Northland Community Health Center is hiring a full-time, onsite IT Help Desk Technician in Minot, ND to support clinic staff as the first point of contact for day-to-day technology needs across Northland Health Center locations.
Role Overview
This position delivers first-level IT support, troubleshooting, ticket management, and appropriate escalation to help maintain reliable operations throughout the clinic environment. The IT Help Desk Technician provides customer-focused technical assistance and ensures issues are documented and resolved efficiently.
Key Responsibilities
- Provide first-level technical support and customer service for IT-related questions and issues.
- Troubleshoot problems involving computers, hardware, software, and applications.
- Log, track, and manage support requests in the ticketing system, following issues through to resolution.
- Prioritize requests based on urgency and the impact on clinic operations.
- Escalate complex technical issues to appropriate IT team members.
- Document troubleshooting steps, solutions, and recurring issues.
- Identify opportunities to improve processes and reduce recurring technical problems.
- Communicate clearly with staff regarding issue status, troubleshooting steps, and expected resolution.
Required Qualifications
- High school diploma or equivalent (required).
- Valid North Dakota driver's license.
Preferred Qualifications
- 1–2 years of IT help desk or technical support experience.
- Familiarity with medical terminology.
- Strong troubleshooting, communication, and customer service skills.
- Ability to prioritize tasks, manage multiple requests, and work effectively with a team.
- Patient, professional, and service-oriented approach to supporting staff with varying levels of technical experience.
Compensation and Schedule
Pay: $21–$25 per hour, depending on qualifications and experience.
Schedule: Monday–Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–3:30 p.m., with a one-hour lunch break each day.
Work arrangement: Full-time, onsite only. Remote or work-from-home options are not available.
Onsite Work Environment
This role requires onsite presence to provide hands-on technical support to staff across Northland Health Centers locations. Remote or hybrid work arrangements are not available.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Paid Holidays
- Paid Time Off
- Life Insurance
Typical Day
- Review incoming support requests and identify the most urgent needs.
- Assist staff with technical questions, troubleshoot hardware and software issues, and investigate problems requiring additional attention.
- Keep users informed of progress, document solutions, and coordinate with other IT team members when issues require further support.
- Update tickets, confirm resolutions, and prioritize outstanding requests to ensure staff have the technology support needed across clinic locations.
About Northland Health Centers
Northland Health Centers is a Federally Qualified Health Center serving urban and rural communities across North Dakota. Teams work together to improve access to quality medical, dental, and behavioral health services. As part of the IT team, the role supports technology used by staff to care for patients and serve communities.
Drug-Free Workplace Policy
An accepted offer requires a drug screen and pre-employment background screening as a condition of employment.
