Support Jobs in Newtown Square, PA

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8d ago

IT Help Desk Technician

White Horse Village Newtown Square, PA

Newtown Square, PA

8d ago

$30 - $33/hr Full time Computer Skills Customer Support End User Support

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Job Description

Responsibilities

Deliver professional, clear communication with coworkers, management, and vendors, prioritizing excellent customer service.
Apply proven problem-solving skills in a collaborative, deadline-driven setting while juggling multiple priorities.
Show meticulous attention to detail and strong organizational skills to identify and implement effective solutions.
Be dependable and capable of working independently or as part of a team.
Maintain general IT knowledge across areas such as desktop support and cybersecurity.
Perform remote fixes on computing equipment, peripherals, and wireless or cellular devices.
Verify that fixes fully resolve the reported issues.
Support daily desktop operations for office and field staff, including configuration, deployment, and troubleshooting of workstations, mobile devices, software, operating systems, and applications.
Configure, maintain, upgrade, and troubleshoot workstations, laptops, tablets, iPhones, mobile devices, and printers.
Keep workstation security patches, virus definitions, and software updates up to date.
Onboard new teammates with IT best practices and policy guidelines.
Set up desktops and mobile devices, create software accounts, and assist in training new staff on hardware and software usage.
Maintain an accurate inventory of PCs, mobile devices, printers, software licenses, and related equipment.
Support telephony adds, moves, and changes as needed.
Coordinate with vendors to facilitate repairs of hardware such as printers, laptops, and desktops.
Perform hands-on fixes at the desktop level.
Perform other duties as assigned.

Requirements

Help desk experience: 1 year (Preferred)
Windows experience: 1 year (Preferred)

Technologies

Windows

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Administrative Functions

Maintain positive work relationships with colleagues across departments.
Assist in planning, developing, organizing, and implementing departmental activities as directed.
Help coordinate departmental services with other departments.
Adhere to White Horse Village policies and procedures.
Create and maintain a customer-centric service environment.
Attend monthly town hall meetings as scheduled.

Training/In-Service Attendance

Attend and participate in all required in-services and educational classes.

Safety and Sanitation

Follow safety procedures and precautions related to job duties.
Report injuries promptly to a supervisor.
Lift using proper technique and assist others when directed.
Report unsafe or hazardous conditions and equipment.
Keep the work area clean and hazard-free.
Follow infection control procedures where applicable.
Know and follow fire and disaster plans.
Use personal protective equipment when tasks involve infectious materials.

Equipment and Supply Usage

Report equipment malfunctions or breakdowns promptly.
Notify the appropriate person of low or depleted supplies.
Use equipment for its intended purpose and follow official procedures.

Resident Rights

Maintain confidentiality of resident information.
Handle resident property with respect.
Knock before entering a resident’s living unit when necessary.
Ensure residents are treated fairly, with respect for privacy and individuality.
Uphold residents’ civil rights.

Regulatory Compliance

Follow OSHA, DHS, DOH, and CDC guidelines.
Review Safety Data Sheets prior to handling any chemicals.
Treat all team members fairly and without regard to race, color, creed, national origin, age, sex, sexual orientation, religion, ADA or marital status.
Adhere to local, state, and federal regulations as they apply.
Complete annual compliance training and demonstrate conduct aligned with the code of conduct.
Adhere to White Horse Village’s code of conduct in performing duties.

Committee Function

Serve on committees as assigned and participate fully.

Position Specific Duties

Stellar customer service and professional communication with internal customers and vendors are essential to success.
Demonstrated history of solving problems in a collaborative, deadline-driven environment while managing multiple priorities.
Strong attention to detail and organizational skills to identify and implement solutions.
Dependable and able to work independently or as part of a team.
Generalist IT knowledge across desktop support, cyber security, and related areas.
Perform fixes on remote computing equipment, peripherals, and wireless/cell devices; test fixes to ensure resolution.
Manage daily desktop support operations for office and field staff, including configuration, deployment, and troubleshooting of workstations, mobile devices, software, operating systems, and applications.
Handle hardware and software configuration, maintenance, upgrades, and troubleshooting for workstations, laptops, tablets, iPhones, mobile devices, and printers.
Maintain workstation security patches, virus updates, and software updates.
Onboard new team members with IT best practices and policy training.
Stand up desktops and mobile devices, create software accounts, and assist in training new staff on hardware and software usage.
Maintain an accurate inventory of PCs, mobile devices, printers, software licenses, and related equipment.
Support telephony adds, moves, and changes as required.
Interact with vendors to facilitate hardware repairs (printers, laptops, desktops).
Perform hands-on fixes at the desktop level.
Other duties as assigned.

Compliance Requirements

Completes annual compliance and HIPAA training and demonstrates conduct aligned with the Code of Conduct.
Adheres to the organization's policies and procedures regarding the Compliance Program and reports concerns promptly.
Follows all local, state, and federal regulations as they pertain to the position.
Adheres to Privacy and Security practices in line with HIPAA regulations.

Values

Integrity
Compassion
Inclusiveness
Growth
Generosity
Respect
Relationships
Stewardship

Job Type

Full-time

Pay

$30.00 - $33.45 per hour

Experience

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Work Location

In person

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