Oak Brook, IL

Support Jobs in Oak Brook, IL

3 jobs found

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30d ago

IT support specialist

Tidal Financial Group Oak Brook, IL

Oak Brook, IL

30d ago Closed

Full time Device Management End User Support Help Desk Support

This position is no longer accepting applications (closed Sep 18, 2026).

Job Description

Tidal Financial Group is hiring an IT support specialist to serve as the first line of help for employees. This hybrid role in Oak Brook, IL focuses on resolving day-to-day technical issues, supporting onboarding and offboarding, and managing identity and access to keep staff productive while meeting the expectations of a regulated financial services environment.

You will work through a ticketing workflow, troubleshoot issues across Microsoft 365 and connectivity tools, and support the full endpoint lifecycle from provisioning and imaging to enrollment and compliance checks.

What you’ll do

Act as the primary responder for incoming IT support requests via the IT ticketing system (NinjaOne).
Handle common user needs such as password resets, account unlocks, login assistance, software installation, printer setup, and general “how do I?” questions.
Triage, categorize, prioritize, and resolve requests while meeting established service levels.
Escalate complex technical, identity, or networking issues to the System Administrator with clear communication and thorough documentation.
Troubleshoot Wi-Fi, internet, VPN, and Microsoft 365 issues, including Outlook, Teams, SharePoint, and OneDrive.
Support conference room technology and resolve Zoom or Microsoft Teams meeting issues.
Provide friendly, responsive, professional support that helps employees stay productive.
Configure new hire laptops, perform device imaging, and coordinate equipment deployment.
Perform endpoint enrollment and compliance checks using Intune, Rippling MDM, or similar device management platforms.
Support hardware lifecycle activities such as provisioning, inventory tracking, replacements, and adherence to device standards.
Partner with Human Resources and the broader IT team for employee onboarding and offboarding.
Provision and deprovision standard accounts following established processes.
Troubleshoot front-line authentication and multi-factor authentication (MFA) issues.
Route elevated access requests, role changes, and non-standard configurations through established approval workflows.
Identify and report suspicious emails, phishing attempts, and potential security concerns.
Follow security policies and handle sensitive information with professionalism expected in a regulated financial services environment.
Document troubleshooting steps, resolutions, and user communications in the ticketing system.
Contribute internal documentation and knowledge articles in Notion to improve consistency and reduce repeat issues.
Spot recurring issues and recommend workflow or documentation improvements to strengthen the overall support experience.

Skills and qualifications

5+ years of IT support, help desk, desktop support, or similar technical support experience.
Strong troubleshooting skills across Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive.
Experience supporting Entra ID (Azure AD), multi-factor authentication, and user identity management.
Familiarity with endpoint management platforms such as Intune, Rippling MDM, or similar solutions.
Experience working in a ticketing system (NinjaOne or similar), managing priorities and meeting service levels.
Hands-on experience configuring laptops, supporting hardware, and troubleshooting peripherals and conference room technology.
Working knowledge of Wi-Fi, VPN, and basic networking concepts.
Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users.
Organized, dependable, and able to manage multiple priorities independently.
Proactive mindset focused on ownership, continuous improvement, and collaborative problem solving.

Technologies you’ll work with

NinjaOne
Microsoft 365, Outlook, Teams, SharePoint, OneDrive, and Microsoft Teams meetings
Zoom
Intune and Rippling MDM
Entra ID (Azure AD)
Multi-factor authentication (MFA)
Notion
Wi-Fi and VPN

Preferred qualifications

Experience supporting technology in financial services or another regulated industry.
Experience with email security platforms such as Mimecast or similar tools.
Basic PowerShell or scripting experience.
Familiarity with SOC 2, business continuity, disaster recovery, or other IT compliance frameworks.
Relevant certifications such as CompTIA A+, Microsoft 365 Fundamentals, or similar.
Familiarity with AI tools such as ChatGPT or Claude and interest in using them to improve troubleshooting, documentation, and operational efficiency.

Physical requirements

Prolonged periods of sitting and working at a computer while providing technical support.
Frequent use of a computer, keyboard, mouse, telephone, and collaboration tools.
Ability to move throughout the office to provide desk-side technical support and deploy equipment.
Ability to lift, carry, and install laptops, monitors, docking stations, printers, and other IT equipment weighing up to 25 pounds.
Ability to bend, reach, kneel, and occasionally work under desks or behind workstations while installing or troubleshooting equipment.
Ability to remain focused while managing multiple support requests in a fast-paced environment.

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2mo ago

IT Technical Support Engineer Senior

Advocate Aurora Health Oak Brook, IL

Oak Brook, IL

2mo ago Closed

$47 - $71/hr Full time Active Directory End User Support Information Technology (IT)

This position is no longer accepting applications (closed Jul 27, 2026).

Job Description

Advocate Aurora Health is seeking a Senior IT Technical Support Engineer to oversee end-user device management, technical operations, and project coordination across HIT Support Services. This onsite role in Oak Brook, Illinois, entails collaborating with cross-functional teams on security, governance, and complex issue escalation, with compensation ranging from USD 47 to 71 per hour.

