Field Technical Support

Field Technical Support Jobs

33 jobs found

1d ago

Field Technical Support

HP Massachusetts

Massachusetts

1d ago

$25 - $38/hr Full time Customer Service Customer Support Field Technical Support

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Job Description

Support customers onsite in Massachusetts by delivering installation guidance, technical troubleshooting, and software services across pre-sales, post-sales, and service delivery.

Responsibilities

Improve customer experience with clear installation activity overviews, site-specific details, and relevant contact information.
Handle customer relationship challenges promptly using established protocols, including guidance and issue escalation as required.
Provide software services across pre-sales, post-sales, and service delivery support to meet different customer needs.
Support large enterprise, complex, or corporate accounts by delivering tailored solutions aligned to account requirements.
Use proactive monitoring techniques and tools to spot potential issues early and reduce customer-impacting problems.
Deliver onsite break-fix support for customer sites and provide technical assistance to third-party and authorized service providers.
Lead onsite escalation support for complex issues when additional support is needed.
Apply extensive knowledge to resolve complex problems and recommend improvements using creative and effective methods.
Coordinate departmental work, mentor team members, and act as an escalation point for related area issues.
Identify improvement opportunities and recommend actions, while ensuring effective business controls through review, analysis, and verification.
Coordinate functional work inside the department, assist other departments, monitor process execution, and maintain positive relationships with associates and management.

Requirements

Education: High School Diploma / General Education Diploma (GED) / Higher Secondary education (or commensurate work experience demonstrating competence).
Experience: Typically 6-8 years of related experience.
Preferred experience areas: HP products in customer base, account management, computer customer support, onsite customer support, mission critical systems experience, or a related field.

Knowledge & Skills

Automation
Chemistry
Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment

Cross-Org Skills

Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope

Influences department outcomes and leads/provides expertise to functional project teams.
May participate in cross-functional initiatives.

Complexity

Handle complex assignments requiring initiative and technical or specialized knowledge to resolve issues and/or develop recommended solutions.

Schedule & Shift

Schedule: Full time
Shift premium: No shift premium (United States of America)

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)

Location: Massachusetts (onsite)

Compensation: USD 25 - 38 per hourly

Relocation: No

Preferred certifications: NA

Note: This description covers the general nature and level of work. Duties, skills, responsibilities, knowledge, and related functions may change or be assigned by management as needed.

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3d ago

Systems Engineering Field Tech Support Sr - E3

Lockheed Martin Groton, CT

Groton, CT

3d ago

$73k - $135k/yr Full time Senior Engineering Support Field Service Engineering

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Job Description

Onsite in Groton, CT, this Systems Engineering Field Tech Support role supports critical shipyard work tied to Strategic Weapons System knowledge. You will provide hands-on technical support, temporary on-site assistance as needed, and engineering collaboration across development, proofing, integration, and test documentation for COLUMBIA/Dreadnought construction. The position includes a competitive salary range of $72,500 to $134,600 and a benefits package designed to support your health, time off, and long-term security.

What you’ll do

Provide technical support, including temporary on-site assistance to the applicable US/UK contracted activity, for installation, modernization, maintenance, alteration, and testing of SP27 Missile Subsystem surface support equipment, Active Inert Missile (AIM) missiles, and Ballast Systems, with in-depth Strategic Weapons System knowledge covering Fire Control, Launcher, and Missile Support Systems.
Support development, proofing, integration, and completion of Shipyard Test Procedures used during COLUMBIA/Dreadnought construction.
Assist with Shipyard Installation Test Program (SITP) meetings as required to help ensure proper documentation for function, operation, and maintenance of Missile Subsystem Support Equipment.
Determine shipyard schedule requirements to coordinate logistic milestones and enable timely delivery of required hardware and software for planned Strategic System Program activities.
Coordinate responses to inquiries, including Trouble Casualty Reports and the Trouble Failure Report program, and provide coordinated disposition as needed.
Perform investigations supporting Trouble Failure Report analysis, participate in corrective action and problem resolution by making recommendations to engineering organizations, and assess the impact on fleet documentation and fleet logistics support.
Provide US/UK SITP on-site engineering and technical services as required.

