Cisco

Cisco Support Jobs

5 jobs found

4d ago

Senior Technical Support Analyst (Tier 3)

GCS Technologies Austin, TX

Austin, TX

4d ago

$85k - $125k/yr Full time Active Directory Cisco End User Support

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Job Description

In Austin, GCS Technologies is seeking a Senior Technical Support Analyst to uphold a high standard of technical proficiency across a broad product portfolio and deliver timely support to hundreds of client organizations and thousands of end users. This onsite role emphasizes rapid learning of new technologies, clear communication, and hands-on problem solving. The position offers a compensation range of USD 85,000 - 125,000 per year.

Responsibilities

Administer Microsoft Azure and Office 365 environments
Provide remote technical support for a range of customer issues
Deliver on-site technical assistance as needed
Maintain flexible after-hours availability to support deployments and implementations
Record time and document troubleshooting notes in real time

Requirements

Participation in an after-hours support escalation rotation
Ability to perform on-site work as required
Successful completion of a background screening
Capability to lift up to 20 lbs
Strong teamwork, communication, and documentation skills
Enter billable time and detailed notes into the ticketing system in real time
Residence in the Austin, TX metro area or surrounding communities

Technologies

Microsoft 365 administration
Exchange, Intune, Defender, Entra ID
Windows Server and Windows Desktop operating systems
macOS administration, Apple Business Manager
Common desktop applications, Microsoft Office
Networking and security vendors: Meraki, Fortinet, SonicWall, Cisco
Hardware and virtualization: Dell, DNS, NAT, Site-to-site VPNs, Point-to-site VPNs, Global Secure Access
Virtualization: VMware vSphere, Microsoft Hyper-V
Backup and recovery: Datto, Veeam, AppAssure / Rapid Recovery
Automation and analytics: PowerShell, KQL

Benefits

75% to 100% work-from-home options
Flexible Paid Time Off
Medical, Dental, and Vision Insurance
Life and AD&D Insurance
Disability Insurance

Preferred Qualifications

Certifications: Preference given to candidates with relevant industry certifications
Experience: 5+ years in a help desk, systems administration, or network support role
Education: Degrees are valued but not required; practical experience and certifications are preferred

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9d ago

Technical Support Specialist

Active Consulting Services LLC Lewes, DE

Lewes, DE

9d ago

$24 - $29/hr Full time Active Directory Cisco End User Support

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Job Description

Active Consulting Services LLC is seeking a proactive Technical Support Specialist to support end users on-site in Lewes, DE and help maintain a healthy IT infrastructure.

Responsibilities

Deliver comprehensive technical support across Windows, macOS, and Linux for end users.
Troubleshoot and resolve software issues in Microsoft Office and enterprise apps such as ServiceNow, Jira, and BMC Remedy.
Administer computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance.
Configure and maintain network components, including LANs, VPNs, firewalls, DNS settings, and TCP/IP; manage Meraki and Cisco devices.
Support IT infrastructure through Active Directory administration, Group Policy Objects (GPO), Windows Server environments, and Linux server configurations.
Document issues and resolve steps using official help desk ticketing systems, ensuring accurate records.
Collaborate on projects involving SCCM (System Center Configuration Manager), network security protocols like TCP and Firewall rules, and connectivity troubleshooting.
Assist with setup and upkeep of mobile devices and operating system updates to maintain security compliance.
Analyze recurring incidents to identify root causes and propose improvements for stability and security.

Requirements

Proven technical support experience in a corporate or enterprise setting.
Solid knowledge of computer management practices, including hardware troubleshooting, software installation, and OS configuration.
Hands-on experience with Windows Server, Active Directory administration, DNS management, and TCP/IP networking.
Familiarity with macOS and Linux in a cross-platform support role.
Experience with network equipment including LAN setup, VPN configurations, firewalls (Meraki), and network monitoring tools.
Proficiency with help desk systems such as ServiceNow or BMC Remedy; Jira experience is a plus.
Ability to explain technical concepts clearly to non-technical users while providing strong customer service.
Strong analytical skills to troubleshoot efficiently and maintain a positive attitude under pressure.

Technologies

Windows
macOS
Linux
Microsoft Office
ServiceNow
Jira
BMC Remedy
Active Directory
Group Policy Objects (GPO)
Windows Server
DNS
TCP/IP
Meraki
Cisco
SCCM (System Center Configuration Manager)
VPN
Firewalls
LAN

Pay

Pay: $24.58 - $29.60 per hour

Work location

In person, on-site in Lewes, DE

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11d ago

Help Desk Technician

Academy Bus Hoboken, NJ

Hoboken, NJ

11d ago

$65k - $75k/yr Full time Active Directory Cisco Computer Skills

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Job Description

This onsite Help Desk Technician role at Academy Bus in Hoboken, NJ delivers end-user support, hardware deployment, network connectivity, and basic systems administration across Northeast locations.

