Desktop Support Specialist

Stor-It Self Storage is hiring a Desktop Support Specialist to strengthen IT support across multiple Southern California locations.

Responsibilities

• Deliver desktop and end-user support for computers, laptops, mobile devices, printers, and peripherals, resolving hardware and software issues efficiently.
• Diagnose network connectivity problems, including LAN (Local Area Network), TCP/IP, and related network components.
• Support users across Windows and Microsoft Windows Server environments.
• Perform Windows Server support tasks such as user account creation, password resets, policy application, and permissions management.
• Troubleshoot devices for hardware failures or malfunctions and coordinate repair or replacement as needed.
• Review and analyze system logs to identify and resolve complex issues involving hardware, applications, or network infrastructure.
• Work with the Network Security partner to maintain and support security protocols that safeguard company data.
• Assist with deploying software updates, patches, and operating system upgrades across multiple devices while minimizing downtime.
• Provide clear, user-friendly technical guidance and communicate updates to end-users of varying skill levels.

Requirements

• Proven experience in desktop support or IT support, with strong troubleshooting across hardware, software, and network systems.
• Working knowledge of computer networking, including LAN/WAN architecture, TCP/IP, DNS management, and network security best practices.
• Hands-on experience supporting Windows and Windows Server operating systems.
• Ability to support Server Security for user account administration.
• Strong analytical skills to diagnose complex technical issues quickly and accurately.
• Excellent communication skills for explaining steps and providing status updates to end-users.
• Knowledge of hardware components such as motherboards, hard drives, RAM modules, printers, mobile devices, and peripherals, with the ability to troubleshoot and support equipment.
• Understanding of IT infrastructure components including switches, routers, DNS servers, TCP/IP configuration, and LAN setup is highly desirable.

Technologies

• Windows
• Microsoft Windows Server / Windows Server
• TCP/IP
• LAN (Local Area Network)
• LAN/WAN architecture
• DNS management / DNS servers
• Switches, routers

Job Location and Pay

• Location: Newport Beach, CA (onsite)
• Work model: In person
• Pay: USD 68,000 - 70,000 per year
• Site coverage: Corporate Office in Newport Beach and 11 sites mostly across Southern California