Support Jobs in Oak Brook, IL

1 job found

Include remote jobs

2d ago

Help Desk Technician I

Willdan Oak Brook, IL

Oak Brook, IL

2d ago

$32 - $37/hr Full time End User Support Hardware Support Help Desk

Apply Now

Job Description

The Help Desk Technician I role at Willdan in Oak Brook, IL offers a hybrid work arrangement with three days in the office and provides first-level IT support across the organization, handling hardware, software, enterprise applications, and network issues via ticketing, phone, chat, and in-person interactions.

Details

Location: Oak Brook, IL, hybrid (3 days in office).
Salary: USD 32 - 37 per hour.

Responsibilities

Deliver prompt technical support for desktops, laptops, mobile devices, peripherals, printers, phones, and basic networking concerns.
Address and track helpdesk tickets, phone inquiries, and on-site requests with professionalism and a focus on customer satisfaction.
Configure workstations and user environments for new hires and replacements, including software installations, data transfers, and peripheral setup.
Assist with onboarding and offboarding processes using standardized forms and checklists.
Maintain accurate IT asset inventory for assigned locations; participate in audits, asset tagging, lease returns, and decommissioning activities.
Contribute to IT process improvements by creating technical documentation and knowledge-base articles to support self-service and internal training.
Support mobile device and endpoint management through MDM platforms such as MangeEngine, JAMF, and InTune.
Participate in IT projects including system migrations, hardware refreshes, software rollouts, and office moves.
Identify recurring issues and escalate unresolved problems to higher-level support or engineers.
Seek opportunities to improve response and resolution times and enhance service desk efficiency, including automation and form/process enhancements.
Maintain a clean and organized workspace, including IT storage areas.
Lift and set up equipment weighing up to 35 pounds as needed.
Identify, research, and resolve technical problems; respond to telephone calls, emails, and helpdesk tickets, along with personnel requests for support.
Perform additional duties as assigned in support of IT operations.

Requirements

High school diploma or equivalent required.
Associate or Bachelor’s degree or relevant technical certifications (for example, CompTIA A+, CompTIA Network+, HDI Support Center Analyst, or Microsoft certifications) are preferred.
Strong verbal and written communication skills.
1 to 3 years of helpdesk or IT support experience in a professional environment.
Proficiency with Windows 11, macOS, and Microsoft 365 services.
Familiarity with enterprise ticketing systems such as ServiceNow and standard support tools.
Basic knowledge of networking concepts and troubleshooting (Wi-Fi, DNS, VPN) and familiarity with ITSM, ITIL, and ITAM frameworks.
Experience with a service desk platform such as ServiceNow.
Exposure to device management platforms such as JAMF, MangeEngine, or Microsoft InTune.
Familiarity with workflow automation, scripting (PowerShell), and process documentation.

Technologies

Windows 11
MacOS
Microsoft 365
ServiceNow
MangeEngine
JAMF
InTune
PowerShell
ITSM
ITIL
ITAM

View full job page →

Get Job Alerts

New jobs delivered to your inbox.