Cisco

Cisco Support Jobs

12 jobs found

Today

Senior Help Desk Technician

Ascendra Hire Palo Alto, CA

Palo Alto, CA

Today

Up to $35/hr Full time Senior Active Directory Application Support

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Job Description

Ascendra Hire seeks a seasoned Senior Help Desk Technician to deliver expert technical support across hardware, software, and network domains. This onsite role in Palo Alto requires leadership in troubleshooting, optimization of help desk processes, and contributions to proactive IT support that keeps users productive and secure.

Responsibilities

Provide advanced technical support to end users for operating systems including Windows and macOS, as well as mobile devices and peripheral hardware.
Diagnose and resolve complex hardware and software issues affecting desktops, laptops, printers, and related IT equipment.
Troubleshoot network connectivity concerns across LAN, WAN, VPNs, firewalls, DNS, and TCP/IP, utilizing administration tools such as Cisco Meraki and BMC Remedy.
Support Active Directory tasks including user account creation, permission adjustments, GPO configurations, and routine AD troubleshooting.
Log incidents, monitor progress, escalate when needed, and ensure timely resolution using ServiceNow, Jira, and other Help Desk ticketing solutions.
Assist in maintaining IT infrastructure components, including Windows Server environments and Linux systems, while aiding network troubleshooting efforts.
Apply analytical skills to diagnose issues quickly and communicate clear solutions to users with varying levels of technical expertise.
Support deployment and management of security tools including VPNs, firewalls, and network security protocols to safeguard organizational data.
Collaborate with cross-functional teams on projects involving computer management, hardware upgrades, software installations, and system updates.

Requirements

Minimum 2 years of proven technical support experience in a help desk or desktop support role with a focus on customer service excellence.
Solid knowledge of Microsoft Office applications and proficiency with Windows (including Windows Server), macOS, and Linux operating environments.
Hands-on experience with incident tracking and resolution workflows using ServiceNow or BMC Remedy.
Familiarity with computer networking concepts such as LAN/WAN, TCP/IP, DNS, VPNs, and firewall configuration (including Meraki), plus effective network troubleshooting techniques.
Proven ability to troubleshoot hardware components, peripherals, and mobile devices.
Experience managing Active Directory environments, including user accounts, permissions, and Group Policy Objects (GPO).
Knowledge of IT infrastructure components including switches, routers, servers, SCCM, and policy enforcement through GPOs and related management tools.
Excellent written and verbal communication skills with the ability to translate technical information into clear guidance for end users.
Analytical problem-solving skills to quickly diagnose issues related to operating systems and network settings such as TCP/IP and DNS.

Technologies

Windows
macOS
Linux
Windows Server
Microsoft Office
ServiceNow
BMC Remedy
Jira
Cisco Meraki
SCCM
Active Directory
Group Policy Objects
Okta
Kandji
MobileIron
Microsoft Intune
VPN
DNS
TCP/IP
Firewalls

Compensation

Up to $35.00 per hour

Location

Palo Alto, CA, onsite

Application Questions

Hands-on experience with one or more device management platforms: Kandji (Mac MDM), MobileIron, Microsoft Intune.

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2d ago

IT Support Specialist – Managed Services

McDonough Telephone Cooperative Colchester, IL

Colchester, IL

2d ago

$30 - $35/hr Full time Cisco Embedded System End User Support

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Job Description

McDonough Telephone Cooperative is seeking an IT Support Specialist to join its managed services practice in Colchester, IL. This hands-on role covers the operation, maintenance, repair, and security of both internal systems and client environments, spanning servers, networks, desktops, peripherals, phone systems, and security devices. The position is onsite, with compensation in the USD 30 to 35 per hour range, and requires delivering dependable, secure IT services while collaborating with internal teams and clients.

Responsibilities

Install, configure, maintain, and provide Tier 1 support for desktops, laptops, peripherals, operating systems, and software.
Assist with basic server tasks and support network infrastructure, including wireless systems, firewalls, switches, and Ethernet/fiber cabling.
Support digital, analog, VoIP phone systems and security camera systems.
Troubleshoot and repair equipment; coordinate with vendors as needed.
Provide technical guidance to internal teams and customers, including procurement of hardware/software.
Serve as an escalation point for Helpdesk and IT Technicians.
Train end users on procedures and security best practices.
Maintain system backups and security; participate in after-hours maintenance and on-call rotation.

Requirements

Knowledge of structured cabling, operating systems (Linux, Windows, macOS, iOS), and hardware installation/troubleshooting.
Understanding of LAN/WAN networks, routing, firewalls, switches, and security roles/authentication.
Experience supporting end users with workstation issues and connectivity.
Familiarity with virtualization, backup solutions, storage, and server hardware.
Strong problem-solving, diagnostic, multitasking, and communication skills.
Ability to explain technical concepts clearly and work after hours/on-call when needed.
Driver's license (Required).
Colchester, IL 62326 (Required).

