The IT Support Specialist at Amcor serves as the primary IT point of contact at the New London, WI facility, helping keep day-to-day operations running through standard IT solutions. This onsite role supports processes across Amcor’s sites, managing local IT service delivery and providing hands-on support for users and infrastructure within a site environment.
Working independently with minimal guidance for day-to-day tasks, you will help maintain alignment with global IT standards and security policies while coordinating with internal and external stakeholders as priorities and issues change.
What you’ll do
- Deliver IT services for a site or multiple sites, supporting an environment with a ratio of up to approximately 1,000 devices per FTE across PCs, Servers, Printers, and local network equipment.
- Manage site(s) IT service delivery by maintaining user support processes, customer relationships, and IT asset management activities such as procurement, configuration, repair, local projects, local budget consulting, license management, and support for security systems and phone systems.
- Use independent judgment to prioritize tasks, troubleshoot issues, and coordinate effectively with stakeholders.
- Provide L1 and L2 support for the Amcor standard workstation deployment and ongoing workstation support.
- Provide L3 support for server and virtualization environments.
- Maintain strong problem-solving and communication by providing updates on changes and projects and implementing end-user training and site best practices.
- Ensure operational activities align with global IT standards and security policies, including advising site leadership on IT-related matters.
- Contribute to local IT budgeting while aligning with Group IT standards and the cybersecurity policy.
- Support IT asset management, including ensuring computer rooms and IDF areas are organized according to local standards.
- Provide coverage of critical IT issues 24x7 at the sites when/if applicable.
Requirements
- Technical education in computer science or equivalent experience/studies.
- Windows/Cisco certifications are a plus.
- ITIL Foundations is desirable.
- Ability to multitask and handle high volumes in a fast-paced, demanding environment.
- Strong interpersonal and communication skills.
- Strong troubleshooting skills.
- Fluency in English (spoken and written). Other languages are an advantage.
- Project experience is advantageous.
- Good knowledge configuring, managing, and troubleshooting Windows Server Operating Systems.
- Knowledge of server virtualization.
- Ability to define and check a Disaster Recovery Plan (DRP) and Business Continuity Plan (BPC).
- Good knowledge of TCP/IP and basic networking.
Technologies
- Windows
- Cisco
- Windows Server Operating Systems
- Server virtualization
- TCP/IP
Benefits
- Medical, dental and vision plans
- Flexible time off starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
Amcor is an Equal Opportunity Employer. EEO coverage includes consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Amcor participates in E-Verify, verifying identity and employment authorization of individuals hired for employment in the United States.