Responsibilities

Install, configure, upgrade, and maintain computers, network devices, and IT infrastructure
Provide technical assistance with setup, configuration, maintenance, and troubleshooting of hardware and software
Respond to support requests via phone, email, in person, and remote access tools
Support basic server operations and virtual desktop environments
Assist with network connectivity, including installation of network cabling and troubleshooting internet issues
Safeguard information system assets by identifying and resolving potential and active security issues
Communicate system status and support activities to users and stakeholders as needed
Maintain documentation and assist with performance and system reporting
Maintain and verify Barracuda Backup systems

Requirements

Strong working knowledge of computer systems, hardware, and software
Experience setting up and supporting Windows desktop systems
Solid troubleshooting, analytical, and problem-solving skills
Strong communication and interpersonal skills
Ability to work collaboratively in a team environment
Willingness and openness to learning new technologies
Windows desktop and laptop deployment and support
Basic server support
Network wiring installation and internet connectivity troubleshooting
Ability to terminate, test and identify Cat 5/Cat 6 structured cabling
Bachelor’s degree in computer science, information systems, or equivalent combination of education and work experience
5+ years of relevant IT support or help desk experience preferred
Familiarity with antivirus, vulnerability management, and patch management tools
Understanding of mobile devices and operating systems (Android and iOS)
Exposure to VMware or virtualization technologies is a plus

Technologies

Windows network environment (on-premises Active Directory)
Microsoft Office 365
Cisco routers, firewalls, switches, and VPN
VMware Horizon and Hyper-V virtual servers and desktops
Rapid7 InsightIDR and InsightVM
SentinelOne Endpoint Protection and EDR
Hosted VoIP phone systems

Benefits

Medical, Dental, Vision, Prescription, and Life Insurance
Supplemental insurance options
401(k) plan
Paid Time Off
Holiday Pay
Referral program

Work Location & Travel

Primary work location: Hoboken, NJ (Corporate Office)
Occasional travel to other East Coast locations, primarily within New Jersey
A valid driver’s license and access to a car are required

Job Type

Full-time

Pay

USD 65,000.00 - 75,000.00 per year

Application Questions

Do you have a Bachelor's Degree in computer science, information systems or related field of study?
Are you available to work onsite in Hoboken, NJ with occasional travel to other locations as needed?

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17d ago

Technical Support Representative - Advanced Tier 2/3

Cynergy Technology Longview, TX

Longview, TX

17d ago

$60k+/yr Full time Active Directory Cisco Cisco Telephony

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Job Description

Cynergy Technology is seeking a Technical Support Representative at the Advanced Tier 2/3 level to join its on-site team in Longview, Texas. The role centers on analyzing customer business needs, designing, implementing, and supporting network solutions across multiple architectures, while managing projects around installations and upgrades. You will also mentor colleagues, transfer knowledge, and act as a link between technology and business partners to ensure support aligns with the organization’s strategic direction.

Responsibilities

Design, specify, configure, install, and maintain LAN, WAN, and Wi-Fi infrastructure, including hardware, software, and telecommunications services such as PCs, system software, applications, printers, servers, routers, switches, wireless devices, cabling, and dedicated Internet access.
Provide routine after-hours maintenance and emergency support to keep networks secure and available.
Create and manage network user accounts, user environments, directories, and security attributes.
Set up and troubleshoot communications among computers, networks, data switches, printers, and other network and wireless resources.
Ensure compliance with policies for hardware/software acquisition, user support, security, and data backup.
Develop and maintain documentation for all network administration processes and duties performed by network staff.
Test and evaluate software and hardware; stay informed about current networking trends.
Collaborate with Cynergy Technology management to establish and communicate standards for network, PCs, and data security.
Mentor less experienced staff through informal channels.
Identify areas for internal process improvements and propose workable solutions.
Maintain a customer-service orientation and communicate effectively with end-users and teammates.

