Support Jobs in Mercersburg, PA

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Analyst: IT Support

Whitetail Resort Mercersburg, PA

Mercersburg, PA

Today

$62k - $62k/yr Full time End User Support Field Technical Support Hardware Support

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Job Description

On-site IT support work focused on end-user technology and physical network/site readiness across resort locations.

Responsibilities

Provide onsite support for IT-approved endpoints and resort/business technology, including workstations, point-of-sale systems, printers, scanners, handheld devices, telephones, and related peripherals.
Log and manage work using the approved IT service management and work ticket system, documenting demand, ownership, progress, troubleshooting, and resolution in line with service expectations and KPIs.
Coordinate technology moves for equipment relocations, seasonal deployments, outlet/site openings, and special-event technology to support operational readiness.
Resolve issues within the Field IT scope; escalate application, security, network, and other specialized issues to the appropriate enterprise team.
Use foundational networking knowledge when supporting connected devices, including Ethernet, Wi-Fi, IP addressing, DHCP/DNS concepts, and VLAN awareness.
Perform hands-on physical support: basic cable, jack, patch-panel, and switch-port identification; complete rack-and-patch activities and required physical connectivity checks.
Install, replace, or connect approved network hardware as directed; collect onsite diagnostic information requested by Enterprise Network.
Validate device and site functionality after approved remote network changes or physical equipment replacement.
Support cable locating and physical pathway/cabling identification, telecom-room inspections, patching, physical checks, and OSP work where OSP support is a Field IT responsibility and work is performed under established procedures and direction.
Own assigned incidents and requests through resolution or escalation; support major-incident efforts by providing timely onsite facts, physical checks, and recovery actions within Field scope.
Participate in deployments and projects by completing assigned tasks, performing equipment moves, readiness checks, and post-install validation.
Configure, track, maintain, and properly retire IT-approved technology while maintaining accurate equipment inventories.
Create and update assigned support documentation, site records, and SOPs, including accurate documentation of physical infrastructure findings.
Coordinate site access and interact professionally with approved vendors or contractors when assigned.
Communicate with business partners, facilities, IT teams, and other stakeholders about local technology work, impacts, dependencies, and status at an appropriate role level.
Share knowledge with peers; participate in required training and build proficiency through coaching and job shadowing.
Prioritize personal, coworker, contractor, and guest safety; follow company procedures, PPE requirements, and established work practices.
Recognize skill and safety boundaries, stop unsafe work, and escalate tasks outside training or authorization.
Follow information security and compliance requirements; promptly escalate identified or suspected issues to InfoSec/GRC.
Perform assigned onsite security and vulnerability remediation tasks under guidance from InfoSec/GRC, including patching, configuration changes, validation, and other technical activities.

Requirements

Positive, service-oriented, and solution-focused approach with a desire to learn new technologies.
Familiarity with technology support in an enterprise environment and the ability to follow documented procedures.
Ability to prioritize assigned work, document accurately, and communicate with technical and non-technical partners.
Strong verbal and written communication skills.
Foundational understanding of networking and structured cabling concepts, or demonstrated ability to develop these skills.
Ability to sit and stand for extended periods and perform hands-on work in technology spaces.
Ability to lift and move up to 50 pounds (with assistance if needed).
Ability to work a schedule that may include weekends, holidays, after-hours support, and on-call coverage based on business need.
Valid U.S. driver’s license.
For mountain/resort locations: ability to work outdoors in winter conditions and at altitude; ability to ski or snowboard at an intermediate level or willingness to learn.

Technologies

Ethernet
Wi-Fi
IP addressing
DHCP
DNS
VLAN
CompTIA A+
CompTIA Network+
InfoSec/GRC

Benefits

Ski/Mountain Perks! Free passes for employees; employee discounted lift tickets for friends and family; free ski lessons.
More employee discounts on lodging, food, gear, and mountain shuttles.
401(k) Retirement Plan.
Employee Assistance Program.
Excellent training and professional development.
Health Insurance: Medical, Dental, and Vision plans (for eligible seasonal employees after working 500 hours).
Free ski passes for dependents.
Critical Illness and Accident plans.

Job Specifications

Starting Wage: $61,534.00
Employment Type: Year Round
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: No

Preferred / Development

CompTIA A+ or equivalent knowledge preferred; CompTIA A+ must be obtained within one year of hire.
Foundational understanding of networking and structured cabling concepts, or demonstrated ability to develop these skills.
Progress toward CompTIA Network+ or equivalent is a plus.
Other duties and projects as assigned.

Job Benefits (Full Time)

Health Insurance: Medical, Dental, and Vision plans (for eligible seasonal employees after working 500 hours).
Free ski passes for dependents.
Critical Illness and Accident plans.

Location: Mercersburg, PA (onsite)

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