Responsibilities

Enforces and applies architecture standards and governance, contributing input to corporate policies.
Collaborates with cross-functional teams to mitigate risks and improve work processes.
Implements established device security standards and provides senior-level consulting to end users for solution requirements.
Escalates complex device or application selections as needed and oversees adherence to change control processes.
Guides team members, represents the enterprise in change control, and documents architecture and design.
Facilitates proactive communication among technical teams and manages all end-user devices, including desktops, mobile devices, and printers.
Monitors and analyzes the environment to prevent issues and identifies improvement opportunities using tools and observation.
Analyzes data to uncover systemic issues and risks, preventing incidents, and works with engineering on corrective action plans.
Provides guidance to technicians for software deployment per defined processes and serves as a resource for addressing technical environment deficiencies.
Acts as the top escalation point within Support Services for the most technically complex issues.
Ensures fleet management is documented and oversees all aspects of technical operations.
Develops and executes coding or scripting to meet operational imperatives and applies DevOps best practices.
Provides enterprise-wide consultation and documents coding, scripting, and process re-engineering efforts.
Ensures incidents and service requests are resolved within service level objectives and analyzes performance metrics to improve cost and service efficiency.
Delivers direct feedback on team performance, standards compliance, and technical proficiency, and communicates effectively with senior leadership and end users.
Serves as a technical SME for site or regional projects of varying size and coordinates project plans and team activities.
Guides project team meetings, communicates status to stakeholders, and escalates issues as required.
Acts as the highest technical matrix resource for activities requiring support from other teams including technical, networking, security, and vendors.
Ensures project documentation is completed and manages the escalation process for highly complex issues.
Provides SME input on software deployment, information security management, operations oversight, testing, procedure management, standards, and compliance.
Interacts with site service lines and operational leaders to capture new business needs and adoption barriers, locating existing solutions or collaborating with engineering on new technology.
Serves as a technical expert across HIT Support Services during technical reviews and defines site-based information security, availability, testing, and compliance activities.
Represents the site on system-wide enterprise technical oversight committees and works with core technology owners to improve adoption and optimization goals.
Ensures core application and local site technology training is available and maintains team competency; fosters a culture of continuous learning and technology adoption.
Coordinates and guides staff onboarding to ensure new team members become productive quickly.

Requirements

Ability to understand complex requirements and solutions that integrate multi-platform applications.
Excellent communication and customer service skills.
Knowledge of a variety of hardware platforms, architectures, and operating systems.
Strong project planning and management capabilities.
Experience with automated software deployment and device management tools.
Background in application programming and/or scripting, DevOps practices, and database administration.
Active Directory experience including group policy creation/administration and user and device management.
Proficiency with Microsoft Office productivity platforms.

Technologies

Active Directory
Microsoft Office productivity platforms

Licensure, Registration, and/or Certification Required

None Required

Physical Requirements and Working Conditions

Position requires travel which may expose you to road and weather hazards.
Exposed to a normal office environment and required to operate all necessary equipment.
24 hour per day, 7 days a week on-call support is required.

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2mo ago

Help Desk Technician I

Willdan Oak Brook, IL

Oak Brook, IL

2mo ago Closed

$32 - $37/hr Full time End User Support Hardware Support Help Desk

This position is no longer accepting applications (closed Jul 21, 2026).

Job Description

The Help Desk Technician I role at Willdan in Oak Brook, IL offers a hybrid work arrangement with three days in the office and provides first-level IT support across the organization, handling hardware, software, enterprise applications, and network issues via ticketing, phone, chat, and in-person interactions.

Details

Location: Oak Brook, IL, hybrid (3 days in office).
Salary: USD 32 - 37 per hour.

Responsibilities

Deliver prompt technical support for desktops, laptops, mobile devices, peripherals, printers, phones, and basic networking concerns.
Address and track helpdesk tickets, phone inquiries, and on-site requests with professionalism and a focus on customer satisfaction.
Configure workstations and user environments for new hires and replacements, including software installations, data transfers, and peripheral setup.
Assist with onboarding and offboarding processes using standardized forms and checklists.
Maintain accurate IT asset inventory for assigned locations; participate in audits, asset tagging, lease returns, and decommissioning activities.
Contribute to IT process improvements by creating technical documentation and knowledge-base articles to support self-service and internal training.
Support mobile device and endpoint management through MDM platforms such as MangeEngine, JAMF, and InTune.
Participate in IT projects including system migrations, hardware refreshes, software rollouts, and office moves.
Identify recurring issues and escalate unresolved problems to higher-level support or engineers.
Seek opportunities to improve response and resolution times and enhance service desk efficiency, including automation and form/process enhancements.
Maintain a clean and organized workspace, including IT storage areas.
Lift and set up equipment weighing up to 35 pounds as needed.
Identify, research, and resolve technical problems; respond to telephone calls, emails, and helpdesk tickets, along with personnel requests for support.
Perform additional duties as assigned in support of IT operations.

Requirements

High school diploma or equivalent required.
Associate or Bachelor’s degree or relevant technical certifications (for example, CompTIA A+, CompTIA Network+, HDI Support Center Analyst, or Microsoft certifications) are preferred.
Strong verbal and written communication skills.
1 to 3 years of helpdesk or IT support experience in a professional environment.
Proficiency with Windows 11, macOS, and Microsoft 365 services.
Familiarity with enterprise ticketing systems such as ServiceNow and standard support tools.
Basic knowledge of networking concepts and troubleshooting (Wi-Fi, DNS, VPN) and familiarity with ITSM, ITIL, and ITAM frameworks.
Experience with a service desk platform such as ServiceNow.
Exposure to device management platforms such as JAMF, MangeEngine, or Microsoft InTune.
Familiarity with workflow automation, scripting (PowerShell), and process documentation.

Technologies

Windows 11
MacOS
Microsoft 365
ServiceNow
MangeEngine
JAMF
InTune
PowerShell
ITSM
ITIL
ITAM

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Support Jobs in Oak Brook, IL

IT support specialist

IT Technical Support Engineer Senior

Help Desk Technician I

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