IT Help Desk (Level I)

Calance US is seeking a Level I IT Help Desk Analyst to join the onsite team in Middletown, CT. This full-time, 40-hour-per-week role offers a competitive pay range of 27.00 to 30.00 USD per hour and an ongoing contract. You will deliver Tier 1 IT support via telephone and remote assistance while handling DCF User Administration forms, providing a stable, on-site work experience for local candidates.

Responsibilities

• Deliver responsive support to agency end users and escalate issues as needed.
• Process agency user forms for moves, adds, and changes.
• Follow established procedures to create and modify user accounts across various agency systems.
• Provide telephone and remote-control support for level one computer issues and assist with processing and maintaining DCF User Administration forms.
• Collaborate with other state agencies as required to complete processing tasks.
• Receive forms from agency staff, verify completeness, update system administration records, and ensure proper retention of forms.
• Review forms for completeness and help customers properly complete them.

Requirements

• 1+ years of experience providing IT Level I Help Desk support.
• 1+ years of experience with PC hardware and software installation.
• 1+ years of experience providing end-user support, both face-to-face and via telephone.
• Excellent oral communication and customer service skills.
• Valid CT driver's license and ability to travel to different locations when needed.
• Physical capability to lift up to 25 lbs.
• Ability to pass a drug screen and a criminal background check.
• US Citizenship or permanent resident status (Green Card) required.

Highly Desirable Skills

• Experience with computer system and user administration.
• Technical familiarity with Microsoft Active Directory.
• Experience installing, maintaining, and troubleshooting Windows 10, Windows 11, and Office 365.
• Experience with device management, device imaging, and device troubleshooting.

Technologies

• Microsoft Active Directory
• Windows 10
• Windows 11
• Office 365

Job Details

• Position: Help Desk Analyst (Level I)
• Job Ref#: 44663 - 65903
• Duration: 12+ Months, on-going contract
• Location: Onsite, Middletown, CT 06457
• Pay Rate: $27.00/hour (W2) or $30.00/hour ( Incorporated ); not accepting 1099 or C2C
• Inclusion: 100% onsite role for local candidates only
• Hours: Full-time, 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM

Recruiting Contacts

• Kiana Arevalo — (949) 991-8285 — [email protected]
• Sumit Kumar — (469) 935-4505 — [email protected]
• Michell Casey — (800) 732-4680 x715 — [email protected]