Technologies

Linux
Windows
macOS
iOS
Structured cabling
LAN/WAN networks
Routing
Firewalls
Switches
Ethernet cabling
Fiber cabling
Wireless systems
Virtualization
Backup solutions
Storage
Server hardware
VoIP
Security camera systems

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Application questions

Is the starting pay of $30.25 plus benefits acceptable?
This is an on-site position at our Colchester office. It is not remote or hybrid due to needs of our managed services clients. Are you willing to work on-site at our Colchester office?

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3d ago

Senior Tech Support Analyst

recruitAbility Austin, TX 🇺🇸 Remote

Austin, TX

3d ago

$90k - $120k/yr Full time Application Support Cisco Cloud Platforms

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Job Description

SupportJobs.io is listing a Senior Tech Support Analyst for recruitAbility, an Austin based managed IT services and cybersecurity firm. This role is fully remote with a local Austin focus, concentrating on Microsoft Azure and Microsoft 365 administration, remote and onsite support, and after hours escalation. The position offers a competitive annual salary, a comprehensive benefits package, and ample opportunities for professional growth across a wide range of technologies and client environments.

Benefits

Compensation: $90,000 – $120,000 annually, commensurate with experience.
Comprehensive benefits package.
Professional growth and certification support.
Opportunities to work across a broad range of technologies and client environments.

Responsibilities

Administer Microsoft Azure and Microsoft 365 across client environments.
Provide remote technical support to customers for a wide range of issues.
Deliver on-site technical support to customers as needed.
Participate in an after-hours support escalation rotation and be available for scheduled implementation and deployment tasks outside standard business hours.
Log time and generate detailed troubleshooting notes in real time within the ticketing system.

Requirements

Microsoft and Endpoint Technologies
Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID
Windows Server and Windows Desktop operating systems (all supported versions)
macOS administration and familiarity with Apple Business Manager
Common desktop applications, including Microsoft Office and related productivity tools
Core networking concepts, including routing, switching, and firewall administration
Advanced networking experience with Meraki, Fortinet, SonicWall, Cisco, and Dell
Network services and fundamentals, including DNS, NAT, and related technologies
Secure connectivity solutions, including site-to-site VPNs, point-to-site VPNs, and Global Secure Access
Virtualization technologies, such as VMware vSphere and Microsoft Hyper-V
Server backup and disaster recovery solutions, such as Datto, Veeam, and AppAssure / Rapid Recovery
Automation and scripting
Basic scripting and query experience, including PowerShell and KQL

Technologies

Microsoft Azure
Microsoft 365
Exchange
Intune
Defender
Entra ID
Windows Server
Windows Desktop
macOS
Apple Business Manager
Microsoft Office
Meraki
Fortinet
SonicWall
Cisco
Dell
DNS
NAT
Site-to-site VPNs
Point-to-site VPNs
Global Secure Access
VMware vSphere
Microsoft Hyper-V
Datto
Veeam
AppAssure / Rapid Recovery
PowerShell
KQL

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13d ago

Tech Support / Network Installer (Some Travel)

Nexus Wifi West Chester, OH

West Chester, OH

13d ago

$17 - $23/hr Full time Cisco Field Service Hardware Deployment

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Job Description

Responsibilities

Collaborate with a field team to pull and terminate Cat6 cabling for network backbone installations
Deploy routers, switches, firewalls, and access points to build functional IT networks atop the installed cabling
Travel pattern typically involves about one week on installations and travel for every two weeks on local work
Must have experience with Cat5e/Cat6 cabling technologies and RJ45 termination
Require a valid driver’s license and reliable transportation
Role rotates weekly between installation tasks and technical support duties
Technical Support Specialist duties include assisting our nationwide client base by resolving network issues
This position operates within an inbound call center for managed LAN, WAN, and Wireless services
Primary equipment includes Ubiquiti gear, with additional deployments from Ruckus, Cisco, and Meraki
Work primarily with network devices such as routers, switches, wireless access points, and firewalls, plus end user equipment like PCs, printers, POS systems, and security cameras

Requirements

Cabling experience: 1 year (Required)
Field service experience in cables, internet, and satellite contexts: 1 year (Preferred)
Experience with Cat5e/Cat6 cabling technologies and RJ45 termination is a must
Must hold a valid driver’s license and have reliable transportation

