Support Jobs in Moon Township, PA

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Desktop Support Specialist, Information Technology

ServiceLink Moon Township, PA

Moon Township, PA

Today

$25 - $30/hr Full time Desktop Support End User Support Hardware Support

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Job Description

ServiceLink is seeking a Desktop Support Specialist, Information Technology to provide hands-on support to desktop users and help maintain desktop and related infrastructure. This onsite role focuses on end-user issue resolution, device setup, and ongoing LAN/WAN monitoring and support.

Role Overview

The Desktop Support Specialist installs and configures new PCs and laptops, diagnoses and resolves end-user problems, and assists with planned and unplanned infrastructure downtime activities as required. The position also supports LAN/WAN health through day-to-day maintenance and issue monitoring.

Key Responsibilities

Install and configure all new PCs and laptops
Perform hardware and software break / fix work, including upgrades
Build an expert understanding of PC hardware, software, internal software, and associated technologies
Diagnose and resolve end-user problems by recognizing issues, isolating causes, researching errors or features when needed, and completing problem resolution
Execute planned and unplanned infrastructure downtime activities as required
Assist in maintaining LAN/WAN infrastructure on a day-to-day basis
Monitor infrastructure to identify and resolve issues
Respond to escalated end-user issues
Participate in maintenance activities that support the health and availability of infrastructure equipment
Provide problem analysis and support to ensure correct escalation during outages or periods of degraded infrastructure performance
Move employee equipment
Organize and maintain equipment inventory levels
Analyze and evaluate PC hardware and software
Support a broad set of desktop and related technologies, including high-end copiers, scanners, and printers
Assist with purchase order activity
Frequently lift, carry, or reposition objects up to 50 pounds
Provide support using available tools, including remote control technologies
Assist with the coordination and execution of planned and unplanned infrastructure downtime activities
Understudy one or more infrastructure technology disciplines and continue skill development on a supervised basis
Perform all other duties as assigned

Required Skills and Qualifications

Technical Associates Degree or equivalent preferred
2 to 3 years of relevant technical work experience
Effective problem solving skills
Ability to multi-task
Outstanding customer service skills
Experience in a Windows 11 and Mac OS X environment
Experience with Office 365 and above
Experience with multiple hardware platforms
Experience with iOS and Android mobile platforms
Certifications a plus (A+ or other)
Detail oriented, with sound analytical skills
Collaborative mindset and enjoyment of working in teams
High productivity in a fast paced environment

Technologies

Windows 11
Mac OS X
Office 365
iOS
Android
Remote control technologies

Work Location and Authorization

Onsite role located at ServiceLink corporate headquarters in Moon Twp, PA
Candidates must be within reasonable commuting distance and able to work in-office daily
Applicants must be currently authorized to work in the United States full-time and must not require sponsorship for employment visa status now or in the future

Compensation

USD 25 - 30 per hour.

Day-to-Day Activities

Install and configure all new PCs and laptops
Perform hardware and software break / fix work, including upgrades
Develop and apply expert understanding of PC hardware, software, internal software, and associated technologies
Diagnose and resolve end-user problems, including recognition, isolation, research of errors or features when required, and resolution
Execute planned and unplanned infrastructure downtime activities as required
Assist with day-to-day LAN/WAN infrastructure maintenance
Monitor the infrastructure to identify and resolve issues
Respond to escalated end-user issues

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