Field Technical Support

Field Technical Support Jobs

3 jobs found

Today

Field Technical Support Specialist

C.C. JENSEN, Inc. Houston, TX

Houston, TX

Today

$70k - $90k/yr Full time Electrical Engineering Customer Support Field Service Engineer

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Job Description

C.C. JENSEN, Inc. is looking for a Field Technical Support Specialist based in Houston, TX to provide on-site service and technical support for oil filtration systems. In this role, you’ll diagnose mechanical and electrical issues, support customers during installation and commissioning, and also provide remote technical and sales assistance when you are not traveling.

You will work closely with customers, the Sales team, and technical colleagues in Denmark to help resolve problems and support successful system operation. The position also includes customer training participation and project involvement as part of the broader team goals.

What you’ll do

Provide service and technical support for oil filtration systems, coordinating with customers, Sales, and the Denmark technical team to resolve mechanical and electrical issues.
Travel to customer sites to service existing systems and commission new systems.
During site visits, review customer facilities for additional product opportunities, gather necessary data, and report findings to the appropriate salesperson.
When not traveling, work remotely to deliver customer technical and sales support.
Contact customers regarding new systems and support successful startup and operation.
Participate in customer training and help manage projects.
Collaborate with the sales team to help capture new business.
Develop a strong understanding of the CJC® product and service portfolio to explain benefits, answer questions, and support customer decisions.
Assist with other company needs as required.
Contribute to company goals and support the mission; this job description is not exhaustive and may be updated.

What you’ll bring

Mechanical device knowledge, including experience with motors, gearboxes, hydraulic systems, turbines, and similar equipment.
Experience troubleshooting and repairing electrical control systems, including (re)programming PLC controls and handling network configuration.
Competency using Digital Multimeters, Tachometers, and Oscilloscopes.
A quick learner who actively uses training and development resources.
Strong oral and written communication skills and the ability to build rapport with customers during face-to-face interactions.
Strong organizational and multi-tasking abilities, including working under pressure, meeting tight deadlines, and adapting to changing priorities.
Comfort working in a dynamic international environment with internal teams, OEMs, end users, and international clients.
Bachelor’s or associate degree in a technical field, or 3+ years experience in a technical support role (preferred).
Ability to lift up to 75 lbs.
Willingness to travel up to 75% domestically and internationally (preferred).
After-hours work may be required to complete service calls or projects and respond to customer requests.
Valid driver’s license with a good standing driving record.
Strong computer skills and pride in your work.

Technologies you’ll use

PLC controls
Digital Multimeters
Tachometers
Oscilloscopes
Network configuration

Compensation and location

Salary: USD 70,000 - 90,000 per year
Work location: In person
Location: Houston, TX 77079 (Preferred)
Primary location noted: Houston, TX (onsite)

Benefits

100% Company paid Health, Dental, and Vision plans
401(K) Retirement Plan with Company contribution up to 10% of your salary
Paid Holidays and Time Off supporting a healthy work-life balance
Company truck/van provided for local business travel
Company Cell phone
401(k) matching
Employee assistance program
Health savings account
Life insurance
Paid time off
Dental insurance
Health insurance
Vision insurance

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1d ago

Senior Technical Support Engineer

HITACHI HIGH-TECH AMERICA, INC. Hillsboro, OR

Hillsboro, OR

1d ago

Full time Senior Field Technical Support Hardware Support

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Job Description

Senior Technical Support Engineer role based in Hillsboro, OR (hybrid) providing technical support for Hitachi High-Tech America’s products.

Responsibilities

Handle escalations, fleet performance testing, and system installations.
Develop and deliver training materials and support information.
Generate documentation for upgrades, maintenance, installations, and troubleshooting.
Support field implementation and compliance through documentation creation and review.
Create and present system performance data, including availability, preventive maintenance “green-to-green” time, and mean time between failures.
Identify performance trends and propose, then execute, improvement ideas.
Maintain technical and product knowledge while building understanding of business variables, processes, and characteristics.
Partner with external clients and internal Hitachi High-Tech America groups including New Product Introduction, TSG, Service, Technology, Sales, Design, and QA.
Coordinate technical fieldwork as needed.
Present technical data in high-level customer meetings across domestic and international Hitachi divisions.
Produce reports such as TSG reports, escalation reports, and national service alert reports.
Prepare detailed documentation to support problem solving and engineer training.
Lead project responsibility using project management methodology.
Provide guidance and information to other Technical Support Engineers and Yield Control Technology Engineers.

Requirements

Bachelor’s degree (or foreign equivalent) in Electronic, Electrical, Mechanical Engineering, or a related field.
At least 2 years of experience in the job offered or a related occupation.
Experience with Hitachi High kV and HF5000 Transmission Electron Microscopes (TEMs).
Experience with Hitachi NX5000/NX9000 Focused Ion Beam (FIB) systems.
Experience with optical technology in electron microscopy.
Experience with automated mechanical transfer system technology.
Experience with Spherical Aberration Corrector.