What you bring

Familiarity with Mechanical Support Equipment installation and removal
Familiarity with systems level testing
Mechanical skills and electronic background
Shipyard testing experience
USN-SSBN (Ship Submersible Ballistic Nuclear) or SWS (Strategic Weapon System) experience
Ability to climb up and down ladders
Active DoD Clearance and ability to obtain and maintain a Top Secret Clearance; US Citizenship required

Location, schedule, and travel

Groton, CT (onsite)
Light to moderate domestic and international travel may be required as schedules dictate.
Flexible work arrangements and schedules (for example, 4x10) may be available.

Benefits

Medical, Dental, and Vision
401(k) match
Paid time off and holidays
Parental Leave
EAP
Flexible Spending Accounts
Education Assistance
Life Insurance
Short-Term Disability and Long-Term Disability

Additional pay and PTO notes (Washington state applicants)

Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments are not guaranteed and vary by year based on performance metrics.
For Washington state applicants only, Non-represented full-time employees: accrue at least 10 hours per month of PTO and receive at least 90 hours for holidays.
For Washington state applicants only, Represented full-time employees: accrue 6.67 hours of Vacation per month, accrue up to 52 hours of sick leave annually, and receive at least 96 hours for holidays.
PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.

Pay information: Full-Time Salary Range: $72,500 - $134,600 per year.

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9d ago

Manager, Technical Support

Epson America, Inc Plainfield, IN

Plainfield, IN

9d ago

$100k - $132k/yr Full time Manager Customer Service Customer Support

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Job Description

Join Epson America, Inc in a hybrid role based in Plainfield, IN. This position leads customer service and technical support for Epson robotics products, with the goal of improving the customer experience, reducing downtime, and strengthening service programs across the product lifecycle. You will also shape how the team responds to customers and escalations, while partnering cross-functionally to continuously advance products and support offerings.

What you’ll do

Lead customer service and technical support activities for Epson robotics products, including technical support, repair, maintenance, and on-site service, focused on exceptional customer experience and minimized downtime.
Oversee the development and implementation of service, parts, and warranty programs for end users and system integrators across the lifecycle.
Manage gathering and analysis of post-launch technical product data to support product improvements and help minimize overall customer service costs.
Provide feedback to SEC on product usability, reliability, and serviceability to drive continuous improvement for current and future products.
Manage timely customer call response and support phone and on-site escalations, including diagnosis, repair, and technical advice.
Oversee development and execution of fee-based end user programs that extend warranties and add options to existing warranty programs.
Review competitive service programs and pricing, and help identify new product and market opportunities.
Build awareness of service program offerings through business channels, and collaborate with Sales, Marketing, and Operations to develop and launch competitive service programs.
Oversee warranty administration, including EAI QC processes: building and executing QC testing for new products and coordinating scheduling with Sales Operations.
Lead people management including hiring, motivating, evaluating, and developing team/department personnel, with coaching and mentoring and recommendations that may require escalation.
Maintain and leverage relationships with peers, Senior Managers, and vendors to achieve best pricing and product/service outcomes, while operating within budget constraints and supporting annual budget forecasting and plan updates.
Maintain written departmental standards and procedures; contribute to tactical and annual operating plan goals and objectives.
Coordinate team schedules to meet SLAs while maintaining a balance of phone, email, and in-person resources.
Forecast parts needed to maintain service levels and implement actions to prevent parts from reaching end-of-shelf life.

Requirements

8–12 years of experience leading a service or technical support organization
Strong leadership experience coaching, developing, and motivating technical teams
Experience managing technical support, field service, repair, or maintenance operations for complex products
Strong customer focus, including resolving escalated technical and service issues
Strong cross-functional collaboration and relationship-building skills
Completion of an undergraduate program or equivalent experience (B.A. or B.S.)

Compensation

USD 100,233 - 131,556 per year.

Benefits

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more

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10d ago

Technical Support Specialist

MARLEN INTERNATIONAL INC Riverside, MO

Riverside, MO

10d ago

$39 - $49/hr Full time Automation Control Systems Customer Support

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Job Description

The Technical Support Specialist at MARLEN INTERNATIONAL INC delivers responsive technical assistance to customers across the product portfolio. The role focuses on diagnosing equipment problems, determining root causes, and coordinating corrective actions to reach accurate and timely resolutions.

