IT Help Desk Technician

Northland Health Centers is hiring a full-time, onsite IT Help Desk Technician to serve as the first point of contact for staff technical assistance. The role focuses on resolving day-to-day IT questions, troubleshooting hardware and software issues, and ensuring support requests are properly tracked, documented, and escalated when needed.

Key Responsibilities

• Provide first-level technical support and customer service for IT-related questions and issues.
• Troubleshoot computer, hardware, software, and application problems.
• Log, track, and manage support requests through the ticketing system, monitoring each issue through resolution.
• Prioritize requests based on urgency and impact on clinic operations.
• Escalate complex technical issues to the appropriate IT team members.
• Document troubleshooting steps, solutions, and recurring issues.
• Help identify opportunities to improve processes and reduce recurring technical problems.
• Communicate clearly with staff regarding issue status, troubleshooting steps, and expected resolution timing.

Required Qualifications

• High school diploma or equivalent (required).
• Valid North Dakota driver’s license.
• Strong troubleshooting skills, communication ability, and customer service orientation.
• Ability to prioritize tasks, manage multiple requests, and collaborate effectively with a team.
• Professional, patient-focused approach to supporting staff with varying technical experience.

Schedule, Location, and Compensation

Location: Minot, ND (onsite)

• Schedule: Monday–Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–3:30 p.m. (one-hour lunch break each day).
• Work arrangement: Full-time onsite position. Remote or work-from-home options are not available.
• Pay: $21–$25 per hour, depending on qualifications and experience.

Work Environment

This position requires an onsite presence to provide hands-on technical support to staff across Northland Health Centers locations. Hybrid or remote work arrangements are not available.

A Typical Day

• Review incoming support requests and identify the most urgent needs.
• Assist staff with technical questions, troubleshoot hardware and software issues, and investigate problems that require additional attention.
• Keep users informed of progress, document solutions, and coordinate with other IT team members when issues need further support.
• Update tickets, confirm resolutions, and prioritize remaining requests to ensure staff across clinic locations have timely technology support.

About Northland Health Centers

• Northland Health Centers is a Federally Qualified Health Center serving urban and rural communities across North Dakota.
• Teams work together to improve access to quality medical, dental, and behavioral health services.
• As part of the IT team, you will support the technology that helps staff care for patients and serve communities.