Support Jobs in Okmulgee, OK

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Muscogee Creek Nation Okmulgee, OK

Okmulgee, OK

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Full time Customer Service Customer Support Help Desk Support

Provide Tier 1 technical support onsite in Okmulgee, OK by assisting customers, resolving basic issues, and escalating complex problems.

Handle Help Desk tickets in a timely manner
Respond to customer needs via phone, email, and computer chat
Address service issues and requests promptly
Assist customers with troubleshooting and support
Document customer interactions and ticket details
Diagnose problems, resolve issues within Tier 1 scope, and escalate items to the next Tier when needed
Follow up with customers to confirm issues are resolved
Maintain regular attendance to support help desk operations
Perform other duties as assigned

Associate’s degree in computer or related field (preferred)
2+ years of relevant work experience required
Healthcare environment experience (preferred, not required)
Incumbent must be insurable and have a valid Oklahoma Driver’s License required
Ability to diagnose and resolve basic computer technical issues
Excellent oral communication skills
Detail oriented for accurate ticket notes and documentation
Highly organized to keep Help Desk tickets in order
Ability to work independently with minimum supervision
Maintain a confident and professional demeanor

Normal office work plus demands related to installing, configuring, or maintaining equipment and hardware
Ability to lift objects of at least 50 pounds
Driving to other MCNDH facilities is required as part of duties

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