Support Jobs in Newport Beach, CA

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Stor-It Self Storage Newport Beach, CA

Newport Beach, CA

Today

$68k - $70k/yr Full time End User Support Hardware Support Help Desk Support

Stor-It Self Storage is hiring a Desktop Support Specialist to strengthen IT support across multiple Southern California locations.

Deliver desktop and end-user support for computers, laptops, mobile devices, printers, and peripherals, resolving hardware and software issues efficiently.
Diagnose network connectivity problems, including LAN (Local Area Network), TCP/IP, and related network components.
Support users across Windows and Microsoft Windows Server environments.
Perform Windows Server support tasks such as user account creation, password resets, policy application, and permissions management.
Troubleshoot devices for hardware failures or malfunctions and coordinate repair or replacement as needed.
Review and analyze system logs to identify and resolve complex issues involving hardware, applications, or network infrastructure.
Work with the Network Security partner to maintain and support security protocols that safeguard company data.
Assist with deploying software updates, patches, and operating system upgrades across multiple devices while minimizing downtime.
Provide clear, user-friendly technical guidance and communicate updates to end-users of varying skill levels.

Proven experience in desktop support or IT support, with strong troubleshooting across hardware, software, and network systems.
Working knowledge of computer networking, including LAN/WAN architecture, TCP/IP, DNS management, and network security best practices.
Hands-on experience supporting Windows and Windows Server operating systems.
Ability to support Server Security for user account administration.
Strong analytical skills to diagnose complex technical issues quickly and accurately.
Excellent communication skills for explaining steps and providing status updates to end-users.
Knowledge of hardware components such as motherboards, hard drives, RAM modules, printers, mobile devices, and peripherals, with the ability to troubleshoot and support equipment.
Understanding of IT infrastructure components including switches, routers, DNS servers, TCP/IP configuration, and LAN setup is highly desirable.

Location: Newport Beach, CA (onsite)
Work model: In person
Pay: USD 68,000 - 70,000 per year
Site coverage: Corporate Office in Newport Beach and 11 sites mostly across Southern California

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