Imtra Corporation seeks a Marine Systems Technical Support professional to deliver timely technical assistance for marine systems, diagnose product issues, and coordinate projects with the Service Manager and Product Managers in a fast paced, collaborative environment.
Role Overview
This role provides responsive technical support for marine systems, troubleshooting product issues and guiding customers, while coordinating initiatives with internal stakeholders to ensure strong service outcomes.
Responsibilities
- Maintain timely, professional communications with boat builders, trade accounts, service agents, engineers, end users, and the IMTRA sales team
- Assist customers by diagnosing product issues and offering technical guidance
- Assess and process warranty claims and returns
- Deliver superior service and product knowledge to drive customer satisfaction
- Foster effective relationships with internal departments, key customers, and international suppliers
- Coordinate and manage multiple projects concurrently
- Exhibit a strong commitment to customer service and cross team collaboration
Requirements
- Hands on experience with DC, AC, and hydraulic equipment
- Advanced troubleshooting and problem solving abilities
- Solid technical aptitude for electro mechanical systems
- Excellent verbal and written communication skills
- Diplomatic conflict management and resolution capabilities
- Highly organized with strong time management and attention to detail
- Proficiency with modern technology and business tools
- Team oriented mindset focused on collective success
- Demonstrated strong work ethic and multitasking ability
- Preferred: Bachelor’s degree or marine related technical degree
- Extensive experience and familiarity with boating and marine systems
Benefits
- Competitive salary
- Annual bonus program
- Employee Stock Ownership Plan (ESOP)
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Life insurance
- AD and D insurance
- Short term and long term disability coverage
- Paid time off and company holidays
- Wellness programs
- Tuition reimbursement
- Employee stock purchase plan
- Profit sharing
Company Overview
Imtra Corporation is an employee owned company that imports and manufactures high quality equipment for marine, energy, and transportation markets across recreational and commercial sectors. With more than seven decades of experience, Imtra is known for product quality, sales support, and customer service.
Position Summary
We seek a detail oriented, customer focused professional to work closely with the Service Manager and Product Managers to ensure outstanding service and technical support. The role requires strong interpersonal communication, troubleshooting proficiency, and the ability to manage projects from start to finish in a fast paced, collaborative setting.
Compensation
The pay range for this position is $65,000 - $90,000 annually, depending on skills, experience, qualifications, and geographic location. In addition to base pay, employees may be eligible for performance based bonuses and/or other forms of variable compensation, with exact figures determined by experience, internal equity, and local market conditions.
Location and Work Arrangement
Location: Imtra Corporation Headquarters, New Bedford, MA. This is an onsite, in person, full time role.
