In-Home Sales & Tech Support

This part-time in-home Field Sales Representative role combines customer-facing sales with tech support during peak hours in customers’ schedules. The position is onsite in Orange, NJ, requires daily travel to customer residences, and includes paid training, coaching, and a schedule that often includes afternoons and evenings.

Location and Employment Details

• Location: Orange, NJ (onsite)
• Job type: Part time
• Minimum experience: 1 year
• Compensation: USD 25.00 per hour

Pay Rate

• $25.85 hourly + mileage reimbursement + phone stipend + sales commission

Base hourly pay is guaranteed for all hours worked and is paid bi-weekly.

Schedule

This role requires afternoon and evening availability. Work occurs during customers’ busiest hours, and the schedule may include evenings, weekends, and holidays.

• A varied 5-day week schedule is designed to meet customers on their timeline.
• A flexible 4+ day schedule option may be available, requiring 25 hours of availability per week across at least 4 days, including at least 1 weekend day (Saturday or Sunday).
• Under the flexible option, availability is required for shifts scheduled between 12:05 PM and 9:00 PM (start as late as 4:00 PM, with availability to work until 9:00 PM on scheduled days).
• Work hours may vary based on business needs and market demand, even with a standard schedule provided.

Responsibilities

• Meet customers in-home, in-office, or wherever they are, with customer interactions pre-scheduled by Asurion, with the goal of meeting and surpassing sales targets.
• Provide exceptional customer service throughout the full interaction, prioritizing the customer first.
• Use your expertise to resolve customers’ tech issues and deliver solutions that are understandable for customers at any level of tech knowledge.
• Ensure customers leave with a resolution that works and a product that supports their future tech needs.
• Use Asurion’s range of products to provide tailored solutions.
• Listen actively to identify customer needs and position products in a way that addresses those needs.
• Apply strong negotiation and communication skills to manage transitions smoothly and remain highly motivated to complete the appropriate sale.

Requirements

• Comfort working in a sales environment with set targets.
• Valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
• Ability to provide proof of valid car insurance (Manhattan excluded).
• A personal vehicle (excluding motorcycles).
• Maximum expected travel distance of 120 miles one-way.
• A personal cellphone to stay informed while on the job.
• Comfort working around household pets.
• Efficient, adaptable, goal-oriented communication skills, with strong persuasion.
• Open-minded interest in learning a wide range of skills across different career paths.
• Outgoing, comfortable with human interaction.
• Schedule availability is essential; review schedule details before applying.

Benefits

• Guaranteed base hourly rate for all hours worked, paid bi-weekly
• Uncapped commissions based on sales performance, paid bi-weekly
• Mileage reimbursement based on IRS guidelines, paid weekly
• $35 phone stipend paid monthly
• 3 weeks paid training with training prioritized for success

Health and Safety Measures

Employee health and safety are a priority. Meeting customers at their homes supports a positive customer experience, and the company works to ensure employees feel safe while performing their work.

About the Role

This entry-level role is designed for someone starting their career and interested in a hands-on position that combines customer conversations, in-home support, and sales. You will work Serve, Solve, Sell through paid training, ongoing coaching, and mentoring to help you stay confident and tech-savvy in the field.

What You Can Expect to Do

• Serve as a Field Sales Representative on the front lines helping customers through the Serve, Solve, Sell approach.
• Complete paid training so you can work independently in the field.
• Receive ongoing coaching and mentoring to support growth and maintain tech readiness.