IT Help Desk Technician

Stealth Broadband, LLC provides managed broadband and Wi-Fi services to customers across multiple locations, supported by a hands-on IT Help Desk Technician team. This onsite role in Norfolk, Nebraska supports Stealth Broadband and related companies, helping deliver reliable business Internet, strong Wi-Fi performance, and responsive Tier 2 assistance.

Responsibilities

• Provision and configure customer premise equipment including Fiber ONT’s, Fixed Wireless CPE’s, and SOHO routers.
• Assist with configuration of 1/10Gigabit switches and routers.
• Assist with configuration of 5GHz / 6GHz / 11 GHz / 60 GHz wireless backhaul radios.
• Troubleshoot and repair Wi-Fi signal issues, including responding to trouble reports and resolving customer problems.
• Install and terminate Ethernet and Coaxial cabling in multi-tenant dwellings.
• Assist with video surveillance system installations, including testing and pointing cameras.
• Correct and repair business Internet service issues.
• Provide Tier 2 Support for all broadband services, including after-hours on-call Tier 2 coverage.
• Maintain a clean and organized workplace.
• Perform other related duties as assigned by management.

Requirements

• Ability to report during business hours to the office in Norfolk, Nebraska.
• High School diploma or equivalent.
• Excellent client-facing and internal communication skills.
• Solid organizational skills with attention to detail and multitasking.
• Valid US driver’s license.
• On-call availability of no more than 2 weeks out of every 6 weeks.
• Prior installation and repair, IT or networking experience.

Technologies you’ll work with

• Fiber ONT’s, Fixed Wireless CPE’s, SOHO routers
• 1/10Gigabit switches and routers
• 5GHz / 6GHz / 11 GHz / 60 GHz wireless backhaul radios
• Wi-Fi, Ethernet cabling, Coaxial cabling
• Video surveillance system
• IPv4 Subnets, VLANS

Skills

• Equipment troubleshooting skills
• Strong customer service skills
• Detailed record keeping
• Ability to install cabling in customer locations including homes and businesses
• Ability to work with Wi-Fi networks
• Ability to meet deadlines and manage stress in high-pressure situations
• Basic understanding of IPv4 Subnets and VLANS
• Basic understanding of routing and switching
• Work in a safe manner at all times

Preferred qualifications

• An associate degree or equivalent experience in Networking, Computer Science, or a related field
• 2+ years’ experience in computer networks and systems maintenance
• 2+ years’ experience on current network operating systems

Compensation and benefits

$22.00 - $28.00 per hour. This is a Full-time, Permanent onsite position.

• Health & Dental Insurance
• Vision Insurance
• PTO (Paid time off)
• 401K Match
• 401(k) and 401(k) matching
• Cell phone reimbursement
• Employee discount