Support Jobs in Mount Pleasant, PA

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Intervala, LLC Mount Pleasant, PA

Mount Pleasant, PA

Today

Full time End User Support Hardware Support Help Desk Support

Intervala, LLC is hiring an IT Support Specialist II to deliver Tier I end-user and help desk support onsite in Mount Pleasant, PA.

Provide Tier I end-user technical support and assistance to end-users
Ensure timely resolution of help desk tickets
Troubleshoot and resolve hardware and software issues
Install and configure computer hardware, software, and peripherals
Administer Active Directory (AD), including:
- User lifecycle management
- Group policy updates
- OU structure maintenance
- Permissions troubleshooting
Troubleshoot and support network connectivity issues across LAN/WAN and services such as VPN, DNS, and DHCP, escalating complex architectural issues only
Assist with Group Policy (GPO) deployment and troubleshooting for:
- Endpoint security
- Software deployment
- Configuration enforcement
Assist with network device configuration and monitoring under senior guidance (switches, firewalls, wireless access points)
Support endpoint security tools (antivirus, EDR, patching systems) and remediate vulnerabilities
Monitor servers and network equipment
Monitor backup and disaster recovery systems
Perform routine maintenance and upgrades of IT infrastructure
Ensure IT security and compliance with established policies and procedures
Manage facility badge access
Document and maintain IT infrastructure inventory and procedures
Collaborate with other IT professionals to provide effective IT support and services

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
2–4 years of progressive IT support experience

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