Support Jobs in Middletown, CT

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2d ago

IT Help Desk (Level I)

Calance US Middletown, CT

Middletown, CT

2d ago

$27 - $30/hr Full time Active Directory End User Support Help Desk

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Job Description

Calance US is seeking a Level I IT Help Desk Analyst to join the onsite team in Middletown, CT. This full-time, 40-hour-per-week role offers a competitive pay range of 27.00 to 30.00 USD per hour and an ongoing contract. You will deliver Tier 1 IT support via telephone and remote assistance while handling DCF User Administration forms, providing a stable, on-site work experience for local candidates.

Responsibilities

Deliver responsive support to agency end users and escalate issues as needed.
Process agency user forms for moves, adds, and changes.
Follow established procedures to create and modify user accounts across various agency systems.
Provide telephone and remote-control support for level one computer issues and assist with processing and maintaining DCF User Administration forms.
Collaborate with other state agencies as required to complete processing tasks.
Receive forms from agency staff, verify completeness, update system administration records, and ensure proper retention of forms.
Review forms for completeness and help customers properly complete them.

Requirements

1+ years of experience providing IT Level I Help Desk support.
1+ years of experience with PC hardware and software installation.
1+ years of experience providing end-user support, both face-to-face and via telephone.
Excellent oral communication and customer service skills.
Valid CT driver's license and ability to travel to different locations when needed.
Physical capability to lift up to 25 lbs.
Ability to pass a drug screen and a criminal background check.
US Citizenship or permanent resident status (Green Card) required.

Highly Desirable Skills

Experience with computer system and user administration.
Technical familiarity with Microsoft Active Directory.
Experience installing, maintaining, and troubleshooting Windows 10, Windows 11, and Office 365.
Experience with device management, device imaging, and device troubleshooting.

Technologies

Microsoft Active Directory
Windows 10
Windows 11
Office 365

Job Details

Position: Help Desk Analyst (Level I)
Job Ref#: 44663 - 65903
Duration: 12+ Months, on-going contract
Location: Onsite, Middletown, CT 06457
Pay Rate: $27.00/hour (W2) or $30.00/hour ( Incorporated ); not accepting 1099 or C2C
Inclusion: 100% onsite role for local candidates only
Hours: Full-time, 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM

Recruiting Contacts

Kiana Arevalo — (949) 991-8285 — KArevalo@calance.com
Sumit Kumar — (469) 935-4505 — Sumit.Kumar@calance.com
Michell Casey — (800) 732-4680 x715 — MCasey@calance.com

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