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Ontic

IT Helpdesk Support Technician

Ontic
Miramar, FL $23 - $25/hr Contract Posted 9d ago
End User Support Hardware Support Help Desk Help Desk Support Identity and Access Management Information Technology (IT) It Service Management IT Services Microsoft 365 Onsite Service Desk Technical Support Windows
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Job Description

Ontic is seeking a Temporary IT Helpdesk Support Technician in Miramar, FL (onsite) to deliver frontline Tier 1 and Tier 2 support for end-user computing and peripherals.

Responsibilities

  • Provide Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems, and peripheral devices
  • Log, track, and maintain records and tickets in ServiceDesk
  • Troubleshoot hardware, software, and network connectivity issues while following IT security policies
  • Install, configure, and maintain Windows-based systems
  • Support Microsoft 365, engineering applications, and specialized defense software
  • Assist with user account provisioning, access controls, and Active Directory management
  • Perform patch management, complete antivirus updates, and support endpoint security monitoring
  • Maintain system documentation and technical records in line with applicable compliance requirements, including audit and compliance check support
  • Escalate incidents according to established incident response and security procedures

Requirements

  • Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent experience
  • Experience with computer troubleshooting and application/user support, including foundational knowledge of Windows operating systems and hardware troubleshooting
  • Strong problem-solving and analytical skills
  • Ability to manage multiple projects while following strict policies and procedures
  • Strong awareness of cybersecurity best practices
  • Excellent documentation, organizational, and communication skills, including working with both technical and non-technical users
  • Ability to potentially participate in an on-call rotation

Contract Details

  • Location: Miramar, FL (onsite)
  • Job type: Contract
  • Assignment length: Anticipated up to 3+ months
  • Reporting to: Director of IT, NC
  • Extension: Possible based on business needs, workload, and continued growth; extension is not guaranteed

Compensation

  • Pay range: $23 - $25 per hour, depending on experience

Required Technologies

  • Windows
  • Microsoft 365
  • Active Directory
  • ServiceDesk
  • Antivirus
  • Endpoint security monitoring

Export Control Compliance Requirement

  • Must meet export control compliance requirements; requires a “U.S. Person” as defined by 22. C.F.R. §120.15
  • “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee

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