Technologies

Cat5e cabling
Cat6 cabling
RJ45 connectors
Routers
Switches
Firewalls
Access points
Ubiquiti
Ruckus
Cisco
Meraki
PCs
Printers
POS systems
Security camera systems

Benefits

2 weeks paid vacation per year
Sign on bonus
Yearly
No health benefits currently offered, but health insurance premium offset can be provided
Professional assistance
Paid time off
Professional development assistance

WIFI INSTALLER

Part of a team that installs and terminates Cat6 cabling
Install routers, switches, firewalls, and access points to create IT networks atop this infrastructure
Travel pattern: approximately one week on installs/travel for every two weeks local
Experience with Cat5e/Cat6 cabling technologies and RJ45 termination is required
Must hold a valid driver’s license and have reliable transportation

TECH SUPPORT SPECIALIST

Support our nationwide client base of about 700 by resolving network issues across managed services
Inbound call center environment handling LAN, WAN, and Wireless service requests
Primary equipment is Ubiquiti, with deployments from Ruckus, Cisco, and Meraki as well
Work primarily with network equipment such as routers, switches, wireless access points, and firewalls, plus end user devices like PCs, printers, POS systems, and security cameras

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15d ago

IT Help Desk Tier 1-2

CFS Romeoville, IL

Romeoville, IL

15d ago

$45k - $55k/yr Full time Cisco Cloud Computing Cloud Platforms

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Job Description

This IT Help Desk Tier 1-2 position at CFS is based onsite in Romeoville, IL, delivering first-line and tier-2 IT support with a salary range of $45,000 to $55,000 per year.

Responsibilities

Prepare equipment for employee use, ensuring proper installation of cables, operating systems, and required software.
Maintain logs of daily data communications, problems, remedial actions, and installation activities.
Consult with users and run computer diagnostics to identify and resolve issues and provide technical assistance.
Create training materials and procedures, and train users on hardware and software usage.
Escalate major hardware or software problems or defective products to the primary escalation point.
Procure, configure, and deliver IT hardware to users.
Respond to inquiries about software and hardware operations to resolve problems.
Perform basic troubleshooting of LANs, WANs, and Internet systems.
Manage mobile devices.
Install PCs and printers.
Provide first level support to employees.

Requirements

Minimum of two years of experience in infrastructure or help desk support.
Ability to work effectively in a fast paced environment.
Experience with Cloud services including AWS, VMware, Synology, Quest, and Azure.
Experience with Microsoft Windows Server, Exchange administration, and Google Workspace.
Hardware configuration experience across brands such as HP, Dell, Cisco, Meraki, Lenovo, Asus, and Mac.
Experience with virtualization technologies (VMware, Hyper-V).
Proven ability to troubleshoot and resolve issues remotely and on site.

Technologies

AWS
VMware
Synology
Quest
Azure
Microsoft Windows Server
Exchange Admin
Google Workspace
HP
Dell
Cisco
Meraki
Lenovo
Asus
Mac
Hyper-V

Job Details

Compensation: $45,000 to $55,000 per year
Work Environment: Onsite, five days per week
Location: Romeoville, IL

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22d ago

Senior Help Desk Technician

M3 Networks Southlake, TX

Southlake, TX

22d ago

$55k - $75k/yr Full time Azure Business Systems Cisco

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Job Description

M3 Networks offers a flexible hybrid work environment in Southlake, TX, with a competitive salary of $55,000 – $75,000 per year and a comprehensive benefits package. Our culture emphasizes collaboration, proactive service, and steady growth. The Senior Help Desk Technician (Level 3) provides advanced troubleshooting, acts as an escalation point, and drives proactive service delivery through ConnectWise ticketing, automation, and reporting.

