Support Jobs in Merrifield, VA

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Service Desk Technician

Vidha It Solutions Llc Merrifield, VA

Merrifield, VA

Today

$25+/hr Contract Computer Skills End User Support Help Desk

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Job Description

Vidha It Solutions Llc is hiring a Service Desk Technician for a contract role in a 24/7 enterprise support environment. You will serve as a first point of contact for incidents, questions, and service catalog requests, helping teams resolve issues across multiple locations through phone, web queues, email, and other support channels.

This position is based in a hybrid setup and includes on-campus training at the corresponding campus location, along with defined shift schedules covering required coverage windows.

What you’ll do

Answer inbound calls daily to deliver technical support and troubleshooting
Provide support through web queues, outbound interactions, and email
Use available resources to resolve technical issues in a timely manner
Document, maintain, and report activities using PC applications such as word processing, spreadsheets, and databases
Escalate requests that fall outside your scope when necessary
Attend weekly staff and mentor meetings
Maintain awareness of adherence to help support business unit success
Follow ETS Navy Federal practices, policies, and procedures
Complete other related duties as assigned or appropriate

Required skills and experience

Knowledge and understanding of the information technology field
Basic troubleshooting skills to resolve technical problems
Exposure to enterprise systems and IT terminology
Experience with resolving routine or standard administrative, operational, or system problems
Ability to operate in a fast-paced environment that supports enterprise needs 24/7
Essential personnel status, with potential support for 24x7 operations including evenings, weekends, holidays, and business continuity events as needed
Comfort adapting quickly in a dynamic environment, handling multiple tasks, and working across various systems and applications to support customer satisfaction

Location, duration, and shifts

Location: Merrifield, VA / Winchester, VA / Pensacola, FL (HYBRID)
Duration: Contract
Shifts: Saturday - Wednesday 0500-1330 EST / Monday - Friday 1100-1930 EST

Interview and training details

Interviews: Conducted in person at the corresponding campus for the candidate
Training: Two weeks on campus at the corresponding campus location, 0800-1630 EST, Monday - Friday
Onsite requirement: May need to maintain an onsite requirement of 12 days a month
Engagement: NO C2C / ONLY W2

Compensation: USD 25 per hour.

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