Requirements

Knowledge of installing, maintaining, troubleshooting, and repairing a range of end-user and network operating systems.
Proficiency with Windows Server Operating Systems 2008 and 2012.
Ability to prioritize, assign, review, and evaluate work.
Ability to manage multiple projects, perform systems analysis, and plan/organize in a timely manner.
Skill in assessing hardware and software needs for departments and end users.
Strong written and verbal communication for developing reports.
Effective oral and written communication with all levels of management and external agencies to coordinate and implement departmental applications.
Self-starter with the capacity to work independently or as part of a team.
Ability to establish and maintain productive working relationships with colleagues and stakeholders.
Ability to evaluate training needs and set objectives for technical staff.
Ability to diagnose and resolve complex technical problems.
VoIP and advanced wireless experience is a plus.
Virtualization experience with VMware and Hyper-V, as well as VDI solutions, is a plus.
Microsoft or other industry certifications are preferred (Cisco).

Technologies

Windows Server Operating Systems 2008 and 2012
VoIP
Advanced wireless
VMware
Hyper-V
VDI
Cisco certifications

Benefits

Health insurance
Paid time off

Physical Requirements and Work Environment

The role involves moderately heavy work in an office setting, including frequent standing, stooping, walking, sitting, and lifting up to 50 pounds during a typical day. Cynergy Technology maintains a drug- and alcohol-free workplace through mandatory pre-employment drug testing.

Minimum Preferred Qualifications

Bachelor’s degree in Computer Information Systems from an accredited college or university, with two to four years of experience installing computer networking and communications equipment, or an equivalent combination of training and experience.
A valid Texas driver’s license is required.

Work Remotely

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19d ago

IT Help Desk Support I

West Gate Bank Lincoln, NE

Lincoln, NE

19d ago

Full time Active Directory Cisco Computer Skills

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Job Description

IT Help Desk Support I provides first line technical assistance to bank staff, handling troubleshooting, account provisioning, security tasks, and end-user device management.

Responsibilities

Serve as the initial point of contact for West Gate Bank employees seeking technical assistance via phone, support tickets, or email.
Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.
Create step-by-step training materials with screen captures for client and internal documentation.
Help monitor and maintain system security and implement security procedures as appropriate.
Provide technical guidance to staff and investigate problems arising from unusual causes or data errors.
Escalate application problems and inform bank personnel of updates and procedure changes.
Monitor the bank's application programs for proper use, potential efficiencies, and improved customer service.
Perform user account provisioning, deactivation, and modifications in Active Directory and identity systems.
Support password resets, MFA enrollment, and role-based access controls.
Identify and report suspicious activity, phishing attempts, or potential security incidents.
Deploy, configure, and maintain end-user devices using endpoint management tools such as Intune and NinjaOne.
Assist with patching, updates, and asset inventory tracking.
Other duties may be assigned.

Requirements

Information Technology Services: 2 years (required)

Technologies

Intune
NinjaOne
Active Directory
Microsoft Server operating systems
Microsoft Office 365
SharePoint
Teams
PowerShell
Jack Henry Silverlake
Cisco
Zoom Phone

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Hours of Work

Full time. Typical hours are 8:00 a.m. to 5:00 p.m. Monday through Friday with occasional exceptions.
Approximately once per month, the schedule transitions to a four-day, 10-hour workweek (7:00 a.m. to 5:30 p.m., Monday through Thursday).
During that rotation, the employee will be on call for the preceding weekend.

Primary Job Purpose

The role requires thorough knowledge of the bank’s data network and core system applications, with the ability to create and maintain an IT environment that complies with regulatory and security standards.

Job Specifications

Work Direction: Reports to the Senior Systems Engineer.
Accountability: Access to personally identifiable information and highly confidential financial data; requires utmost discretion and confidentiality.
Work Relationship: Daily contact with technology vendors and bank employees via phone, in person, electronic, and written communication; communicate clearly and pleasantly.
Supervision: No supervisory responsibilities.

Affirmative Action

Equal Opportunity Employer Veterans/Disabled

Qualifications

Education: Associate’s degree in computer science orBA in Information Technology or a similar relevant field preferred.
Experience: Minimum 2 years’ experience in Information Technology services preferred.
Experience: Microsoft Server operating systems administration experience.
Experience: Microsoft Office 365, SharePoint, and Teams systems administration experience.
Experience: PowerShell scripting is preferred but not required.
Experience: Jack Henry Silverlake experience preferred but not required.
Experience: Cisco network, switching, and routing experience preferred but not required.
Experience: Zoom Phone and Call Center experience preferred but not required.
Experience: Hands-on experience diagnosing and resolving basic technical issues.
Experience: Excellent communication and interpersonal skills.

Location and Work Setting

Onsite position based in Lincoln, Nebraska (ZIP 68516).

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Cisco Support Jobs

Senior Technical Support Analyst (Tier 3)

Technical Support Specialist

Help Desk Technician

Technical Support Representative - Advanced Tier 2/3

IT Help Desk Support I

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