Responsibilities

Manage and document service tickets in ConnectWise Manage, with timely updates and a minimum of nine hours per day logged as Resolution Notes.
Leverage ConnectWise Automate to streamline repetitive tasks, run remote scripts, monitor networks, and implement proactive measures to reduce incidents.
Maintain frequent, professional client communication via ConnectWise, provide status updates, manage expectations, and address escalations promptly.
Install, configure, and troubleshoot on prem and cloud servers ( AWS, Azure ), virtualized environments ( Hyper-V, VMware ), and hybrid infrastructures.
Configure secure remote access solutions (VPN, RDP, MFA) and optimize firewall settings to ensure secure connections.
Implement and manage backup solutions using ConnectWise and third‑party tools, ensuring recovery plans meet RTO and RPO targets.
Provision and manage Microsoft 365 and Google Workspace accounts, troubleshoot mail flow, configure security settings ( SPF, DKIM, DMARC ), and assist with migrations and hybrid setups.
Implement anti phishing, anti spam, and compliance policies within Microsoft 365 Defender and similar tools to maintain secure communication.
Provide remote and onsite support for Windows and macOS, addressing hardware, software, and connectivity issues as needed.
Deploy and monitor endpoint protection and patch management to keep systems secure and compliant.
Design and maintain Hyper‑V and VMware environments, including high availability, load balancing, and performance tuning.
Configure and manage SAN, NAS and other storage solutions with data deduplication, encryption, and replication strategies.
Configure, manage, and troubleshoot firewall solutions (SonicWALL, Cisco, Fortinet) including SD‑WAN and VPNs.
Implement IDS/IPS, web filtering, and other modern security measures to strengthen network protection.
Optimize WAN performance, configure VLANs, and set QoS for voice and data traffic.
Manage public and hybrid cloud resources in AWS and Azure, focusing on cost optimization, scaling, and performance monitoring.
Use PowerShell and Python to automate tasks across Windows Server, Microsoft 365, and cloud platforms for efficiency.
Document configurations, changes, and troubleshooting steps comprehensively in ConnectWise and other systems.
Monitor and enforce regulatory compliance (HIPAA, GDPR) and internal security policies.
Provide regular client reporting on system health, incident response, and project status with clear optimization insights.
Provide 24/7 proactive monitoring and rapid response using RMM tools such as ConnectWise Automate.
Conduct network health checks, vulnerability assessments, and patch management to prevent downtime.
Own complex issues, perform root cause analysis, and implement long‑term fixes to reduce recurrence.
Engage with clients as a trusted advisor to align IT strategies with business objectives.
Support pre‑sales engineering by offering technical expertise, assessing requirements, and designing solutions.

Requirements

Expert proficiency with ConnectWise Manage and ConnectWise Automate.
Strong understanding of networking, server administration, and cloud platforms (Azure and AWS).
Knowledge of cybersecurity frameworks and best practices.
Exceptional project management skills with the ability to oversee technical projects from start to finish.
Excellent verbal and written communication for client‑facing interactions.
5+ years of experience in a Managed Service Provider or similar help desk environment.
Certifications such as CompTIA Network+ or Security+ or equivalent.
Proven track record of delivering technical solutions and maintaining high client satisfaction.

Technologies

ConnectWise Manage
ConnectWise Automate
AWS
Azure
Hyper‑V
VMware
VPN
RDP
MFA
Microsoft 365
Google Workspace
Microsoft 365 Defender
SonicWALL
Cisco
Fortinet
SAN
NAS
PowerShell
Python
Windows Server
IDS/IPS
Web filtering
SD‑WAN
VLAN
QoS

Benefits

Salary range: $55,000 to $75,000 annually, commensurate with experience
Health, dental, and vision insurance
Paid time off
401(k) and 401(k) matching
Flexible schedule
Referral program

Hiring Process

Submit your application
Video interview (about 20 minutes)
Technical assessment (30 minutes to 1 hour)
Receive and accept an offer

Work Location

Hybrid work arrangement with 80% remote and 20% onsite presence in Southlake, TX 76092.

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24d ago

NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

General Dynamics Information Technology Quantico, VA

Quantico, VA

24d ago

$25 - $31/hr Full time Cisco Customer Service End User Support

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Job Description

The NCIS Help Desk Analyst Tier 2 provides on-site IT support for mission-critical government projects within NCIS ITD at Quantico, VA, and requires an Active Top Secret clearance.

Responsibilities

Initiate and resolve service requests and incidents
Consult with the user community to resolve technical problems and answer queries via telephone or self-service ticket for internal and external customers across hardware, software, networks, system/application access, and telecommunications systems
Diagnose, identify, isolate, and analyze problems using problem-solving skills and historical database records
Route calls to product line specialists, application specialists, or system support specialists
Maintain ongoing communication with the HQ Front Desk for continual support
Carry a work cell phone for inclement weather or significant building closures
Handle all VIP ticketing communications as high priority
Maintain and update records and tracking databases
Alert management to recurring problems and patterns
Collaborate with system administrators and developers to ensure services and incidents are completed
Provide an outstanding customer service experience across all organizational levels

Requirements

Security Clearance Level: Active Top Secret clearance
Required Experience: 5+ years of IT support experience in a Help Desk environment
Experience with Cisco switches and routers
Required Certifications: Security+ CE
Education: High School Diploma; AAS preferred
Location: Onsite at Quantico, VA
US Citizenship required

Technologies

Cisco switches
Cisco routers

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

Work Requirements

Years of Experience: 5+ years of related experience (may vary based on technical training, certification(s), or degree)
Certification: CompTIA Security+ CE
Travel Required: None
Citizenship: U.S. Citizenship Required