Onsite in Everett, WA, this IT Support Engineer I role offers a competitive hourly rate of USD 25 - 41. The benefits package includes health insurance, 401(k) matching, paid time off, and parental leave. You will support infrastructure, warehousing operations, production environments, and laboratory facilities with incident triage, deployment, and troubleshooting across Windows, Linux, and maxOS workstations and servers, network configuration, and on-call responsibilities.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Parental leave
Team and culture
Amazon Leo IT Services is a fast paced technical support organization focused on delivering large scale business initiatives while maintaining a Day1 mentality. Our support scope spans Production Operations, Lab Operations, Launch, and Warehousing, emphasizing timely, reliable service for critical operations.
A Day in the Life
Your day begins with reviewing critical incidents to establish prioritization. After triaging urgent issues, you join the daily team stand-up and tackle projects and tickets essential to production. You participate in a rotating on-call schedule, collaborate with production teams, mentor colleagues, and strive for stability and standardization. Operational excellence and customer focus are core values as you contribute to best-in-class services for critical operations.
Responsibilities
- Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues
- Provision, deploy, and troubleshoot Windows, Linux, and maxOS workstations
- Provision, deploy, and troubleshoot bare-metal Windows and Linux servers
- Configure, deploy, and replace network infrastructure including switches, routers, and firewalls
- Participate in hiring, training, and development of others
- Provide technical support for Amazon Leo Production, lab and launch infrastructure, components, and associated software
- Provide remote support for Amazon Leo employees and infrastructure worldwide
- Perform scheduled maintenance and system upgrades
- Assist with project implementations and technology deployments
- Drive engineering best practices (e.g., Operational Excellence, Security, Quality) and set standards
- Participate in on-call responsibilities
Requirements
- High school or equivalent diploma
- 2+ years of technical support experience
- 2+ years of IT client, server, and network service delivery experience
Technologies
About the Team
Amazon Leo IT Services is a fast paced technical support organization that is focused on supporting large scale business initiatives while keeping a Day1 mentality. Our support scope involves several highly technical areas such as Production Operations, Lab Operations, Launch, and Warehousing.
