Support Jobs in Miramar, FL

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IT Helpdesk Support Technician

Ontic Miramar, FL

Miramar, FL

Today

$23 - $25/hr Contract End User Support Hardware Support Help Desk

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Job Description

Ontic is seeking a Temporary IT Helpdesk Support Technician in Miramar, FL (onsite) to deliver frontline Tier 1 and Tier 2 support for end-user computing and peripherals.

Responsibilities

Provide Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems, and peripheral devices
Log, track, and maintain records and tickets in ServiceDesk
Troubleshoot hardware, software, and network connectivity issues while following IT security policies
Install, configure, and maintain Windows-based systems
Support Microsoft 365, engineering applications, and specialized defense software
Assist with user account provisioning, access controls, and Active Directory management
Perform patch management, complete antivirus updates, and support endpoint security monitoring
Maintain system documentation and technical records in line with applicable compliance requirements, including audit and compliance check support
Escalate incidents according to established incident response and security procedures

Requirements

Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent experience
Experience with computer troubleshooting and application/user support, including foundational knowledge of Windows operating systems and hardware troubleshooting
Strong problem-solving and analytical skills
Ability to manage multiple projects while following strict policies and procedures
Strong awareness of cybersecurity best practices
Excellent documentation, organizational, and communication skills, including working with both technical and non-technical users
Ability to potentially participate in an on-call rotation

Contract Details

Location: Miramar, FL (onsite)
Job type: Contract
Assignment length: Anticipated up to 3+ months
Reporting to: Director of IT, NC
Extension: Possible based on business needs, workload, and continued growth; extension is not guaranteed

Compensation

Pay range: $23 - $25 per hour, depending on experience

Required Technologies

Windows
Microsoft 365
Active Directory
ServiceDesk
Antivirus
Endpoint security monitoring

Export Control Compliance Requirement

Must meet export control compliance requirements; requires a “U.S. Person” as defined by 22. C.F.R. §120.15
“U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee

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