Support Jobs in New Albany, OH

1 job found

Include remote jobs

13d ago

Senior Help Desk Technician

Columbus Ohio New Albany, OH

New Albany, OH

13d ago

$45k - $48k/yr Full time Active Directory Application Support Cloud Platforms

Apply Now

Job Description

Senior Help Desk Technician role providing first-level IT support with on-site and remote assistance for Windows and macOS in a small business environment, based in New Albany, Ohio.

Responsibilities

Handle help desk requests via phone, email, and remote support tools
Diagnose and fix hardware and software issues on Windows and Mac systems
Perform repairs on desktops, laptops, and peripheral devices
Install, configure, and troubleshoot operating systems, applications, and network connectivity
Troubleshoot basic network problems including routers, switches, wireless access points, cable modems, VLANs, VPNs, and RDP
Assist with Office 365 support, user accounts, email, and basic cloud services
Maintain accurate service records, ticket notes, and documentation
Provide patient and professional technical support to end users
Assist with system upgrades, backups, virus/malware removal, and security measures
Escalate unresolved issues to senior technicians or appropriate departments
Travel to client locations for on-site support and repairs as needed

Requirements

1–2 years of experience in IT support, help desk support, or computer repair
Experience with Windows and macOS
Knowledge of Office 365, networking basics, and virus/malware removal
Experience with routers, switches, wireless access points, cable modems, VLANs, VPNs, and RDP
Experience with servers, Active Directory, and Group Policy preferred
Strong understanding of computer hardware, diagnostics, and repair
Experience with operating system configuration, reloads, drivers, applications, and updates
Strong problem-solving and communication skills
Customer service experience and a positive attitude
Ability to lift and carry computer equipment when needed
Valid driver’s license and a clear driving record
A+ certification or equivalent experience preferred

Technologies

Windows, macOS, Office 365
Routers, switches, wireless access points, cable modems
VLANs, VPNs, RDP
Active Directory, Group Policy
Virus/malware removal

Benefits

Referral program

Ideal Candidate

Passionate about helping clients and solving technology problems
Enjoys working in a small business and fast-paced environment
Honesty, integrity, and professionalism
Excellent written and verbal communication skills
Positive attitude and strong work ethic
Self-driven and highly motivated
Willingness to learn new technologies and take on new responsibilities
Ability to work independently and as part of a team

Experience

IT support or computer repair: 1–2 years preferred
Customer service: 1 year preferred
Windows and Mac troubleshooting: 1 year preferred

Licenses and Certifications

Valid driver’s license required
CompTIA A+ certification preferred but not required

Job Details

Salary: USD 45,000 - 47,500 per year
Location: New Albany, OH 43054 (onsite)
Work Location: In person
Job Types: Full-time, Part-time
Relocation: Relocate before starting work to New Albany, OH 43054 (Required)

Work Environment

This role suits someone who enjoys hands-on technical work, helping clients, and collaborating within a team where each day offers new challenges. We value professionalism, reliability, honesty, and a willingness to learn.

View full job page →

Get Support Jobs in New Albany, OH alerts

New Support Jobs in New Albany, OH, daily.