Responsibilities

Provide timely, effective support for technical questions and equipment issues.
Troubleshoot mechanical, electrical, controls, and equipment performance concerns to identify root causes and recommend corrective actions.
Coordinate resolution of customer issues by engaging internal technical teams such as Engineering, Field Service, Parts, and other resources as needed.
Support the Marlen Parts team by identifying replacement parts and suggesting appropriate alternative or substitute parts to meet customer needs.
Create, manage, document, and close technical support cases in the case management or ticketing system.
Coordinate field changes and corrective actions, including defining scope of work and driving activities through completion.
Maintain timely and accurate documentation covering customer issues, troubleshooting activities, recommendations, and resolutions.
Provide equipment reliability and field performance feedback to Engineering and collaborate on product and equipment improvements.
Partner with Engineering to develop field solutions for obsolete, discontinued, or difficult-to-source components.
Manage customer requests for equipment modifications, upgrades, and rebuilds, ensuring scope of work and technical requirements are clearly defined and correctly quoted.
Participate in technical training, technician meetings, and product development activities as required.
Follow all company, customer, and applicable industry safety requirements and safe work practices.
Perform other assigned duties.

Requirements

Relevant education, technical training, or equivalent work experience demonstrating the knowledge and skills required for the position.
Prior experience supporting, troubleshooting, or servicing industrial or manufacturing equipment preferred.
Strong understanding of manufacturing, mechanical, electrical, and engineering processes.
Ability to read and interpret mechanical and electrical drawings, schematics, and equipment documentation.
Experience with automation machinery and food processing equipment preferred.
Working knowledge of PLC-based control systems and industrial automation.
Strong troubleshooting and diagnostic skills with the ability to systematically identify root causes.
Experience using AI tools, including Microsoft Copilot, in a technical or professional environment.
Software development or programming experience is a plus.
Technical writing and documentation experience.
Ability to provide after-hours and weekend technical support to customers as needed.
Ability to travel up to 25%.

Required Technologies

Microsoft Copilot
PLC-based control systems

Benefits

Competitive compensation.
Comprehensive benefits supporting employees’ health, well-being, and financial security.
Paid holidays and paid time off.
Education, training, and development opportunities, including educational assistance.
Opportunities to support communities through Doing Good volunteer initiatives.

Position-Specific Competencies

Customer Focus: Provides responsive, professional support.
Sense of Urgency: Responds quickly and follows issues through resolution.
Problem Solving: Identifies root causes and develops effective solutions.
Technical Aptitude: Applies technical knowledge to troubleshoot equipment issues.
Attention to Detail: Maintains accurate and complete information.
Teamwork: Collaborates effectively with customers and internal teams.
Self-Management: Organizes priorities and manages multiple issues effectively.
Communication: Clearly communicates technical information verbally and in writing.

Physical Demands

Frequently required to sit for extended periods and use hands and fingers to operate computer equipment, handle paperwork, use a telephone, and work with product-related components.
Occasionally required to stand, walk, and reach.
Vision abilities required include close vision and color vision.
Occasionally required to lift and/or move up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

Work is performed in office, manufacturing, customer, and field environments.
Noise levels are generally moderate but may be high in production areas.
Employee may work near moving mechanical parts, industrial vehicles, and operating equipment.
Required personal protective equipment must be worn in designated areas.
Travel by airplane and automobile is required on an occasional basis.

Role Details

Location: Riverside, MO (onsite)
Salary: USD 39 - 49 per hourly
Minimum Experience: 4 years

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10d ago

Technical Support Specialist / X-Ray Installation Engineer

DEL MEDICAL INC Bloomingdale, IL

Bloomingdale, IL

10d ago

$50k - $60k/yr Full time Electrical Engineering Customer Support Equipment Support

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Job Description

DEL MEDICAL INC is seeking a Technical Support Specialist / X-Ray Installation Engineer to help build expertise in digital radiography and X-ray systems. In this hybrid role based in Bloomingdale, IL, you will start with technical support and troubleshooting, then progress into hands-on installation, configuration, and commissioning work across healthcare facilities in North America.

This position is designed as a career development opportunity for early-career talent and military-trained technical professionals, combining customer-facing support with practical engineering work.

