Support Jobs in Norfolk, NE

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IT Help Desk Technician

Stealth Broadband, LLC Norfolk, NE

Norfolk, NE

Today

$22 - $28/hr Full time Cable Installation Customer Support Hardware Support

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Job Description

Stealth Broadband, LLC provides managed broadband and Wi-Fi services to customers across multiple locations, supported by a hands-on IT Help Desk Technician team. This onsite role in Norfolk, Nebraska supports Stealth Broadband and related companies, helping deliver reliable business Internet, strong Wi-Fi performance, and responsive Tier 2 assistance.

Responsibilities

Provision and configure customer premise equipment including Fiber ONT’s, Fixed Wireless CPE’s, and SOHO routers.
Assist with configuration of 1/10Gigabit switches and routers.
Assist with configuration of 5GHz / 6GHz / 11 GHz / 60 GHz wireless backhaul radios.
Troubleshoot and repair Wi-Fi signal issues, including responding to trouble reports and resolving customer problems.
Install and terminate Ethernet and Coaxial cabling in multi-tenant dwellings.
Assist with video surveillance system installations, including testing and pointing cameras.
Correct and repair business Internet service issues.
Provide Tier 2 Support for all broadband services, including after-hours on-call Tier 2 coverage.
Maintain a clean and organized workplace.
Perform other related duties as assigned by management.

Requirements

Ability to report during business hours to the office in Norfolk, Nebraska.
High School diploma or equivalent.
Excellent client-facing and internal communication skills.
Solid organizational skills with attention to detail and multitasking.
Valid US driver’s license.
On-call availability of no more than 2 weeks out of every 6 weeks.
Prior installation and repair, IT or networking experience.

Technologies you’ll work with

Fiber ONT’s, Fixed Wireless CPE’s, SOHO routers
1/10Gigabit switches and routers
5GHz / 6GHz / 11 GHz / 60 GHz wireless backhaul radios
Wi-Fi, Ethernet cabling, Coaxial cabling
Video surveillance system
IPv4 Subnets, VLANS

Skills

Equipment troubleshooting skills
Strong customer service skills
Detailed record keeping
Ability to install cabling in customer locations including homes and businesses
Ability to work with Wi-Fi networks
Ability to meet deadlines and manage stress in high-pressure situations
Basic understanding of IPv4 Subnets and VLANS
Basic understanding of routing and switching
Work in a safe manner at all times

Preferred qualifications

An associate degree or equivalent experience in Networking, Computer Science, or a related field
2+ years’ experience in computer networks and systems maintenance
2+ years’ experience on current network operating systems

Compensation and benefits

$22.00 - $28.00 per hour. This is a Full-time, Permanent onsite position.

Health & Dental Insurance
Vision Insurance
PTO (Paid time off)
401K Match
401(k) and 401(k) matching
Cell phone reimbursement
Employee discount

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