Support Jobs in Niceville, FL

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Technical Support Representative

LiveOak Fiber Niceville, FL

Niceville, FL

Today

$24 - $26/hr Full time Customer Support Help Desk Support Network Support

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Job Description

LiveOak Fiber is seeking an experienced Technical Support Representative to support customers onsite in Niceville, FL. In this role, you will troubleshoot complex technical problems on the local area network, assist with service provisioning and billing-related workflows, and coordinate across teams to keep customers moving forward.

You will handle customer-facing support through digital communication channels and ticketing systems, working daily tickets while applying foundational networking principles. The position also includes using telemetry tools such as Calix Cloud to investigate customer network performance and help resolve issues efficiently.

What you’ll do

Use a technical support background to resolve complex service issues via digital channels in a timely and effective manner
Help provision voice and data services
Assist with phone number porting
Accept orders from new customers and modify existing customer orders
Schedule installations, work orders, and trouble calls as needed
Diagnose and troubleshoot technical problems using foundational networking principles to ensure accurate resolutions
Work tickets daily and manage inquiries, escalations, and service requests in a timely way
Act as a liaison between technical support, engineering, and customer service teams to support smooth collaboration
Use Calix Cloud (telemetry programs) to troubleshoot customer network performance
Identify issues that require escalation and route them to higher-level technical teams or management when necessary
Reach out proactively to address potential service concerns, conduct customer satisfaction surveys, and collect feedback for continuous improvement

Minimum qualifications

2+ years of experience in technical support with a strong foundation in networking principles and troubleshooting
Experience supporting voice services
Experience adding and removing services on existing accounts
Experience scheduling work orders for customers using dispatch software
Experience in telecommunications for at least a year
Understanding of service provisioning for voice and data
Experience working with billing and provisioning systems
Flexible hours, including occasional nights and weekends

Helpful background

Relevant technical certifications (examples provided: CompTIA Network+, CCNA)
Experience with Calix (or other GPON systems)
Hands-on experience working with billing and provisioning systems
Associate's degree or equivalent education
Certification in customer service or technical support

Tools and technologies

Calix (GPON system)
Calix Cloud

Pay and benefits

$24 - $26 USD per hour
100% company-paid medical, dental, and vision coverage for you and your dependents
Bonus potential
Career development opportunities
Competitive total rewards program including employer-paid medical, dental, and vision
Paid time off

Working environment and physical demands

Walking: up to 40%
Standing: up to 40%
Reaching: up to 10%
Lifting and/or bending: up to 10%
Indoor and outdoor work environment
Able to lift up to 45 pounds
Travel: 10%

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