible hours when necessary.

Preferred Qualifications

• Experience providing end-user support for Dayforce, formerly Ceridian Dayforce.
• Experience troubleshooting Dayforce access issues, answering user questions, documenting incidents, and escalating application issues.
• Experience supporting a Dayforce implementation or rollout, including user training, support documentation, or go-live support.
• Microsoft Certified Desktop Support Technician (MCDST).
• Microsoft Certified IT Professional (MCITP).
• A combination of a two-year degree in a computer-related field and two years of work experience.

Technology Exposure

• Dayforce
• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Certified IT Professional (MCITP)

Contract Details

• Location: Mendota Heights, Minnesota (on-site), Mendota Heights, MN 55120
• Duration: Three-month contract
• Work type: Full-time, Monday–Friday
• Schedule: Occasional after-hours and weekend availability as needed
• Expected hours: 40.0 per week
• Work location: In person

Pay

• Hourly rate: USD $25.00–$26.00 per hour

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience Requirements

• Service Desk: 3 years (required)
• Dayforce support: 1 year (required)