Helpdesk Tech - I.T.

Provide Tier 1 technical support onsite in Okmulgee, OK by assisting customers, resolving basic issues, and escalating complex problems.

Responsibilities

• Handle Help Desk tickets in a timely manner
• Respond to customer needs via phone, email, and computer chat
• Address service issues and requests promptly
• Assist customers with troubleshooting and support
• Document customer interactions and ticket details
• Diagnose problems, resolve issues within Tier 1 scope, and escalate items to the next Tier when needed
• Follow up with customers to confirm issues are resolved
• Maintain regular attendance to support help desk operations
• Perform other duties as assigned

Requirements

• Associate’s degree in computer or related field (preferred)
• 2+ years of relevant work experience required
• Healthcare environment experience (preferred, not required)
• Incumbent must be insurable and have a valid Oklahoma Driver’s License required
• Ability to diagnose and resolve basic computer technical issues
• Excellent oral communication skills
• Detail oriented for accurate ticket notes and documentation
• Highly organized to keep Help Desk tickets in order
• Ability to work independently with minimum supervision
• Maintain a confident and professional demeanor

Work Environment

• Primarily office-based work operating computers and other office equipment
• Driving a GSA vehicle to other facilities to perform duties is required

Physical Demands

• Normal office work plus demands related to installing, configuring, or maintaining equipment and hardware
• Ability to lift objects of at least 50 pounds
• Driving to other MCNDH facilities is required as part of duties