Middle Tennessee Electric (MTE) is seeking an IT Support Technician to keep day-to-day technology running smoothly for teammates onsite in Murfreesboro, TN. In this role, you will support hardware and software needs with a focus on dependable, safe operations and strong member service, with an emphasis on workstation and peripheral support.
What you’ll do
The IT Support Technician plays a central part in promoting maximum service by supporting MTE teammates’ hardware and software needs in a way that supports affordable, reliable, and safe electricity alongside outstanding member service. The work includes maintaining workstation support and related peripherals so employees can stay productive.
What you bring
- Encompass the three virtues of the Ideal Team Player: Humble, HungryPeople Smart.
- Must be self-motivated and professional at all times.
- At least an associate’s degree in information technology, computer science, or a related field, or successful completion of TCAT’s Information Technology program, or four years of related experience.
- Must have one active certification from the list below (equivalent or higher-level certifications are acceptable).
- Good understanding of computer workstations, printers, and other peripherals such as monitors, keyboards, and scanners.
- Familiarity with Microsoft Windows and Apple operating systems.
- Ability to multi-task, prioritize, and manage time effectively.
- Willingness to participate in on-the-job training.
Certifications and technology
Active certification options include entry level and advanced certifications, such as:
- Entry Level Certifications: CompTIA A+; Microsoft 365 Certified: Endpoint Administrator Associate; Google IT Support Certificate.
- Advanced Certifications: CompTIA Network+; CompTIA Security+; CompTIA Cloud+; CompTIA Project+; Microsoft Office Specialist: Associate (Microsoft 365 Apps); Microsoft 365 Certified: Administrator Expert; Microsoft 365 Certified: Teams Administrator Associate; Microsoft Certified: Identity and Access Administrator Associate; Microsoft Certified: Security, Compliance, and Identity Fundamentals; Microsoft Applied Skills: Administer Active Directory Domain Services; HDI Desktop Advanced Support Technician.
- Other equivalent or superior certifications at Supervisor’s approval.
Technologies you may work with include: CompTIA A+, Microsoft 365 Endpoint Administrator, Google IT Support, CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Project+, Microsoft Office Specialist (Microsoft 365 Apps), Microsoft 365 Administrator Expert, Microsoft 365 Teams Administrator Associate, Microsoft Identity and Access Administrator Associate, Microsoft Security, Compliance, and Identity Fundamentals, Microsoft Applied Skills (Administer Active Directory Domain Services), HDI Desktop Advanced Support Technician, plus Microsoft Windows and Apple operating systems.
Senior-level expectations (reclassification)
Reclassification to the senior level requires at least two (2) years of satisfactory job performance, the ability to diagnose and correct complex technical problems, independently manage IT projects, obtain at least three (3) advanced certifications from the list above, and receive supervisor recommendation. The employee must also demonstrate excellent communication and customer service skills.
Compensation and benefits
- Salary: USD 37 per hourly
- 401(k) and ROTH 401(k)
- Accrued paid time off for vacation and sick leave
- Twelve paid holidays each year
- Employee pension program
- Medical, dental and vision insurance
- Mental health and well-being programs
- Discounts from companies like United Communications, Verizon, and Nissan
- Financial and retirement planning services
- Tuition reimbursement
Location: Murfreesboro, TN (onsite)