What you will do

Learn and troubleshoot Del Medical X-ray and digital imaging systems.
Support customers, distributors, dealers, and Field Service Engineers with technical questions and issue resolution.
Diagnose issues across electrical, mechanical, software, and system-related components.
Read and interpret electrical schematics, wiring diagrams, and technical documentation.
Document troubleshooting activities and recommend corrective actions based on findings.
Collaborate with Engineering and Manufacturing teams to support product improvements.
Progress into installing, configuring, and commissioning X-ray systems at healthcare facilities.
Handle mechanical assembly, electrical connections, system testing, and calibration.
Train customers on equipment operation and basic maintenance.
Travel throughout North America alongside experienced engineers.

What you bring

Bachelor’s degree in a related technical field, including Electrical Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Mechatronics, Robotics, Physics, Biomechanical Engineering, or a comparable program.
Associate degree candidates and individuals with relevant technical experience will also be considered.
Electronics troubleshooting experience.
Mechanical assembly skills.
Working knowledge of electrical systems.
Technical support experience and familiarity with manufacturing equipment and field service.
Exposure to robotics or automation.
Ability to read electrical schematics and wiring diagrams.
Familiarity with digital/analog electronics and electrical testing equipment.
Basic computer and networking knowledge.
Strong mechanical aptitude, problem-solving skills, and curiosity to learn.
Hands-on, technically motivated mindset with a customer-focused, professional approach.
Comfort working independently and as part of a team.
Interest in building a long-term engineering career.

Work location

Hybrid remote in Bloomingdale, IL 60108

Compensation

USD 50,000 - 60,000 per year

Benefits

Medical, Dental, and Vision Insurance
401(k)
LTD, STD, Life and AD&D Insurance
Paid time off and holidays
Hands-on technical training
Mentorship from experienced engineers
Career advancement opportunities
Collaborative team environment
Competitive salary

Career growth

Technical Support Specialist II
X-Ray Installation Engineer
Field Service Engineer
Senior Field Service Engineer
Technical Trainer
Technical Service Manager

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12d ago

Analyst: IT Support

Whitetail Resort Mercersburg, PA

Mercersburg, PA

12d ago

$62k - $62k/yr Full time End User Support Field Technical Support Hardware Support

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Job Description

On-site IT support work focused on end-user technology and physical network/site readiness across resort locations.

Responsibilities

Provide onsite support for IT-approved endpoints and resort/business technology, including workstations, point-of-sale systems, printers, scanners, handheld devices, telephones, and related peripherals.
Log and manage work using the approved IT service management and work ticket system, documenting demand, ownership, progress, troubleshooting, and resolution in line with service expectations and KPIs.
Coordinate technology moves for equipment relocations, seasonal deployments, outlet/site openings, and special-event technology to support operational readiness.
Resolve issues within the Field IT scope; escalate application, security, network, and other specialized issues to the appropriate enterprise team.
Use foundational networking knowledge when supporting connected devices, including Ethernet, Wi-Fi, IP addressing, DHCP/DNS concepts, and VLAN awareness.
Perform hands-on physical support: basic cable, jack, patch-panel, and switch-port identification; complete rack-and-patch activities and required physical connectivity checks.
Install, replace, or connect approved network hardware as directed; collect onsite diagnostic information requested by Enterprise Network.
Validate device and site functionality after approved remote network changes or physical equipment replacement.
Support cable locating and physical pathway/cabling identification, telecom-room inspections, patching, physical checks, and OSP work where OSP support is a Field IT responsibility and work is performed under established procedures and direction.
Own assigned incidents and requests through resolution or escalation; support major-incident efforts by providing timely onsite facts, physical checks, and recovery actions within Field scope.
Participate in deployments and projects by completing assigned tasks, performing equipment moves, readiness checks, and post-install validation.
Configure, track, maintain, and properly retire IT-approved technology while maintaining accurate equipment inventories.
Create and update assigned support documentation, site records, and SOPs, including accurate documentation of physical infrastructure findings.
Coordinate site access and interact professionally with approved vendors or contractors when assigned.
Communicate with business partners, facilities, IT teams, and other stakeholders about local technology work, impacts, dependencies, and status at an appropriate role level.
Share knowledge with peers; participate in required training and build proficiency through coaching and job shadowing.
Prioritize personal, coworker, contractor, and guest safety; follow company procedures, PPE requirements, and established work practices.
Recognize skill and safety boundaries, stop unsafe work, and escalate tasks outside training or authorization.
Follow information security and compliance requirements; promptly escalate identified or suspected issues to InfoSec/GRC.
Perform assigned onsite security and vulnerability remediation tasks under guidance from InfoSec/GRC, including patching, configuration changes, validation, and other technical activities.

