Support Jobs in Naugatuck, CT

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IT Service Desk Expert

Kuehne+Nagel Naugatuck, CT

Naugatuck, CT

Today

$38 - $43/hr Full time Application Support Cloud Platforms Customer Support

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Job Description

Support Kuehne+Nagel’s global end users with advanced IT troubleshooting, enterprise technology support, and service desk leadership in Naugatuck, CT.

Responsibilities

Deliver advanced Level 2 and Level 3 support for escalated incidents, service requests, and complex technical issues across the organization.
Troubleshoot, diagnose, and resolve customer-reported system issues while maintaining timely, effective service delivery.
Configure, implement, and maintain end-user devices, applications, and technology solutions aligned to business requirements.
Create technical documentation, perform root cause analyses, and compile escalation packages for engineering and development teams.
Drive continuous improvement by identifying opportunities to enhance service desk processes, workflows, and customer satisfaction.
Participate in IT initiatives including projects, technology rollouts, upgrades, and enterprise improvement efforts with cross-functional partners.
Mentor Service Desk team members, maintain knowledge base documentation, and support after-hours support rotations as needed.

Requirements

5+ years of experience providing enterprise-level IT support, including Level 2 and Level 3 troubleshooting in a corporate or managed services environment.
Strong technical expertise supporting Microsoft 365, Azure, Intune, cloud-based applications, MDM tools, Windows, Mac devices, and mobile technologies.
3+ years experience managing technology deployments, device rollouts, system implementations, or IT-related projects.
Excellent analytical, troubleshooting, and problem-solving skills, with the ability to manage multiple priorities and work independently in a fast-paced environment.
Strong communication, customer service, and stakeholder management skills, with experience supporting users across diverse teams, locations, and cultures.

Technologies

Microsoft 365
Azure
Intune
MDM tools
Windows
Mac devices

Benefits

Health and welfare benefits
401(k) retirement savings plan
Tuition reimbursement
Incentive compensation for eligible roles

Work Authorization

This position is not eligible for employment visa sponsorship.
Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

E-Verify

Kuehne+Nagel participates in E-Verify.
Kuehne+Nagel will provide the federal government with your Form I-9 information to confirm authorization to work in the U.S.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

AI Tools Notice

Artificial intelligence (AI) tools may be used to assist in specific processes.
These tools analyze information to support decision-making, and final decisions are made by human reviewers.

Location: Naugatuck, CT (onsite) | Pay: USD 38 - 43 per hour | Experience: 5+ years

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