Asurion offers an in-home sales and tech support role in Orange, New Jersey, combining hands-on tech assistance with customer-facing field work. This part-time opportunity requires daily travel to customer residences and begins with paid training to equip you for independent field success, all while applying the Serve, Solve, Sell approach that guides every interaction.
Responsibilities
- Serve as a Field Sales Representative on the front line, guiding customers through Asurion’s Serve, Solve, Sell framework.
- Complete paid training to prepare for independent field work.
- Learn product offerings and gain practical sales experience while strengthening communication, negotiation, and problem-solving skills.
- Receive ongoing coaching and mentoring to support growth, confidence, and tech-savviness.
- Serve: meet customers in-home, in-office, or wherever they are; pre-schedule interactions to meet and exceed sales targets.
- Serve: deliver exceptional customer service throughout every interaction, always placing the customer first.
- Solve: apply expertise to diagnose and resolve tech issues, communicating solutions clearly for customers with varying levels of tech knowledge.
- Solve: ensure customers leave with a working resolution and a product that addresses future tech needs.
- Sell: present Asurion’s growing product lineup with tailored recommendations.
- Sell: actively listen to identify customer needs and position products to meet them.
- Sell: employ strong negotiation and communication skills to reach appropriate sales outcomes.
Requirements
- Comfort with a sales environment that includes meeting targets.
- Valid driver’s license and a satisfactory driving record with at least one year of driving experience.
- Proof of valid car insurance (Manhattan excluded).
- Personal vehicle (not motorcycles). Travel may cover neighborhoods around the inventory warehouse, with a maximum one-way distance of 120 miles.
- Ability to work a varied five-day week, including evenings, weekends, and holidays.
- Personal cellphone to stay connected on the job.
- Comfortable working around household pets.
- Efficient, adaptable, goal-oriented, and persuasive communication skills.
- Open-minded with a passion for learning a wide range of skills applicable to multiple career paths.
- Naturally outgoing and enjoy human interaction.
- Note: Work hours may vary by business needs and market demand; flexibility may be required.
Benefits
- Base hourly rate guaranteed for all hours worked, with bi-weekly pay and the option to access earned pay early.
- Uncapped commissions based on sales performance, paid bi-weekly.
- Mileage reimbursement based on IRS guidelines, paid weekly.
- $35 monthly phone stipend.
- Three weeks of paid training dedicated to your success.
Part-Time Schedule
- This is a part-time role with preferred afternoon and evening availability.
- Most positions follow a five-day schedule from 4:05 PM to 9:00 PM, with end times varying by customer needs.
- In select markets, a flexible 4+ day option may be available.
- Flexible option details: 25 hours per week across at least four days, with at least one weekend day; shifts run between 12:05 PM and 9:00 PM. You may start as late as 4:00 PM and must be available until 9 PM on scheduled days.
- If the flexible option exists in your market, you may choose between the two schedules.
- Availability is essential; please review these details before applying.
About the Role
We are seeking an In-Home Sales and Tech Support professional to work during our busiest hours. This entry-level role is well suited for someone starting their career, who enjoys talking to people and wants hands-on sales experience in a field-based setting.
Here’s What You Can Expect to Do
As a Field Sales Representative, you will actively engage customers through the Serve, Solve, Sell framework. You will start with paid training to become proficient in independent field work, while learning products and building sales skills. Ongoing coaching will help you stay confident and tech-savvy. In practice, you will:
- Serve: meet customers in their preferred location, with pre-scheduled interactions to aim for sales targets and customer satisfaction.
- Serve: provide consistent, customer-first service throughout the encounter.
- Solve: diagnose and clarify tech issues, delivering solutions that are easy to understand.
- Solve: ensure customers depart with a working resolution and a product that fulfills future needs.
- Sell: offer tailored product recommendations from Asurion’s expanding lineup.
- Sell: listen for needs and position products to meet them, using effective negotiation and communication.
Here’s What You’ll Bring to the Team
- Comfort with a sales environment and meeting targets.
- Valid driver’s license with a satisfactory driving record and at least one year of driving experience.
- Proof of valid car insurance (Manhattan excluded).
- Personal vehicle (excluding motorcycles) with travel up to 120 miles one-way in neighborhoods near the warehouse.
- Ability to work a varied five-day week including evenings, weekends, and holidays.
- Personal cellphone to stay connected on the job.
- Comfortable around household pets.
- Efficient, adaptable, goal-oriented, persuasive communicator.
- Open-minded with a passion for learning a broad range of skills.
- Naturally outgoing personality that thrives on interaction with people.
- Note: Work hours may vary by business needs and market demand; flexibility may be required.
We Take Care of You (Benefits/Pers)
- Base hourly rate guaranteed for all hours worked with bi-weekly pay; early access to earned pay is available.
- Uncapped commissions based on sales performance, paid bi-weekly.
- Mileage reimbursement per IRS guidelines, paid weekly.
- $35 monthly phone stipend.
- Three weeks of paid training to set you up for success.
Get to Know Us
Click to see our day in the life video. Asurion operates as a global tech solutions leader with a culture that values employees at every level. Our products and services support well over 350 million customers worldwide, a scale larger than many major streaming platforms. Our approach centers on listening to customer needs, providing accurate information, and acting with integrity in serving, solving, and selling.
Health and Safety Measures
Employee health and safety are a top priority at Asurion. Field work involves meeting customers at their homes, and we take steps to ensure all team members feel safe while performing their duties in this environment.