Requirements

Positive, service-oriented, and solution-focused approach with a desire to learn new technologies.
Familiarity with technology support in an enterprise environment and the ability to follow documented procedures.
Ability to prioritize assigned work, document accurately, and communicate with technical and non-technical partners.
Strong verbal and written communication skills.
Foundational understanding of networking and structured cabling concepts, or demonstrated ability to develop these skills.
Ability to sit and stand for extended periods and perform hands-on work in technology spaces.
Ability to lift and move up to 50 pounds (with assistance if needed).
Ability to work a schedule that may include weekends, holidays, after-hours support, and on-call coverage based on business need.
Valid U.S. driver’s license.
For mountain/resort locations: ability to work outdoors in winter conditions and at altitude; ability to ski or snowboard at an intermediate level or willingness to learn.

Technologies

Ethernet
Wi-Fi
IP addressing
DHCP
DNS
VLAN
CompTIA A+
CompTIA Network+
InfoSec/GRC

Benefits

Ski/Mountain Perks! Free passes for employees; employee discounted lift tickets for friends and family; free ski lessons.
More employee discounts on lodging, food, gear, and mountain shuttles.
401(k) Retirement Plan.
Employee Assistance Program.
Excellent training and professional development.
Health Insurance: Medical, Dental, and Vision plans (for eligible seasonal employees after working 500 hours).
Free ski passes for dependents.
Critical Illness and Accident plans.

Job Specifications

Starting Wage: $61,534.00
Employment Type: Year Round
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: No

Preferred / Development

CompTIA A+ or equivalent knowledge preferred; CompTIA A+ must be obtained within one year of hire.
Foundational understanding of networking and structured cabling concepts, or demonstrated ability to develop these skills.
Progress toward CompTIA Network+ or equivalent is a plus.
Other duties and projects as assigned.

Job Benefits (Full Time)

Health Insurance: Medical, Dental, and Vision plans (for eligible seasonal employees after working 500 hours).
Free ski passes for dependents.
Critical Illness and Accident plans.

Location: Mercersburg, PA (onsite)

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12d ago

Technical Support Specialist II

Thermo Fisher Scientific Hillsboro, OR

Hillsboro, OR

12d ago

Full time Field Technical Support Hardware Support Specialist

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Job Description

This role focuses on hands-on technical support to keep sophisticated equipment installed, running reliably, and repaired when issues arise.

Responsibilities

Collaborate closely with the field service team to diagnose and repair assigned product lines quickly.
Partner with Marketing, NPD, Applications, and OE to support technology roadmaps with service-related requirements and maintain support across the system lifecycle.
Drive improvements in MTTR (mean time to repair) and MTBF (mean time between failure) by reviewing equipment downtime and failure trends.
Diagnose and define work instructions for field service engineers covering:
- Service tools, repair, and installation
- Spares parts, including consumables
- Diagnostic and test procedures required to support systems
Contribute primary input and develop sophisticated troubleshooting documentation.
Validate sophisticated troubleshooting documentation and software.
Provide feedback to product quality teams and analyze/initiate improvement projects on systems and subsystems as needed.

Requirements

Education/Experience: High school diploma with 2+ years of relevant experience or equivalent military training; or Bachelor’s degree in Applied Physics, Electronics, or Electro-Mechanics with 0+ years of experience in a relevant field.
Comfortable working with analytical equipment.
Broad technical knowledge with practical, multidisciplinary troubleshooting skills.
Experience with analytical equipment such as:
- Electron Microscopes
- Wafer Steppers
- Medical equipment (for example, MRI-scan)
- Pharmaceutical equipment
- Related semiconductor equipment
Preferably experience with LDB.
Technical writing: Strong skills.
Experience working with demanding customers; understands customer relations.
Self-starter with high productivity when not supervised.
Project leader skills.
Travel: 20% to 40% of working time.
Language: Business proficiency in English (verbal and written). Other language skills are an asset.