IT Support Specialist II

Intervala, LLC is hiring an IT Support Specialist II to deliver Tier I end-user and help desk support onsite in Mount Pleasant, PA.

Responsibilities

• Provide Tier I end-user technical support and assistance to end-users
• Ensure timely resolution of help desk tickets
• Troubleshoot and resolve hardware and software issues
• Install and configure computer hardware, software, and peripherals
• Administer Active Directory (AD), including:
  • User lifecycle management
  • Group policy updates
  • OU structure maintenance
  • Permissions troubleshooting
• Troubleshoot and support network connectivity issues across LAN/WAN and services such as VPN, DNS, and DHCP, escalating complex architectural issues only
• Assist with Group Policy (GPO) deployment and troubleshooting for:
  • Endpoint security
  • Software deployment
  • Configuration enforcement
• Assist with network device configuration and monitoring under senior guidance (switches, firewalls, wireless access points)
• Support endpoint security tools (antivirus, EDR, patching systems) and remediate vulnerabilities
• Monitor servers and network equipment
• Monitor backup and disaster recovery systems
• Perform routine maintenance and upgrades of IT infrastructure
• Ensure IT security and compliance with established policies and procedures
• Manage facility badge access
• Document and maintain IT infrastructure inventory and procedures
• Collaborate with other IT professionals to provide effective IT support and services

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
• 2–4 years of progressive IT support experience

Technologies

• Active Directory (AD)
• Group Policy (GPO)
• LAN/WAN
• VPN
• DNS
• DHCP
• Antivirus
• EDR
• Patching systems
• Windows operating systems

Benefits

• Competitive pay
• Great benefits including medical, dental, vision, 401(k), and paid time off
• Opportunity to be part of a growing, changing company with new opportunities
• Supportive, team-focused culture where your ideas matter
• Meaningful work impacting industries and making a difference

Knowledge, Skills, & Abilities

• Strong knowledge of computer hardware, software, and networking
• Familiarity with Windows operating systems
• Ability to troubleshoot and solve technical problems
• Excellent communication and teamwork skills
• Strong organizational skills with attention to detail
• Flexibility to work on different IT projects and assignments
• Willingness to learn and adapt to new technologies
• Strong interpersonal communication skills