Technologies

Hitachi High kV
HF5000 Transmission Electron Microscopes (TEMs)
Hitachi NX5000
Hitachi NX9000
Focused Ion Beam (FIB) systems
Spherical Aberration Corrector

Benefits

Salary, benefits, and discretionary bonus.

Travel and schedule

Approximately 50% of time dedicated to technical and maintenance support for Hitachi High-Tech America products installed at customer sites in Oregon.
Work from home permitted 20% of time.

Job location

3600 NE Huffman Street, Hillsboro, OR 97124
Hybrid work arrangement

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1d ago

Technical Support Representative

Skutt Ceramic Products Portland, OR

Portland, OR

1d ago

$25 - $30/hr Full time Customer Support Email Support Equipment Support

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Job Description

Skutt Ceramic Products is seeking a Technical Support Representative to troubleshoot ceramic and glass kiln systems and related equipment while helping customers and feeding insights back to the team.

Responsibilities

Provide timely, professional troubleshooting and technical support for Skutt equipment via phone, email, and video
Diagnose and address issues involving kilns, pottery wheels, controllers, electrical components, and related equipment
Walk customers through setup, operation, maintenance, and troubleshooting
Recommend appropriate products, accessories, replacement parts, and solutions based on customer needs
Identify root causes and explain technical solutions clearly to customers with different levels of experience
Share accurate information on features, specifications, operation, maintenance, warranties, returns, and replacement procedures
Maintain accurate records of customer interactions, troubleshooting steps, and resolutions
Escalate complex or unusual issues and collaborate with engineering, production, sales, and other departments as needed
Communicate customer feedback, recurring issues, and product concerns to internal teams
Help develop and update technical support resources, including FAQs, troubleshooting guides, and manuals
Identify opportunities to improve products, documentation, training, and the overall customer support experience
Stay current on Skutt products, technologies, troubleshooting procedures, and support policies
Act as a Skutt ambassador through professional communication, sound judgment, helpfulness, and a commitment to doing what is right for the customer

Requirements

Strong working knowledge of ceramic kilns, pottery wheels, and related Skutt equipment
Ability to troubleshoot electrical, mechanical, hardware, and software-related problems
Ability to read and interpret wiring diagrams, technical documentation, product manuals, and specifications
Strong understanding of electrical safety and safe operating and maintenance practices
Ability to methodically diagnose problems, identify root causes, and develop practical solutions
Familiarity with replacement parts, equipment maintenance, and repair procedures
Ability and willingness to learn new products, technologies, and troubleshooting methods
Understanding of warranty policies, product returns, and replacement procedures is preferred
Excellent verbal and written communication skills
Ability to explain technical concepts clearly and patiently to customers with varying technical experience
Strong listening and questioning skills to gather the information needed for accurate diagnosis
Ability to remain calm, professional, and empathetic when assisting frustrated or confused customers
Strong attention to detail and commitment to providing accurate information and clear instructions
Ability to manage multiple customer cases while maintaining quality, organization, and follow-through
Strong commitment to customer satisfaction and a positive customer experience
Ability to work effectively with engineering, production, sales, and other departments to resolve complex issues
Strong documentation and organizational skills
Ability to contribute to and improve technical documentation, FAQs, troubleshooting guides, and other support resources
Familiarity with CRM and ticketing systems, email, spreadsheets, databases, and other standard office tools
Ability to prioritize work effectively and adapt to changing customer and business needs

Technologies

CRM
ticketing systems
email
spreadsheets
databases

Preferred experience

Hands-on experience operating, maintaining, troubleshooting, or repairing ceramic kilns
Experience working in a ceramic or glass studio, school, university, community arts center, or similar environment
Experience with pottery wheels or other ceramic equipment
Electrical, mechanical, electronics, or technical repair experience
Experience providing technical support or customer service
Experience working with technical documentation, service manuals, or troubleshooting procedures

What will help you succeed

Curious: enjoys figuring out how things work and why they fail
Resourceful: can work through unfamiliar problems and find practical solutions
Patient: understands customers may be stressed, frustrated, or unfamiliar with the technology
Thorough: works toward correct diagnosis beyond the first possible answer
Clear: turns complicated technical issues into instructions people can understand
Team-oriented: knows when to solve and when to bring in others
Customer-focused: technical support includes helping people get back to creating
Safety-minded: emphasizes proper procedures for electrical and high-temperature equipment
A Skutt ambassador: represents the company through communication, professionalism, judgment, and willingness to help

Location: Portland, OR (onsite)

Compensation: USD 25 - 30 per hourly

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